Once again, GEEK SHOP to the rescue! This amazing, responsive local business will repair Mac and…read moreApple products that the Genius Bar tells you to replace. Just now saved a MacBook screen by reattaching the rubber gasket that came loose. I try to buy all my accessories from them too. Great work, reasonable prices, fast, nice... what more could you want?

Tim and Stan were great, very open and honest. Although I wasn't able to get my laptop fixed due to…read moreit being a fried motherboard, they very openly told me that the repairs would start from $450 and wouldn't make sense to do so. Instead offering me options to recuperate costs of the laptop and gave me the diagnostic free of charge - which is something that I believe many can appreciate. This honesty is exactly the type of service I look for, thank you guys for your effort!

I recently visited Apple Downtown Brooklyn on Flatbush Ave, and overall I'd give it 3 stars…read more On the positive side, the store itself is clean, modern, and well-organized--exactly what you expect from Apple. Many staff members are friendly and knowledgeable, and when you do get help, the service can feel thorough and professional. A lot of customers echo this, noting helpful interactions and strong product knowledge. That said, the experience is inconsistent. The biggest issue is support--both in terms of availability and capability. Wait times can be long, and it's not always clear who is available to help. More frustratingly, I've been told on multiple occasions that certain issues "can't be handled in-store," which feels limiting for a location that's supposed to offer full service and Genius Bar support. This aligns with broader feedback about the store: while many people have positive experiences, others mention delays and uneven service depending on timing or staff. Overall, it's a convenient location with potential, but the inconsistency in support and limitations on what can actually be done in-store make it hard to fully rely on.

Booked an online appointment to replace my iPhone battery. Checked in on time, then waited 20…read moreminutes past my appointment before anyone helped me. First employee tried to talk me into buying a new phone because mine was already almost two years old. Then told me, despite what the Apple app said, the battery couldn't be replaced that day. I explained I only wanted the battery replaced since new phones come out in September. That employee disappeared, and a second person told me the battery wasn't in stock and would take three days to arrive -- plus another two hours for the actual repair. The Genius Bar feels like the Gaslighting Bar. I did my research and only wanted a replacement battery but they made me sit through a sales pitch. If they knew the battery I needed wasn't in stock why would they take the appointment? Apple loves to seem green, promoting repairability in theory, but in practice the process is designed to push customers toward buying new devices.

I just have to say, I am so impressed by how kind the PC Richard's team is. First, they were prompt…read moreand communicative with delivery. Then, when I felt like such an idiot because I realized I ordered the wrong size, they were SO kind and quickly put in an exchange for me and let me know how much I would be refunded for the difference before I could even ask. Will wait to see how the exchange goes this coming week, but it's been a while since I can remember a customer service exchange feeling so personable and

Where do I start? I looked over the website and saw a fleet of trucks with their emblems, looked…read morelegit. First off, what a hassle, they don't deliver on Monday. Okay I can get beyond that, so it took over a month to get them here. It wasn't one of their trucks like the salesman assured would show up. The first person I approached only spoke Spanish, not even a word of English. The COI (certificate of insurance) wasn't complete so I had to send them away, then they said they actually can deliver on Monday. So we delayed a few more weeks and then the salesman called to go over measurements with me and said they have to send a survey team first, and this after 2 1/2 months waiting so I canceled the order. I had the measurements available to him in early May, and it is July 22 as I type. There is big disconnect because stores like this and Home Depot that contract out delivery, installation and removal. The people who come to do that, as evidenced by other reviews, are often incompetent. We had a similar experience with Home Depot.

Haseeb in the printing area truly saved my day-I was running late, and needed a very large and last…read moreminute print job for something important-he made the printing seamlessly easy and shockingly quick! I did not expect that, and will for sure return to specifically this Staples when I need printing in the future.

Wonderful service. Friendly staff that's very patient and…read moreattentive. Store is very clean and organized. Have tons of inventory

All staff I interacted with over multiple visits and phone calls are extraordinarily helpful and…read moretimely. The pricing is fair and upfront. Special thanks to Ivan the technician who identified and fixed my computer hardware issues - he's the GOAT!!

Excellent place, very helpful and super nice people! Highly recommended. Thanks Ivan!read more

I had a horrible experience here. I would not recommend this business to anyone, unless you were…read morelooking for printing. Their stuff looks good. My Droid phone had a cracked screen (they called it the digitizer), and I took it in to be repaired. They had me put down a deposit of half the amount for them to order the part, since it's not one they keep in stock. I was fine with this. A few days later, I got the call saying that my digitizer had come in. I took my phone in, and was without my phone for a few days (after being told it would be a few hours). When I finally got the phone back, it looked messed up. The speaker cover (it's metal) was all bent up, there was glue seeping out of several places, and a part of the back cover kept coming off. I was just glad that it was fixed, though, and went on my way. After trying to have several phone conversations and discovering that I couldn't be heard on the phone, I took it back in to them. They kept it for a week, but couldn't figure out what went wrong. They finally explained that it worked with a headset. I went in and talked to them, and figured out MYSELF in less than five minutes (of talking, not looking at parts, I'm not one to know how to do that) that it was the microphone. I was assured that they would order the microphone that day, and that they would have the phone fixed and working within two days. I said OK and left. After thinking more about it, I decided that I didn't want it messed up more. I went to Verizon (my carrier) and asked if I could get it repaired through them. I was told that I'd have to buy a "preowned" phone for nearly $300. I went back to Computer Wiz to get the phone and a refund. They tried for a long while to tell me I could not have a refund. It was only after I said that I would contact my credit card company and have the charges reversed that they refunded my money. When I went in , I had to argue with the tech person, the manager, and another person who works there to get my refund. I will say that the guy working the counter felt sorry for me enough to give me a plug in headset so that I was able to use my phone.

I will Definetly recommend if you have any electronic problem they are the ones that can truly…read morehelp and the deals is AWSOME!!! Thanks Fernando!!

Excellent experience. Mike at Brooklyn PC Clinic provides great service at a reasonable price. He…read morerevived my comatose PC and saved all the files that another service said were probably unrecoverable. I highly recommend him.

Mike was extremely helpful, patient at getting my issue resolved and a true professional. He took…read morehis time at making sure all options were explored thoroughly. Thank you for your assistance and kindness.