Posting this as a public service notice, mainly for people who live in the tri-state area…read more I had replaced the roof on my house 6 years ago and used A-Top roofing. They came highly recommended and the owner Andy and I hit it off. The snowstorms we've had this winter were relentless and the freezing temps prolonged. As a result, I have had an issue with freeze/thaw in a valley on my roof which caused melting water to get under the shingles and into my house. This is not uncommon. I called A-Top to address the problem and learned that A-Top had sold out to a Private Equity firm (Alpine Investors). Alpine Investors launched a National Residential Home Improvement platform called "Vertex" focusing on roofing and exterior services. The Vertex Service partners joined Bachman Roofing under their umbrella. Not exactly sure of the corporate structure. My call to A-Top went to a call center for Bachman located in Bensalem PA. The gentleman I spoke with informed me of the changes to A-Top but assured me all of the A-Top people were still on board. He sent a sale associate to my home. Seemed like a nice guy. He sent up a drone. Took photos of my roof and then discussed repair work. Basically, I need a rubber membrane tone installed below my shingles covering a larger swath of my roof. I figured this would run about $2-3 thousand (I'm a CPA and 62 years old.). His estimate was $8500. I explained that I would look elsewhere if he couldn't meet me somewhere in the middle. He went out to his truck, spent 30 minutes on the phone with his supervisor, then came back to me and said the work will be covered under my warranty with A-Top. Fantastic! Two days passed and I didn't hear from anyone regarding scheduling the work, so I called the salesperson in PA to follow-up. The salesperson tells me there's no way they will cover this repair and that the person who came to my house (and spent two hours assessing the issue) may have spoken out of turn. He would follow up and get back to me. I receive and estimate via email for a NEW ROOF in the mail. There were three tiers of service, each with a different warranty length. The lowest tier starts at $70,000!!!!' I paid $21,000 for my entire roof with A-Top. I called them back and they said costs have increased, blah, blah, blah. I reached out to a couple of other roofers with whom I had quotes on my original job, and they both knew of Bachman's sales tactics. Said people were getting ripped off left and right if they didn't do their homework. Then I used Google Gemini to do a little research and confirmed my experience was not unique. In conclusion, I would not recommend A-Top, Bachman, or any company that falls under the Vertex umbrella.

DISASTEROUS EXPERIENCE JEOPARDIZING INTEGRITY AND SAFETY OF MY HOME!!!…read more In Sept 2025 I had new gutters installed by another company (THANK GOD). A-Top's estimate at the time was $7000. More than 2X what I paid for the same gutter installation. Anyway, when the old gutters came off there were issues from the roofing replacement performed by A-Top in 2017. Since 9/26/25 (9 weeks) I have been battling A-Top about the issues revealed. Of course they claim their work is not the problem. Apparently "Art K" (who also left a negative review), and I, must have had the same transient workers. Also with an inspection from the roadway! My fascia board in the front of my home is rotted beyond rot, drip edge installed incorrectly, not compensating for how the addition joins the main home. They just installed it haphazardly without any regard for the ramifications of it. Had A-Top did an inspection in 2017 these would have been caught. On 2 occasions a work crew was scheduled to come out to my house only to have been cancelled. Instead 2 more inspections from 2 separate A-Top employees. I had already had 2 previous inspections by A-top employees before work was scheduled. Ironically A-Top has performed 4 inspections on my home and yet in 2017 not 1 inspection for the roof replacement was performed by A-Top, where these issues would have been addressed then not 8 years later. I had coordinated with A-Top to have my new gutters removed on 11/3/25, since a scheduled crew was finally coming on 11/4/25. An hour after my gutters were down A-Top emailed that "gutter removal was not necessary and a crew was not coming the next day". Atim Muhammad (A- Top's General Manager) and a technician came on Nov 4th, removed all the wrap on my fascia boards to inspect a 3rd time. Atim scheduled a crew for Nov 7th only to have that appointment turn into inspection #4. I had 2 independent roofing companies inspect and they both concurred that A-Top dropped the ball in 2017! When I confronted Atim with their findings, he commented "they are biased, they only want the work". So I had a home inspector to my home. Atim had graciously offered me "complimentary services" to rectify some issues. I appreciated the offer and asked for them in writing. I have never received them. Instead, the only proposal Atim sent me 3 weeks later, was for me to pay $6000 for work he deems necessary. No mention of the "complimentary services" previously offered. My home inspection report DOES NOT recommend the work that A-Top wants to charge me for. 9 weeks later, throughout 6 rain storms and high wind conditions my home has no gutters, unwrapped fascia boards, faulty installed drip edge causing water infiltration and a damaged new gutter from laying in my yard for 3 weeks. Of course A-Top will not take responsibility for the damaged gutter I removed for them to do scheduled work. Instead he offered to charge me $650 for a new gutter. A-Top just notified me today that they are walking away from this situation after 9 weeks of dragging their feet. Even though we had an arbitrary date of 11/29/25 for work to be agreed upon to be performed. Apparently since my escalated approach to getting this situation rectified was threatening, all proposals are off the table. Not that the "complimentary services" were ever considered in Atim's proposal. Someone was to reach out to me about this escalated situation. No one has. ****This is Atim and A-Top's way of fulfilling their pledge... "We are committed to resolving this matter professionally and respectfully". Walking away from this issue by no means shows any type of "PROFESSIONALISM OR RESPECT"!!! A-Top is some how feeling amazingly comfortable leaving my home in the condition it is now in!! Cold weather and snow is predicted for next week. I never would've imagined in September that fixing my roofing issues by an "award winning roofing company" (GAF MASTER ELITE CERTIFIED) would last into December. This is an atrocity!! And this is their idea of "our commitment to supporting you as a valued, long‑standing customer of A‑Top Roofing and Construction"?? **Note here...Atim's proposal included me having to take down my previous negative review from Nov 6th. A- Top has been recently acquired by Bachman Roofing PA. This is the reason why customer service and has gone down, too many levels to go through with no response. I may have had an issue in the past with A-Top, but when Andy was at the helm, at least he had INTEGRITY and worked to resolve issues with his customers not leave them out in the cold!! Bachman Roofing and this "new" staff have no concept of customer service or the definition of integrity. Do yourself a HUGE favor and Google Bachman Roofing BBB complaints..... The pictures depict the result of how A-Top/Bachman Roofing has left my home from their outstanding workmanship! SUCH BS STAY AWAY FROM "THE NEW" A-TOP! It's that simple...