Ju Lawes has great customer service and he is very efficient I believe he deserves a raise!!read more

Great customer service from Ju Lawes. Helped with all my issues. Made everything fast.read more

I've broken my phone screen twice now, and both times they've been my go-to! They always repair it…read moreincredibly quickly -- an hour at most -- and my phone looks good as new every time. The service is friendly, efficient, and reliable, which is exactly what you want when you're dealing with a broken phone. I wouldn't go anywhere else for phone repairs in Park Slope. Highly recommend!

Once again, GEEK SHOP to the rescue! This amazing, responsive local business will repair Mac and…read moreApple products that the Genius Bar tells you to replace. Just now saved a MacBook screen by reattaching the rubber gasket that came loose. I try to buy all my accessories from them too. Great work, reasonable prices, fast, nice... what more could you want?

Booked an online appointment to replace my iPhone battery. Checked in on time, then waited 20…read moreminutes past my appointment before anyone helped me. First employee tried to talk me into buying a new phone because mine was already almost two years old. Then told me, despite what the Apple app said, the battery couldn't be replaced that day. I explained I only wanted the battery replaced since new phones come out in September. That employee disappeared, and a second person told me the battery wasn't in stock and would take three days to arrive -- plus another two hours for the actual repair. The Genius Bar feels like the Gaslighting Bar. I did my research and only wanted a replacement battery but they made me sit through a sales pitch. If they knew the battery I needed wasn't in stock why would they take the appointment? Apple loves to seem green, promoting repairability in theory, but in practice the process is designed to push customers toward buying new devices.

I recently visited Apple Downtown Brooklyn on Flatbush Ave, and overall I'd give it 3 stars…read more On the positive side, the store itself is clean, modern, and well-organized--exactly what you expect from Apple. Many staff members are friendly and knowledgeable, and when you do get help, the service can feel thorough and professional. A lot of customers echo this, noting helpful interactions and strong product knowledge. That said, the experience is inconsistent. The biggest issue is support--both in terms of availability and capability. Wait times can be long, and it's not always clear who is available to help. More frustratingly, I've been told on multiple occasions that certain issues "can't be handled in-store," which feels limiting for a location that's supposed to offer full service and Genius Bar support. This aligns with broader feedback about the store: while many people have positive experiences, others mention delays and uneven service depending on timing or staff. Overall, it's a convenient location with potential, but the inconsistency in support and limitations on what can actually be done in-store make it hard to fully rely on.

I am extremely disappointed with the delivery service my mother received from PC Richard & Son…read more This past weekend, my mother visited the store to purchase an air conditioner and a smart TV. She scheduled delivery for Wednesday, July 15, between 9:30 a.m. and 11:30 a.m., and provided the store with her complete address, including her apartment number. At approximately 9:00 a.m. on the day of delivery, the delivery team called to let her know they were on the way. A short time later, they called again to apologize, explaining that they had forgotten to load her TV and would be about 20 minutes late. My mother understood and told them that was fine. While she continued waiting, she suddenly received a text message stating that her delivery had been completed. This was confusing because no one had contacted her, knocked on her door, or delivered anything directly to her apartment. I called the delivery service on my mother's behalf while she went downstairs to check. She lives in a senior citizen building with a front desk attendant, so there should have been no difficulty locating her apartment or notifying her of the delivery. To our surprise, we found the air conditioner and TV left unattended in the building's lobby alongside the mail and other packages. The delivery team never attempted to bring the items upstairs, despite assuring my mother at the time of purchase that they would deliver everything directly to her apartment. What made the situation even worse was that the delivery crew had opened the TV box to test the television, then placed it back inside without properly closing or resealing the box. They simply left it open and walked away. This level of service is completely unacceptable. Not only did they fail to complete the in-home delivery that was promised, but they also left expensive electronics unattended in a public area where they could have easily been stolen or damaged. Considering that my mother is a senior citizen, this was especially frustrating and inconsiderate. I expected much better from PC Richard & Son. I hope the company addresses these delivery practices so that other customers--especially seniors--do not have to experience the same level of poor service.

Where do I start? I looked over the website and saw a fleet of trucks with their emblems, looked…read morelegit. First off, what a hassle, they don't deliver on Monday. Okay I can get beyond that, so it took over a month to get them here. It wasn't one of their trucks like the salesman assured would show up. The first person I approached only spoke Spanish, not even a word of English. The COI (certificate of insurance) wasn't complete so I had to send them away, then they said they actually can deliver on Monday. So we delayed a few more weeks and then the salesman called to go over measurements with me and said they have to send a survey team first, and this after 2 1/2 months waiting so I canceled the order. I had the measurements available to him in early May, and it is July 22 as I type. There is big disconnect because stores like this and Home Depot that contract out delivery, installation and removal. The people who come to do that, as evidenced by other reviews, are often incompetent. We had a similar experience with Home Depot.

Haseeb in the printing area truly saved my day-I was running late, and needed a very large and last…read moreminute print job for something important-he made the printing seamlessly easy and shockingly quick! I did not expect that, and will for sure return to specifically this Staples when I need printing in the future.

I was charged a $33.33 for same-day document printing fee which was not disclosed for me…read more Apparently, if you print while you are in the store, they charge this fee as of today? Because I print there several times a day and have never had this.

All staff I interacted with over multiple visits and phone calls are extraordinarily helpful and…read moretimely. The pricing is fair and upfront. Special thanks to Ivan the technician who identified and fixed my computer hardware issues - he's the GOAT!!

Excellent place, very helpful and super nice people! Highly recommended. Thanks Ivan!read more

I had a horrible experience here. I would not recommend this business to anyone, unless you were…read morelooking for printing. Their stuff looks good. My Droid phone had a cracked screen (they called it the digitizer), and I took it in to be repaired. They had me put down a deposit of half the amount for them to order the part, since it's not one they keep in stock. I was fine with this. A few days later, I got the call saying that my digitizer had come in. I took my phone in, and was without my phone for a few days (after being told it would be a few hours). When I finally got the phone back, it looked messed up. The speaker cover (it's metal) was all bent up, there was glue seeping out of several places, and a part of the back cover kept coming off. I was just glad that it was fixed, though, and went on my way. After trying to have several phone conversations and discovering that I couldn't be heard on the phone, I took it back in to them. They kept it for a week, but couldn't figure out what went wrong. They finally explained that it worked with a headset. I went in and talked to them, and figured out MYSELF in less than five minutes (of talking, not looking at parts, I'm not one to know how to do that) that it was the microphone. I was assured that they would order the microphone that day, and that they would have the phone fixed and working within two days. I said OK and left. After thinking more about it, I decided that I didn't want it messed up more. I went to Verizon (my carrier) and asked if I could get it repaired through them. I was told that I'd have to buy a "preowned" phone for nearly $300. I went back to Computer Wiz to get the phone and a refund. They tried for a long while to tell me I could not have a refund. It was only after I said that I would contact my credit card company and have the charges reversed that they refunded my money. When I went in , I had to argue with the tech person, the manager, and another person who works there to get my refund. I will say that the guy working the counter felt sorry for me enough to give me a plug in headset so that I was able to use my phone.

I had a horrible experience here. It took 6 weeks to repair my playstation. I initially gave them a…read moredeposit and they said it would be done in one week. Fine. No prob. I received my playstation "fixed" but found it to be in the same state as when I dropped it off. I returned to the store and they said come back in another week. 4 weeks pass before I get fed up and hounding the manager on a daily basis. Finally after 6 weeks I have a working product. Come on guys. The Barclays Center was up and running faster than the service I received here.

Stubborn Problems Need Stubborn People…read more Some problems don't yield to the manual, and my laptop presented one of them. Mike Jonas chased down a stubborn camera issue on my Lenovo laptop that resisted all the usual fixes. Knowledgeable, good-humored, and unmistakably Brooklyn stubborn, he refused to let the problem win. In the end, it was his experience, instincts, and tenacity that saved the day. It's rare to find someone who cares this much about getting things right and does it all with a good sense of humor.

Excellent experience. Mike at Brooklyn PC Clinic provides great service at a reasonable price. He…read morerevived my comatose PC and saved all the files that another service said were probably unrecoverable. I highly recommend him.

Leo and his team are great they go above and beyond I had a…read morebasement with a messy TV / Stereo / Sonos system / Routers, and they solved it! with a great clean Rack They even came back to make sure everything worked to your liking... I can only recommend them to anyone who wants PROS

Spare cable sits coiled and tied in the closet with a note on it, so adding a room later doesn't…read moremean starting again. That was his own idea and not mine at all.