Former employee of Temp Tech and now owner, Joe Doyle, was a great assistance as a employee of Temp. Tech. as he was willing to work on the side. Now as the owner, he has progressed into not understanding business and how it is run and developed.
Joe referred a friend to assist with a bathroom remodel I was doing, wanted someone who knew plumbing to feel more secure about what I was sealing behind a wall I didn't want to have to reopen if I did it incorrectly. We, as any good home owner would, haggled with this referral over price for plumbing and separate price if he wanted to stay and help with tiling. He could have just done the plumbing and walked, but he agreed to the price. We also knew neighbors that were in need of his services. So as part of the pricing was we would secure additional work for him, and we got neighbor to hire him to the tune of up to several thousands of dollars in his pocket.
I did all the tile cutting with my wet saw, bought all the materials, cleaned up afterwords and prepared the work area for the following days work and once tub was installed and first 3 courses of tile was set in the shower, I completed the job (I would estimate that I did approx. 70% of the work). The referral was always late and frequently left early as he did not have a car. Make no mistake, he was helpful and I trust his plumbing. However he isn't the most reliable contractor. Unfortunately, as most independent contractors aren't reliable.
Thus brings me back to Temp. Tech. and Joe Doyle. I am now in need of a new furnace, coils and A/C condenser. Right up Joe's alley, now owner of Temp. Tech. I asked him price for install if I purchased the furnace, coils and condenser. Joe does this work but won't warranty the equipment...understood, but wouldn't warranty his labor as well. This set me back a little, but it was what he wanted to discuss that really caught me off guard. He wished to discuss how we treated his referral a year ago on low balling the pricing and that the referral had called him to complain. Joe advised that "I don't appreciate that treatment of someone he referred. Maybe you should chose a different HVAC company" I thanked him for his time a hung up the phone.
I am not one that is going to explain the above mentioned work by his referral stated above or that we secured his referral additional work. Joe chose to be a "Big Man", now that he's the owner, and behave as an employee rather that a business owner. Taking the opinion of an unreliable referral and not attempting to hear the other side of the story is a demonstration of a arrogant and rookie business person. In this service industry, as in many, word of mouth is golden. Passing up work in this economy also demonstrates Joe's lack of understanding of how to treat customers.
I will never be referring Temp. Tech., and will advise against if asked about them or if someone was going to use their services. Top down, they are unprofessional. Keep in mind, it was OK to steal work from the owner when he was an employee, but now as the owner, how would he feel. Indicator of character and professionalism to begin with and now he choose this path; I wouldn't use them because of unclear path they would take if asked to stand by their work. read more
