I would never recommend Trinity Tire to anyone. They are unprofessional, combative, and unethical, and price gouging. As a single mother I found their behavior belittling and dishonest. One of my tires was damaged and it had to be towed into the shop. I asked them to park my truck inside their shop. It took several days for my tire to arrive. I went in to pick up my vehicle and noticed immediately the mirror was smashed on the passenger side as well as a dent in the door, before I even walked in their shop. A spoke with the manager and asked him if he knew what might have happened. He was immediately extremely defensive and combative, which I found unusual. I asked him where my car was parked and he stated that it had been inside the shop every night when they closed. I informed him that there was no previous damage to the mirror or side door. I noticed something which I thought was dirt and when I touched it the paint chipped off and I saw that it was dented and damaged. My neighbor and I had walked around my truck for the better part of 3 hours trying to inflate my tire and put on the spare. Therefore, I find it unlikely that two people didn't notice the damage as the shop owner later tried to blame my inability to notice the damage. Throughout the whole process they merely pointed the finger at me and accepted no responsibility nor apologized that my car was damaged in their care. My 2 month old battery was also dead due to them leaving the key on all night. The manager said, 'what's your deal?' He was extremely confrontational, very angry, and I was taken aback by his behavior. He clearly has trouble controlling his anger and emotions and seems to like bullying women. He denied that it had occurred at his shop, despite it being in his possession only.
It takes a while for a battery to completely die. I went back inside and asked him when they pulled my vehicle out into the parking lot. He said, at 8:30 that morning. He blamed me for the battery being dead! I arrived at the shop sometime between 9:30 or 10 AM. Now, anyone knows that a battery won't die down in a matter of 1-1.5 hours, especially a new one. So I knew he was not being honest. Furthermore, I had some items in the back of the truck that were soaked, indicating it had been left outside. Our complete interaction was negative and he was blaming me for everything in a very hostile manner. I showed the pictures to a Highway patrol friend of mine who stated the damage was consistent with a collision. Likely, while moving it out of their very narrow bays. I believe it happened at Trinity tire shop. They tried to put the blame anywhere else. But, since I left his shop, I drove home and did not drive again until I came to his facility again to show the damage. I don't leave my home very often as I have only 1 day off.
They tried to blame the tow truck driver which is unlikely. It was a huge multi car hauler with automatic tracks and lift, they are specifically designed to load vehicles without man power to reduce damage to vehicles. Furthermore, there was no evidence, parts, plastic, or anything in the area where the truck was parked at my house indicating that the damage was not done there.
When I spoke with the owner, Ian, he stated that he has been working with the manager for 8 years. He stated that I was not telling him anything new about the manager's behavior as he has had similar reports over the years. Over the course of 2 weeks in trying to get them to hold themselves accountable I met with resistance. When the owner couldn't convince me that I was in the wrong, he changed tactics and stories several times. The stories utterly contradicted each other. I have never seen so much verbal tap dancing and switching stories in my life. I wondered how they can stay in business with this type of lack of accountability, hostile intersection, and lack of integrity. Then I realized that he has the only tire shop in town and can behave as badly as he likes. In a small and isolated community like this, he basically holds the community hostage as there is no other option for several hours. He also gouged me in the price of the tire as I had paid $160 per tire at the shop where I moved from and he charged me $225 for the exact same tire. I had all new tires on my truck 2 months prior. I was not impressed with their lack of integrity, honesty, and refusal to hold themselves accountable for damage that occurred at his shop. I know accidents happen, but the manner in which they handled everything was utterly unprofessional and confrontational. If you value your vehicle and don't want to deal with unprofessional and hostile behavior, go through another shop even if you have to wait a little while for the tire to arrive. Or better yet, order tires off Amazon cheaper, have them delivered and just pay for anyone but Trinity Tire to install them. read more