The most unprofessional workers ive ever dealt with. Not only did they damage my newly built porch and left a mess after leaving but when coming to "repair" the damages they half did the job leaving large gaps between my deck boards making what was a beautiful new deck look like a hack job home owner special. I highly recommend finding a different solar company unless you mind people who don't care about your property or doing a good job. read more

Trinity Solar - These gaps are much larger than they should be - Solar Installation Near Me - Wall Township, New Jersey

The rep that help me wasn't accurate. I asked if I was to be charge for removal and reinstall he said the company would cover it. Come to find out they charge me 4 figures to do that. I needed to replace my roof. Now I'm stuck paying more than necessary. Also, he told us we would get a $1500 gift card. We only got $500. The only points I give this company is their responsive. Now awaiting for my roof to be replace. I hope for no more headaches. read more

We thought it was going to be fantastic but it has been nothing but lies. They do not provide the Solar Edge app, even when promised and you have it in writing. They issue new engineer's reports when they try to cut corners with construction. They try to install damaged panels and just touch up the paint. We have a significant discrepancy between what we are generating and what is going to our power company. Absolute nightmare. We have been fighting them since dec. I should mention that they were only willing to work with us if we took our reviews down. read more

Do not use this company!!!! Three years my solar has not worked. I still pay a big electric bill and I pay to the solar company . This defeats the purpose of having solar. They are scam artists!!!! I need to add their system almost caused my home to go on fire. I have property damage due to a avalanche of snow coming off my roof at a high speed. I have come to learn this week that Trinity has what's called snow guards. I was never told about this. I urge anyone who has trinity to demand this. Someone could get seriously hurt. Gary, Take it off my roof Gary. You want me to continue paying while you take another three years to figure this out??? That's insane!! Not to mention I could have been killed by the avalanche that has been coming off my roof!!!! What if it was my children???? read more

I do not recommend Trinity as your solar company. All is fine until you have a problem and then they pass the book on to sunnova and then when you call them they tell you to call Trinity. I am so dissatisfied with this company I wish I never signed with them. Customer beware read more

Very disappointed in Trinity Solar. We had our panels installed in April and they have still not been turned on. We were informed after installation that they should be working within a few days, and here we are 4 months later with the strong summer months basically over, and still no solar power. After weeks/months of just ignoring our emails, they sent somebody over 3 months later to install MORE panels? In other words, somebody screwed up the initial installation. Nothing was done about this, no discounts, or even an explanation really. And here we are, 1 month since the additional panels were installed, and STILL no solar power. Lastly, when they provided us with the contract to sign, it was $12,000 more than what we were quoted for, resulting in around $50 more per monthly payment, which i am not happy about either. Nothing but bad things to say about trinity solar and have told friends/family members interested to look elsewhere. read more

Do not trust them. Don't do it. Their work damaged my new roof and they don't even care enough to call me back or take a look.

Trinity Solar's mission statement, "Energy with Integrity® since 1994", is a blatant oxymoron. Trinity Solar's unprofessionalism and unethical conduct are blatantly apparent through their use of hostile rhetoric and combative tones, which violate fundamental principles of mutual respect in consumer relationships. The upper management personnel I worked with used language to harm, intimidate, mock, and, at times, humiliate me by "putting me in my place," which is verbal harassment. Trinity Solar has unilaterally modified the contract with Sunnova to deny legitimate claims and evade accountability, leaving customers in the lurch. This is illegal; it is a Federal Offense. Contact the Federal Trade Commission, State Attorney General, and BBB to report Trinity's behavior. It is important to note that the leasing terms for your solar system are quite extensive. This means that for a period of at least two decades, possibly longer, you will be required to engage with Trinity and Sunnova to fulfill your legal contract. It is crucial to avoid experiencing years of gross negligence every time you encounter an issue with your solar system. Sunnova Energy Corp lacks BBB accreditation and has received numerous complaints, leading to BBB alerts. Trinity Solar may soon be in a similar situation. I did not decide to install solar panels on our roof; the decision was made before I moved in. If I had been the one to make the decision, I would have done my research and read reviews from the Better Business Bureau and other sources online. Based on what I have learned, I would have declined the offer from Sunnova and Trinity and advised against it. I strongly recommend that you do the same. read more

Absolutely intrusive! 2 people cased our road for HOURS knocking on everyone's doors and knocked/pounded on our door while ringing the door bell obnoxiously 2 separate times. We were not interested and they were persistent. They waited until our daughter arrived home (2.5 hrs later) and followed her up the driveway with headlamps on, making her very nervous. I would never use this company if I decided to go solar! read more

We installed solar through Trinity in 2021. The system works as projected - my bad review is due to their shady practices when it comes to referrals. We gave several over the last year and we were reimbursed the $1000 only for one. They will literally find any excuse NOT to pay the person making the referral. This makes me think that they are less then reputable. read more

I am repeatedly being harassed with phone calls every day I have been called just about every day. My Voicemail log is full of Trinity Voicemails every day. I have repeatedly asked to be removed from their calling list and again today I get automated phone calls still. I am at the point that if I did want to buy solar I'd definitely go somewhere else. Remove my number or I am giving a bad review on every site I can possibly come up with every time you call me. ONE PISSED OFF PERSON!!!! read more

We spent a couple of years researching everything we could about installing solar in our home, and decided on Trinity, based on a few glowing recommendations from friends and our own fact finding. We decided to go with the purchase of the panels, allowing us to take advantage of some great federal and state programs, all of which were outlined carefully by Trinity. Let me say now that we weren't quite sure what to expect from the installation. Call us solar neophytes, but wow. They were exactly on time with a team of solar ninjas who scaled our roof, worked clean and fast, and presto, at the end of the afternoon, our home was superready for the sunshine. Not a piece of styrofoam, not a tiny wire, was left anywhere. They cleaned up and their job was perfect. We have been saving for a year now, and it's bananas what our bill was vs where it is now. You are looking at a family who truly believes in climate control, and our central air is on from April thru early October. Our electric bill was mortifying. Now, a few dollars and done. Anytime I need assistance, have a question, something pops up I need explained, I reach out to our Concierge and bam -- phone answered, question answered, guidance always wonderful. Their structural team is always on hand for information also. We monitor our production daily with an easy phone app and it makes us very happy to see we are being proactive with energy. Kudos to Trinity Solar. They are so far ahead of their competitors it's mindblowing. read more

Trinity Solar has a questionable "new policy" that forces the homeowner to buy a new roof From Them in order to have their panels uninstalled so a new roof can go on. They require you to buy a new roof from THEM in order to have the panels reinstalled. In other words, want a new roof from your own roofing company?? then too bad. Can't put a new roof on without someone removing and then reinstalling the panels can you. NO new roof from Trinity then no panels removed and replaced. Hello CT Consumer Protection Agency. Here is a new scam for you. How dare they. Don't let Trinity Solar touch your home. Their sales guys don't even check to see if your roof can support Solar panels!! Horrible company with even more horrible phone service. read more

A Trinity Salesperson knocked on my door today. He was very aggressive and told me that the panels would be absolutely free if I had a good enough credit score. I told him my husband may not want to pursue solar at this time and he told me that my "job" was to convince my husband -- it was awkward at best. Upon reading these reviews I promptly cancelled the appointment with him that he insisted I schedule. read more

I am located in Levittown, Long Island. I liked Trinity compared to other solar companies because they have been around since 1994. To me this means customer satisfaction. Many solar companies have been around for a FAR less time. Also they had good reviews on Long Island. Lou Romeo, was our agent with Trinity, he was fantastic! He was prompt with answering whatever questions we had and was very through! From the beginning to end he would always available for us. The installation was equally as professional. And we just had to wait a couple weeks for our system to be turned on. Everything went smoothly from beginning to end. Barbara read more

I'm in Nassau County and just had a sales rep here to discuss a solar installation. This was after a very polite and well mannered young man (Cal) knocked on our door a few days ago to introduce the company. I recognize this is very early in the process but I've been impressed so far and am posting this only because there are so many negative reviews concerning the sales process. Not my experience at all. No hard sell. Both reps were knowledgeable and polite. If I decide to move forward I'll post an update to this review at a later date. read more

Showed up at my house, told them they could come do a consult. Took 15 minutes of my time to set up the consult with a door-door sales person calling someone else to ask me questions again. Then they left me a message and said they needed to speak with me but when I called back, first I was hung up on. Then I was put on hold for 20 minutes. Decided NOT to do business so when they texted to confirm, I said NO. They showed up anyway. Then continued to show up knocking on my door after I told them I wasn't interested anymore. Look at the BBB complaints - This is not a company I would ever do business with. read more

Signed up for service 6 months ago still no solar power, they also said it my fault for not responding to my email for 3 months no calls ,an email read more

Kenny ebbert called me to try and fix the problem by offering to let me BUY a new roof lol nice company leave me to deal with mold and leaks but i can buy a new roof. Scam artist company read more

The door to door sales people are so aggressive that the company comes off as being gimmickry. I just had someone try to get me to sign up for an appointment after telling them I already have a signed contract for solar. They tried to get me to make an appointment to "reach their quota" and told me I can just cancel over the phone. I won't share who the salesman was because this is simply a flaw with the company. Quotas and incentives for people to be as pushy as possible are a bad look for the business. If this company offered a quality product and service, there would be no need for them to use such aggressive sales tactics. I highly recommend Tesla solar. Sign up online, no pushy sales and no non sense. read more

Got a call a few months back to set up a meeting to discuss the program. I informed Them to call back as we were in the midst of a family emergency. They called back as stated. I informed them that setting up a meeting day and time was critical to meet because now we are caring for an elder at home. The meeting day and time was set. I got an email Confirmation right after the phone call to set it up. I also got a reminder phone call the day of the meeting letting me know what documents to have and to confirm the time. The meeting time was set for 7pm. I made sure we have everything we needed. 7 pm came and went. During this time we decided to look up Trinity on Google. Now it's 7:30pm still no call. After reading some reviews and not getting a call, I reply to the email I got from Trinity a week before which confirmed our meeting and said we cannot trust Trinity after seeing how poorly the rating are and missing the first meeting did not make us feel Comfortable. This is not a good way to begin a contract. read more

If I could give zero stars i would... The salesman who calls himself Solar Joel is by far the biggest scammer. Anything to get his commission... he fails to tell you about better packages, doesnt give you all the info you should know about monthly paynents and somehow the roof inspection passed when it shouldn't have. Avoid this company at all costs... managment will not return my calls even AFTER Sunover contacted them to inform them of my issues...THEY DONT CARE ABOUT THE CONSUMER... just in it to make money the old fashioned way... stealing it!!! read more

If I can give this company zero I would. I have been trying to get to someone about my solar panels that have been on my house for over 6 years, that they open the permit for over 6 years and has not been turned it on. No one seen to be able to help. They keep on transfering me to various departments. The permit on my house is open and I need it to be closed no no one can help. I started this 6 years ago and I stop calling them because no one see to be able to help. I starting calling them again last year and it is the same issue. I think my information get lost in there system. NEED HELP. read more

We signed a contract in September and were told it would be installed in December. Then they kept postponing the date every month. We finally got the install March 17th and we are still waiting to be turned on. Also during the process of doing electrical work in the basement they drilled thru our hardwood floor in our living room and were told someone would reach out to us to get this repaired. It has been over a month and we have reported it several times with photos and no one has even attempted to contact us. This is totally unacceptable . Right now rating for this company is very poor!!!! read more

Trinity damage my house and three months later have not resolved damages they caused. They were never on time and they informed us during contract signing that we get a credit check from utility company which was a lie. read more

Canceled my contract bcuz Mitchell didn't have answers to basic questions. "What's ur address, what's ur phone #? Ummmm didn't u just call me!? So I told him when he finds those answers call me back. Never called back. Fast forward to today, a week and a half before install and I haven't heard anything. Assumed everything was moving ahead. So I called and they tell me there's been no communication so the contact was canceled! Thank you Mitchell for saving me from this debacle! read more

Trinity Solar was great to deal with for installation, however the servicing company Sunova Energy is the absolute worst. They don't return calls. You cannot speak with a supervisor ever. They say there are none available. When I contacted Trinity they did have Sunova call me-but all lies and double talk and once again no return call. The worst customer service and unfortunately this service reflects on Trinity. Be warned before you sign up. Sunova is the worst!! read more

A very reputable company. Program was fully explained. The installation of the panels was expertly done and there was no mess or damage at all. I would recommend Trinity Solar to anybody who wanted to have solar panels. read more

The representative that visited my home was a rude, combative pain in the ass that would not take "not interested", "don't care about mandates", "not interested in what your selling" for an answer. The next time a representative from this sad company steps on my property and does not leave when told to do so I will we calling the police department . #getalife read more

We had a TERRIBLE experience with Trinity solar. We signed on with them in early March of last year. They told us that the panels would be installed by the end of May. The timeline kept getting pushed back and ultimately the panels weren't installed until the END of August. It was September by the time we were able to turn them on. Put another way: When we signed up with Trinity, I was pregnant. About halfway through. By the time our solar panels were ready to go, I had given birth (on time), taken 12 weeks of maternity leave, and I was back at work. The entire process was ridiculous from start to finish. The company basically has no sense of customer service. They didn't communicate with us AT ALL. Every step of the way, we had to call them to make sure they were doing their jobs. If we didn't call, nothing got done, and we'd get no information. At one point, our account representative left the company (I hope he was fired). We got transferred to someone else and NO ONE told us! We found out when I called to make sure they were doing something or other. (I don't recall what it was because we had to call so many times.) After all this, the only concession they gave us was upgrading us to some fancier type of panels - but they had run out of the ones we were originally supposed to get anyway! DO NOT USE TRINITY. Go with any other company, seriously. read more

My Solar system went down in beginning August and now is near end of November I am still not getting any production. Trinity had only sent someone to look at the system twice but they push the problem to Sunnova. I have not received any production since it went down. Base on my numbers from my Coned bills, the production numbers shown in enphase monitor showing a little production but it actually closer to zero. Sunnova closes out case saying that everything is fine when it's not. I am not satisfied with how they are treating me as their customer. Like many reviewers here I am not getting any help with being passed back and forth between sunnova and Trinity. Stay away if you are looking for a good company to install your solar. read more

Sat down with a sales rep from Trinity solar, went through our yearly kilowatt hour usage and determined we would reduce our monthly electric bill from around $100 a month to $55 a month through them with some variation I assume. With the 2% annual increase after 25 years our lease would match our CURRENT bill and at that point the solar panels would be ours. Half of me is excited to save money and the other half is excited to use naturally produced solar energy. Team installed solar panels today, install was very professional. Will update when they are activated and billing begins. read more

Trinity Solar - Install went great. Quick and professional. - Solar Installation Near Me - Wall Township, New Jersey

They are really kind the door to door people are really kind it took 4 months to get the panels but everything is going well. Saving lots of money. read more

We are literally being stalked by Trinity Solar. They call everyday from multiple different numbers. They have two salesman knocking on our front door, so far 3 times in 2 weeks. I am suspicious of any company that uses such an aggressive sales approach. Hard pass read more

I was definitely one of the people who complained about ALL of the solar solicitation in my town over the past few summers, BUT once I sat down with Trinity and heard them out I was completely SOLD. I paid $0 for install, permits, etc. Trinity covered EVERYTHING. Now, instead of paying an electric bill, I pay $115 a month to lease the panels for 20 yrs. (My electric bills were about $200/month average). I mean, who WOULDN'T want to save that much a month? We also have the option to buy the panels after a few yrs. We are definitely happy with this decision and can't understand why anyone would NOT want to make their own local energy for themselves and their neighbors. read more

Trinity Solar's putting a great big ground mount into my backyard. Their customer service crew or "project concierge" team (as they like to call them) have helped out lots and have dealt with all the township shenanigans...hehe Shenanigans :D Overall great experience. No complaints other than having to wait 3+ months for an install, but as I understand, I have Howell township to thank for that -.- Thanks Howell... Will post pics after install. Fingers crossed everything goes according to plan! read more

I'm shocked to see reviews about sales reps being rude and disrespectful! Mine was very nice and warm. Mark and I had a great conversation and he seemed trustworthy. That's why I believed him when he said he wouldn't deposit my $500 check until I was ready to move forward, and that I had 7 days to either cancel or ask for more time to think about it, without losing a penny. He lied. He stole my money. The he lied some more. read more

These guys were great when selling the system and the also did a nice job of installation. However, since my install and several requests, I have not received any contact from them at all. I have no idea how the system works, how to turn it on and off, or what the digital display on the inverter means. In fact, I have seen much better installations that look better than theirs. But now, I can only monitor what the system produces. I can't see what I'm drawing from the grid, or how much power I am using. So I ended up buying a Sense monitor to give me that info. Except, Sense advises that I hire an electrician to install it. But the Sense instructions seem so easy that I think I will do it myself. I kind of wish Trinity Solar would do this for me. But, there is no support from them at all. In fact, I, and the people that recommended them to me, are both still waiting for our $500 rebates that we were promised. 9 weeks after the installation?? I'm not sure that I will ever hear from them again? Update Jan 31, 2020 I still stand with the same opinion that there hasn't been any follow up from Trinity. However, I have installed my own Sense monitor that shows me the details of how much Solar is producing compared to how much I am using from the grid. I can say I am saving at least half of what I was paying with ACE alone. That will diminish as the system ages so I'm not sure what the 25 year average will bring. I do know that I have had one roof leak due to the installation but I expect that was due to one ice storm we had where ice accumulated under one of the solar mounts but I am afraid to call Trinity back to repair because it will probably end up in a hassle. It's not leaking now in rain but I still have to repair the damage. Oh well, all in all, I'm happy but at the same time disappointed. But I'll give them another star for saving me money for the time being! But please be advised- do not buy into a set monthly rate. The cost will increase as time goes on. Buy a plan where you only pay a set rate for what the system produces. Or best, if you can afford to invest in it, buy the system yourself so you can capitalize on the SRECs for every 1000kWhs you produce because it will pay for your system over time and may eventually become profitable! read more

Wasted my time and energy. I specifically asked the sales rep if they worked directly with Nyserda and he assured me they did, as I was already approved through Nyserda for this work and told him this during our phone conversation. I agreed to meet with them again to finalize numbers. On a Friday night the rep sat there and wasted almost two hours of my time; Monday morning they called to say they do NOT work with Nyserda. This is because they wanted me to take their high interest funding instead. Would NEVER work with this company and I am letting all my friends, neighbors, etc know. They are completely falsifying themselves as they represent themselves as Nyserda certified yet try the bait and switch by telling you you can wait months for paperwork, your going to loose the Federal rebates etc. Scare tactics are a disgrace in sales! read more

With 50,000 installs they are doing something right. When you want solar this is the only company you should call. Just a great overall company read more