The people there were extremely helpful, courteous, and informative…read more I found everything I need to redo my shower and flooring.

I've had really bad experiences at this floor and decor location, I even said a prayer before…read morewalking into this place. My prayer worked because my experience was spectacular. I owe this great experience to Trevor. He was informative, polite, patient and professional. I was able to get exactly what I needed and he assisted me the entire time. This location definitely changed my opinion today- but that's thanks for Trevor!

While I've reviewed Pacific Kitchens in the past, I have to write a new review today…read more Pacific Kitchens updated my kitchen in 2018, and from Tom's initial consultation to the office team, installers and the product, my husband and have always been very pleased. This past month we had to place a service request to have one of drawers adjusted. Service technician Chris was sent out. His communication and dedication to making sure we were happy with the repair was truly amazing! After all these years, our kitchen looks beautiful and Pacific Kitchen's customer service is top notch! Thank you to the entire team!

I had my kitchen cabinets refaced about a year ago and I am dissatisfied. I wen't with Pacific…read moreKitchens because of the great reviews, but unfortunately my experience didn't meet my expectation. The job took a bit of time to complete because the installer only works half days, but I easily overlooked that because I cared more that the job was done right. After completion I realized the cabinet face frames were not covered in any laminate material. They were left bare leaving the wood exposed and prone to damage. When I finally got in contact with Lynn (first I messaged Tom and I believe Glen(?) with no response) she stated that face frames are considered a part of the interior cabinet which is not included in their refacing process and that the refacing only includes exterior surfaces. My question is, If this was not included in the process, then why remove the old face frame material, only to leave the wood bare. If refacing the frame was not included, then don't remove what is currently there, especially if the cabinets are being refaced the same color. Furthermore, the old face frames on those particular cabinets were still in good condition. This makes no sense to me and I simply cannot recommend this company with such lack of morality and care.

An excellent overall experience working with Angel and team from…read morePrefab Granite Depot. They removed and replaced our outdated kitchen Countertop with Quartz countertop. They made modification on our existing cabinets to ensure proper installation. Most of all Angel's customer service is second to none, He reached out on every step of the process while entertaining the idea of changing design mid installation. I Highly recommend Prefab Granite deport for any kitchen remolding.

I rarely leave negative reviews, but after years of frustration with Prefab Granite Depot, I feel…read morecompelled to share my experience. I hired them to install a waterfall-style counter back in June 2021. Barely a year later, the waterfall cracked for no clear reason. They came out again in July 2022 to repair it, but the job was subpar. I noticed that between the waterfall backing and the side of the cabinet. It wasn't flush at all. Which I'm assuming that it allowed the water fall to slide inward more than 90 degrees, thus putting strain at the joint. But I am not a professional installer. It took them until August 22, 2022, to actually address this crack and I was assured the issue wouldn't happen again, however nothing was done to fill the gap with sub board to prevent inward movement of the granite. Unfortunately, it did again crack. A third crack appeared on April 22, 2023. I reached out multiple times via email and phone, only to be completely ignored. No callbacks, no emails, nothing from their receptionist or customer service team. Then, in May 2025 -- the worst-case scenario happened -- the waterfall slab literally fell off the counter. It nearly injured my child, grazing his arm as it collapsed. This wasn't just poor workmanship; it was dangerous. I've given them multiple chances over the years to make this right, but the lack of accountability and disregard for customer safety is unacceptable. I would never recommend this company to anyone if this is still their current practice and to avoid at all costs.

Robert Nysewander was a great help with my washer and dryer purchase. Thank you Robert!!!!!read more

We worked with Manny, Alison, and Dan across several visits while planning our kitchen remodel, and…read moreeach of them played an important role in helping us through the process. Manny helped us put together our appliance package, compare options, and make the most of the available promotions. We already had a few appliances in mind, but his guidance helped us finalize our selections and build out the order. Alison walked us through the financing and rewards options and made the purchasing process straightforward. She was also able to help us when we returned later to purchase additional items, which made everything much easier. Dan helped us sort through a wide range of sink, faucet, and accessory options. He took the time to answer our questions and helped us find the right fit for our kitchen. We were even able to get the faucet we wanted during a sale. We appreciate the time, knowledge, and customer service that Manny, Alison, and Dan provided throughout the process. Their teamwork made a complex remodel project much easier to navigate.

This was my first kitchen remodel and I checked out a few other places before finding Better…read moreCabinets and Granite. A friend told me about it and I stopped by on my lunch break and met Juan. He answered a lot of my questions and that same afternoon he came to my home to take measurements and gave me an estimate. It was the best estimate of four. I had to wait about a week for the cabinets to be installed and as soon as I went and paid they installed the next day. I was very very pleased with my new quartz countertops the young guys that installed it did an awesome job Since then I referred my nail guy to Juan and he's actually doing his kitchen right now ( I think they're doing the full remodel). Very happy costumer

Don't waste your time or money with them. They delayed my project TWICE. First they said they…read moredidn't know they received payment, then they delayed delivery of my cabinets after they guaranteed a specific date. I paid them over $4000, their supervisor Armando, guaranteed a specific date but came back said said no that it would be later. They had me send the money via zelle and when I asked to cancel my order they tell me it's a 10% cancelation fee. I asked what us the discount for a late delivery since they promised one day and now they're not getting done when promised. DAVID CHOW said they don't do discounts for miscommunication. By far the most unprofessional and shady business I have dealt with.

Five years ago I remodeled my kitchen and we used great tiles from Arizona Tile--it looked…read morefantastic and tied in the cabinets & counters. One of the tiles got chipped by plumbers dealing with a problem. We went to Arizona Tile to see if they had more of the same tile. Lori, a Showroom Consultant, helped us try to find the same tile, spending time searching upstairs & down with only an IPhone photo to go by. She ended up giving us about 6 samples to try and match it & was very professional and congenial. They have great tiles to choose from but also took the time to try and help us find a replacement. This is the kind of customer assistance one rarely gets these days. Thank you Arizona Tile and Thank you Lori.

Kesone was amazing. She went above and beyond. It was like having a personal designer in my corner…read more She was so kind and helpful. She has a great eye for color and style. Shout out to Kesone. I will be forever grateful to her. She made a stressful remodel much less stressful. Hope she is recognized by the company. Lori was helpful and kind too when Kesone wasn't available. Shout out to her too.

I came in for replacement hardware for my gate. I had been trying to find online and at local…read morehardware stores like home depot with no luck for perfect or even close match. The selection at place was great. No exact match though as mine was pretty old. Frankie took measurements and pics of my hardware i was replacing and he was able to find my piece online when i could not. Took 5 minutes and he was pleasant to work with even though he directed me to ordering online. Thats integrity and customer satisfaction as a high priority.

I rarely leave negative reviews, but I feel other small business owners should be aware of my…read moreexperience. I placed a cabinet hardware order totaling approximately $2,400 for a time-sensitive client project. After multiple follow-ups regarding the delayed order, I was informed through the customer service email thread that the manufacturer could not locate the order and that cancellation was being discussed. Based on those communications, I had to purchase replacement hardware to avoid delaying my client's installation. The replacement hardware was installed the following morning. Only after I had made those arrangements was I informed that the original order could be shipped overnight. When I requested that the previously discussed cancellation be honored, I was told the order was final sale. I also asked to speak with a manager to discuss the situation. I was not connected with anyone else and was told I would need to continue working through the same customer service representative. What I found most disappointing was the way the situation was handled. I made a business decision based on the information provided to me, only to have the circumstances change after I had already incurred additional costs. Rather than working toward a reasonable resolution, I was left feeling that the burden of the miscommunication was placed entirely on me. As a small business owner myself, $2,400 is a significant purchase. I expected clearer communication, better customer service, and a genuine effort to resolve the issue fairly. If your project has strict deadlines or you are making a significant investment, I encourage you to carefully consider this experience before placing an order with this company.

Great experience using these guys for a total remodel of our home in La Jolla. Any issues we had…read morewere taken care of quickly and professionally, and they're not trying to upsell. Our lead person was Lynea, but everyone helps when needed. Go here !

We had an EXCEPTIONAL experience working with Dani Douglas, Sales Advisor. From the start, Dani was…read moreincredibly helpful in narrowing down our options so we could make confident decisions within a tight timeframe. She has a wonderful balance of style and technical expertise, and her knowledge made the entire process feel easy and well-guided. Dani's attention to detail, professionalism, and genuine kindness truly stood out. She listened carefully to what we needed and consistently offered thoughtful, well-informed recommendations that aligned perfectly with our vision. In addition, the entire team including her manager and colleagues were equally supportive and pleasant to work with. It's clear that they operate with a high level of coordination and care. They also offer an impressive selection, and the showroom is beautiful and well-organized, making it easy to explore different options. Pricing was consistent with what we saw elsewhere. We're so grateful for the experience and would highly recommend Dani and the team to anyone looking for both expertise and excellent service. Thank you very much!

We got our whole kitchen remodeled by SD Kitchen and Cabinets. At that time, I would have highly…read morerecommended them but after a year, I am starting to see shortcuts that they took. They didn't put the tile underneath the dishwasher and if you remove the kick plate you can clearly see they never even cleaned up underneath. Even though they had measurements of our over, there is an inch gap on one side between the countertop and the oven. Biggest issue is the countertops that we purchased through them. After 6 months, area around the kitchen sink area. We have been very careful about wiping down the area but yellowish water stains are definitely there.

First the good: excellent cabinets, reasonably priced, nice and knowledgable people to work with…read morewho communicate promptly. The not so good: despite the personal attention and assurances that my order would be complete and promptly delivered to me, there were a few omissions and one error. This was not the end of the world, and Hannah was very quick to make it right and get the omissions to me promptly. But I was left puzzled by how many times I had to contact Hannah to ask for these missing items. I do recommend them, but go over your order/shipment list multiple times!

Five-Star Service from Doug Morgano & Arizona Tile…read more Arizona Tile continues to set the standard for excellence in the tile and stone industry. Their exceptional selection of premium products, beautifully designed showroom, and unwavering commitment to customer service make them one of the top suppliers in Southern California. Whether you're a homeowner, designer, architect, or contractor, Arizona Tile consistently delivers quality materials backed by an outstanding team. One of the biggest reasons we enjoy partnering with Arizona Tile is our Sales Representative, Doug Morgano. Doug exemplifies everything you hope for in a trusted industry partner. His dedication, dependability, extensive product knowledge, and commitment to excellence are evident in every interaction. Doug consistently goes above and beyond to provide exceptional service. He is incredibly responsive, proactive, and always willing to share his expertise to help us find the right products for our clients. His attention to detail and follow-through give us complete confidence that our projects are in good hands. Beyond his professionalism, Doug is simply a pleasure to work with. It's clear that he takes great pride in representing Arizona Tile and in building long-lasting relationships with his customers. Doug's outstanding service is a direct reflection of Arizona Tile's commitment to excellence. We sincerely appreciate the many years of partnership, support, and reliability that both Doug and the Arizona Tile team have provided. If you're looking for beautiful, high-quality tile and stone products backed by exceptional customer service, we highly recommend Arizona Tile. JDL

BLUF: clean store with easy display visuals and samples available. Staff service was…read moreunderwhelming. The store is clean, easy to see tile options, and appreciated the samples to take home and view. Service was mediocre at best. (Their warehouse on Carrol Rd has amazing customer service). I felt like an imposition when asking questions and when I brought samples back in. We did end up purchasing tile but if you do make sure you call the warehouse order desk. I called the Miramar store first time and almost wanted to cry with the lack of assistance.