I recently sought assistance in planning a trip to France. Jan (Reston Office) assisted me. She…read moredisplayed a courteous and reassuring manner, but I was disappointed in her efforts to assist me. Apparently, the office relies on outside "supplers" to plan the trips. None of the suppliers were capable of developing a plan that met my needs, even though I provided a detailed itinerary and did not request any local tours as I intended to rent a car for touring. I just needed assistance in arranging 4 or 5 hotel reservations. They provided incomplete plans that greatly exceeded my budget, even though I was assured that it was feasible. The back and forth extended over a period of several weeks with great difficulty in contacting Jan either via email or phone. This firm apparently relies on outside suppliers to do all the planning with minimal staff intervention. Communications are extremely poor. Try to avoid this company for help in planning a trip, even a very basic one.

One word - Wow! In the days of online booking services and discount travel websites, these fine…read morefolks at World Travel Service take all the uncertainty away. They're all knowledgeable - not because they're travel agents with many years of experience - but because they're World travelers themselves and have personal experiences to share. Jan was simply amazing, as she knew first hand the logistical issues, country-specific cultural aspects, and the Do's/Don'ts. Our package arrived on-time, despite our last minute changes, without a hitch. Everything was explained clearly, all the vouchers put together in primary/secondary envelopes, along with a copy to be left behind. Every hotel Jan selected was better than the last and every excursion/tour recommended/booked will be a truly a fond memory for the rest of our lives. Kudos to the whole team. We'll certainly be using their services in the future.

Thank you, Lutetia Travel, especially Ligia!…read more This is my 1st trip to Europe and Ligia made it the trip of a lifetime! Everyone in my group of 6 has varying degrees of what makes the perfect vacation; every one of us thought we had just been on a vacation of our lifetime! Ligia knew how to plan all parts of the trip and thought of things I hadn't considered. I've used her to book my airline tickets in the past and will now have her plan all of my special vacations.

I am so glad we planned our trip with Ligia's support. Her assistance helped take the stressful…read morelogistics out of planning while leaving us all of the enjoyment. I would gladly recommend her services and would happily plan a trip with her again. She tailors her recommendations to each client's needs and preferences. Whenever anything changed, she was quick to communicate and resolve any issues. Her bookings were all with reputable services whether they were transport or tours companies. The hotels she booked were a perfect fit for our family. She chose nice attractive neighborhoods with charm, close to public transportation and attractions but far from crowds. This made for a smooth and pleasant trip.

We have used Terry and Eric as our travel agents and resource guides over the years. They have…read moreprovided us the best service we could ask for and have never failed to make our vacations our dream destinations. Whether it is a land or sea destination, there has been nothing they haven't provided. Their attention to detail, their prompt service and great attitudes make us want to come back again and again. Do not hesitate to use their services; you will be glad you did.

When I decided to take my son and daughter to Hawaii as a graduation gift, I knew I needed a…read moreprofessional to help me navigate the area and see the highlights. Terry listened to what I wanted and offered me several different options -- including a multi-island trip with several hotels, or a 7-day island cruise. After talking it over with my children and looking at the different itineraries that these top two options offered, we chose the cruise. Terry was super helpful putting all the details together, including all of the flights, hotels and transfers. And when we ran into a minor issue near the end of the trip, Terry was available and got it all cleaned up for us with no sweat for us. Terry and Erik are a great team, and I couldn't recommend better travel agents!

Walked in to get set up with AAA car insurance in Virginia after moving here from California. There…read moreweren't any in-person agents available to see me, so the receptionist asked me to talk to an agent on the phone, gave me some scrap paper, and set me down in a random empty seat to talk to an agent on the phone. Unusual, but I went with it. I did end up getting a policy that was a decent price through Progressive (AAA partners with a number of other insurances in the area to give you the best deal), but my representative ended up adding my card to someone else's policy because she accidentally had their window open while taking my card information, which has ended up in $410.20 of excessive charges on my card, $167 of which has been refunded as soon as the OTHER customer realized the mistake, not the agent! The agent then insisted the issue is fixed, and then the rest hit me as re-occurring charges which is now supposedly fixed again but the refund is now stuck in limbo for a month while Progressive tries to send me a check via snail mail!... Totally unacceptable that they'd put my card info in someone else's account and then take so long to get the money back to me. Highly disappointed in my experience here.

Did you know AAA members can use the notary services!…read more I've been a AAA member since 2009 and have rarely used my benefits as I'd considered it more like insurance for "when" I needed the car towed or "when" I leave the lights on and need a jumpstart. I'd never considered using there travel services until my husband suggested it as an alternative to going to the post office for a new passport photograph. I went into the AAA office with 4 tasks and a short timeline: - Get Passport Photos (the local post office stops photographs at 2PM) - Update my membership to my married name - Notarize a name change document - Get a TripTik for upcoming travel to the far reaches of British Columbia The best part about my experience is that I was able to have the same person help me with all the tasks. The second best part was I didn't have to wait long (less than 30min from arrival to out the door) for all tasks to be checked off my to-do list. Based on my experience, I'd be willing to consider using AAA for travel services more broadly. The one statement that proved to me AAA was no longer "my parents" AAA was when then said, "well, sometimes you find a better deal on lodging using AirBnB!" Can you imagine? The old diamond system still has some value, but it was a welcome sound to hear that AAA understood the direction of more technically savy travelers.

In June of 2023, my husband took me to Ireland to celebrate my birthday and my Irish heritage. Dan…read moreBrennan was our travel agent and was absolutely instrumental in making my dream trip come true! Due to his knowledge and expertise, he was able to find the excursions and tours that fit our needs and wants perfectly. Dan helped my husband plan our cruise around the Island and found a ship that ported in only Irish ports. He found some outstanding hotels for us to stay in while we were on our own. Additionally, he facilitated our rental car. Sure, we could have planned this trip ourselves, but Dan made sure that our trip far exceeded my wildest dreams, and helped us make some memories to last a lifetime! Thank you Dan, we can't wait to work with you again on future travel abroad!

Dan Brennan has booked multiple trips to CA for me and my family - everything was seamless and so…read moreeasy. He also arranged a cross country driving trip for us - routes taken and reserved hotels spaced out beautifully - each day was a great adventure and everything was so simple to follow. I highly recommend Dan as your travel agent!

I recently worked with Carol at Voyager travel to book a Carribbean vacation this winter, and I had…read morean excellent experience. Carol was very knowledgeable about the different Carribbean islands, resorts, airports/airfare options, etc. In addition, she was very responsive to my questions and concerns, and always followed up with me very quickly. Carol researched different flight options/airports, dates, resorts, and islands, to ensure that I would get the best deal and a vacation that fit within my price range. This was my first time using a Travel Agent, and I would definitely recommend Voyager Travel to others who may be looking for assistance with booking a vacation. I can't wait for my Jamaican vacation in the next couple weeks! On a side note, before I went to Voyager Travel, I checked about Liberty Travel at Dulles Town Center. I do not recommend Liberty - the representative I worked with did not seem very interested in helping me and barely did any research. I was only given 2 different vacation options (even though I was highly flexible with location, dates, etc.), and when I requested some additional options, I was frankly told that I "would not like the other resorts." Compared to the service I received at Liberty, my experience at Voyager Travel was top-notch.

From the owner: We do both corporate and leisure travel. Agents have about…read more30 years in the industry

We recently had Scott do our travel plans to Florida. He was so prompt, courteous and made our…read moretrip real easy for two women to take off by them self! We had a great time and didn't have to worry about a thing! Hats off to Scott. Debbie Phelps Brenda Milhon

Coming back form Punta Cana, we were put on a connecting flight. Once we got to FLL, we were told…read morethe flight to BWI is leaving in 4m and we would not make it. We were told we could get the next flight to Midway then another flight to BWI, which would get us home by 1:30am OR wait until the next day! With no choice, we opted for the flight to Midway, checked our luggage and proceeded to the gate. We then heard they were still calling for passengers for our original flight so we hurried to the gate to see if we could still get on. We were told yes, but our luggage is still going to Midway and we'd have to go to BWI after 1:30am to retrieve it! We should NOT have been booked for a connecting flight with only a 2hr timeframe between flights! This travel agent had no sense or idea as to how long it would take to get thru customs!!! Very, very poor customer service!

I contacted Scandia World Wide Travel to help arrange a 6 day trip to Barcelona. I am so happy I…read morefound them! A short time after my initial call I received a questionnaire asking about our travel preferences, ages of travelers, budget, and the types of hotels we prefer, etc. Based on our answers to their questions, Sari and Taina were able to quickly create the perfect trip for our family! Everything was fabulous from the hotel to our tours and cooking class! Most importantly, I knew that they were just a phone call or text away which gave me peace of mind! I cannot wait to use their services again!!

Taina and Sari are the best! They planned my 2024 Cambodia/Vietnam trip and took care of all the…read moredetails. That was such a fun vacation!

I happened to spot this place as i was walking to Starbucks. The entire place appeared a little…read moredisheveled, so I can't tell if it once was a bustling place with employees and now shut down. This center is perfect for anyone who needs to use the restrooms since a lot of the restaurants/shops open their restrooms only to customers. There was a room in the back, where it appears the Reston Town Center security rotate in shifts and monitor the cameras. I'm guessing the lockers are for the security staff? If I come on a weekday, I'll definitely inquire about the center and update my review.