The installation was great. The sales person was not so straight forward with the explanation. This person no longer works there. I have been trying to have someone just come and explain this whole thing again to me. Just to let you know, you will get 2 bills. One for the solar panels themself and you still get an electric bill. I have called several times starting in January and now it's almost April. The communation from this company is the worst I have ever encountered. The Holyoke Office said they would call me back ASAP, that was March 4th. 3 months now, with absolutely now call backs. I would not recommend this company. read more

It took them nine months to start installing, and about an hour after they started putting holes in the roof they hit me with "it is going to be 40 more weeks before we have the last part, and then the system would get turned on some time after that." And now that they've started the install I can't cancel. It is going to be a minimum of 1.5 years from signing the paperwork to getting it turned on, and if history is any indication it is probably going to be more like 2 years. This company operates in bad faith, and you should not get mixed up with them for any reason. read more

Trinity is not a solar company, but a solar dealer/contractor for Sunnova. Trinity started in 1994 as a HVAC business to this day they're license is still under HVACR, unbelievable. They told me that they've been doing solar for over 20 years & longer than any solar company & they're program is at no cost. All lies, they became a solar dealer for Sunnova around 2004. Trinity is even listed on the mass.gov website as a warning entity for breaking the law & selling solar to low income & disabled families. . They told them they would save money, but through a state audit they were found they costed the families more money, which is against the MA state law. Who takes from families suffering from poverty or disabled individuals? If you're looking at Trinity as your solar contractor please do your research on Sunnova as well since they are the ones who Trinity sells for. This is what the BBB states about Sunnova who holds a F bbb rating. Since 2022 the BBB stated CURRENT ALERTS FOR THIS BUSINESS Pattern of Complaint: Since 2022, The BBB of Greater Houston & South Texas has received numerous complaints and customer reviews for Sunnova Energy Corporation that exhibit the following patterns. Customer disputes alleged deceptive sales practices, poor customer service and they further report installation and repair technicians do not arrive as scheduled. Consumer complaints stated Sunnova assigned resolution specialists who are unreachable via phone or email causing delays in diagnosing and repairing under-producing panels or panels that are not operational at all. Some consumers filed complaints stating the company will not schedule panels to be removed for roof replacement request even after paying upfront for the service. The BBB has also received complaints alleging the company has failed to transfer lease agreements from the seller of homes to the new purchasers. My note is please be careful & know who you are dealing with & who is responsible for your contract after installation. They are very deceptive, they lie & I can't believe they are even allowed to be in business still from all the other reviews & complaints I've read on google, bbb & yelp & they barely have 100,000 customers, that's a serious issue. It's appalling they are still allowed to sell solar. Solar is supposed to be a good thing, help people and our environment, help consumers gain control over their utility bills & save money, not the other way around. Trinity & Sunnova have turned this all upside down. You can see in many of the reviews & complaints Sunnova has to contract Trinity to do anything, so your constantly putting another hand in the pot for information to be misplaced, more delays, etc... What a headache. read more

Trinity Solar - Disgusting, how can you take from low income & disabled families. - Solar Installation Near Me - Holyoke, Massachusetts

AVOID THESE LIARS AT ALL COSTS. I urge you to learn from my mistakes. They will promise you anything to get you to sign a contract. IT's nothing but a scam between them and the power company. I pay more now and will for the next 24 years than I did before solar. There is no such thing as a fixed monthly cost. Run away and stay away or you will be their victim for life. read more

This company installed my solar in 2019. My roof was Brand New just installed with no leaks. 2 years of solar panels my roof started leaking at their mounts. They have repeated sent a small structural crew as they call it. They keep chasing around leaks they keep creating.Was told they were going to send it to the roofing dept. I get a call last week now they dont want to fix the roof they want me to pay for it after acknowledging its their leaks. I am on a power plan and do not own these panels. They took ALL the rebates and assumed the warranty on the roof but are now trying to make me pay for new shingles under some "extraordinary" circumstance. Straight lying thieves is what they are trying to be. AVOID these clowns. read more

In about 2017 I looked into adding solar to the house (roof was just replaced). They did the calcs and were going to put up 18-20 panels. I looked at the age of the 3 central A/C units, and had them downsize it to 16 panels. It worked out pretty good, I have about 4 months out of the year with electric bills under $20. If any of the compressors go, then I'd replace it with a much more efficient unit and probably half the year would be $20 or less. Since we are leasing we got the estimated production by year, and a 3% increase in generation costs, so no surprises there. When it came to installation and hookup, one of the neighbors went with another company about the same time. It took her close to 4 months to get approval from National Grid for hookup. Ours was cleared in about 3 weeks. read more

We had a good experience at first. We signed the contract and the workers came right out to install the panels. When the put them up, I wrote them a check for the full amount so that they would connect it to my electric meter. They have not been back since, and I am still not connected to the meter. I have a $67,000 ornament on my roof. It's been 9 months and I can't even get a live person on the phone. read more

They will drill holes on your roof that leak and tell you it was already there unless you can prove they did it. Response time for issues is typically several days if not a week or more and will lie to get you to sign up, i.e. I told them when they pitched me I'm selling my house so unless the new buyer can just remove them, I don't want them. Their salesperson told me "oh of course they can take them off if they don't want them, no problem." They conveniently failed to mention they'd have to be bought out of their contract $$$$$. They also claim ignorance when you specify which roof section you DON'T want panels on, and just install anyway, claiming there was no discussion about it. Also they will call you relentlessly to sign their agreement whether or not you have had a day to read it, claiming everything discussed is in there, again a lie. BEWARE. Use someone else if you go solar. read more

NOTE: We are well-versed on how solar installation and pricing options work. This review is not based on ignorance of those factors. This company has deceptive pricing tactics and financing advisors! Steer clear. Trinity Solar is NOT transparent in pricing - cannot/will not give you a breakdown of the price quoted. They offer a "production guarantee" which is a key to their sales pitch, but when you analyze their price per watt, it is clear that they insure their "guarantee" in the price they quote every single homeowner. Their price was 2 times more than the other 6 companies that I got comprehensive quotes from, and the other companies were all VERY transparent, breaking down their price to panels, inverters, and BOS (balance of system). Once I asked for this a second and third time from Trinity, the salesperson became very abusive and insulting to us. They also completely avoided advising us what financing options were available through the state programs THAT WE ABSOLUTELY qualified for. Instead, the salesperson and the internal coordinator drove us ONLY to their own major financing leg, whether for lease or purchase. Each installer quotes you an estimated annual production wattage with the system configuration they recommend. When we first discussed the system as a lease, the production was stated (and guaranteed!) at 11,000+ watts annually. When we decided that we would rather purchase that exact same system, the (guaranteed) annual production was restated in the proposal to just 10,000 watts, more than 10% less for absolutely NO CHANGE in the system quoted. Clearly a pricing scam - they don't make as much money on a purchase as they do on a 25 year (inflated price) lease, so they hedge that hidden "production guarantee" by reducing the basis for it. read more

Been waiting two weeks for a tech . We have called numerous times, they said within two days . Five days after still not a word. We have a hole in the roof . I'm gonna start taking them down myself this is horse dun . Worse customer service I have ever experienced. The DMV is 100 percent better. read more

K. Ebbert; Trinity Senior Sales Director called to apologize for the poor experience with the "salesperson," and offered help answer any questions about solar, regardless of who I chose. On 8/13/19 1:06 AM Mike W.: Hi Tim, Thanks for making the initial 2 meetings with me and leading me down the path of going solar. I assume that your lack of follow up, and no response to my request for additional information has meant that you either are no longer with Trinity, or have moved onto other potential "green" customers. In either case I'm also moving on, but with another solar company. In parting, I want to make you aware that by not following up with me after your 2 initial visits, it made me wonder how difficult it'd be to have a working relationship with Trinity. If the sales consultant hadn't yet sealed the deal, but never attempted to contact me again, I imagine getting Trinity out to my residence to fix any issues that cropped up while under warranty would be near impossible. Thanks again for getting my feet wet and onto the solar path, Mike W. On 8/13/19 2:21 AM, T. Pelletier: Michael, If you remember, I told you that I'm extremely busy and that I would leave it up to you to call me when you were ready. I never heard from you. I don't have the time to chase every customer. It's not that I don't want to help you, it's that I have so many customers ready to move forward and it's my job to help as many families as I can. The last email you sent has an attachment that is unreadable and although, you sent it to me I couldn't open it. If you want to go with another solar company, that's fine with me. I think that's a mistake on your part, but it is what it is. Trinity is the leader among solar companies and will be around long after whichever company your choosing closes its doors. Good luck with your solar project. Hopefully you've chosen a company that provides you with at least half of what Trinity has to offer. T. Pelletier On 8/13/19 1:50 PM Mike W.: For your enjoyment, How not to respond to rejection as a "salesman"... Glad I didn't go with Trinity. Please feel free to forward or reference this email thread with any consumers that are possibly considering them. (Forwarded to 5 other solar companies.) Regards, Mike On 8/13/19 3:38 PM, T. Pelletier: You were never going to go with us. I didn't hear back from you for weeks. Then you sent an email with an unreadable attachment after I already moved you to lost. Now your mad because I told you I wasn't going to chase after you? I was respectful of your time. You weren't of mine. Have nice day. Good luck. Please do not contact me again. On 8/13/19 4:02 PM Mike W.: Hi Tim, It was never personal, so I'm not sure why you've taken such an unprofessional tact in response. Just like you had, your competitors provided me with their most important resource; their time. What differentiated them from you was their customer follow up. I understand calling a potential client too often can be a delicate line to balance before it comes off as harassment, and I appreciate you didn't. But you never called even once, nor did you send an email asking how my evaluation is going, or if I had made any decision. Either would have been appreciated. After our last in-person meeting, I informed you I'd be comparing offers. Do you immediately write off potential customers because they want to shop around? If that's true, then you're probably trying to sell the wrong product. I also sent an email with a link to an Excel spreadsheet, and all other competitors replied back by the end of yesterday (.ods is the universal Open Document Spreadsheet format compatible with all modern applications). If it hadn't worked for you, a simple reply from you would have been appreciated. I'm not trying to pick a bone with you, but am trying to explain my decision making process, and also thank you for setting me down the path to solar. If you hadn't walked down my driveway to discuss the opportunity, I never would have looked into it further. (I hope you have a solicitor's license for the town of ..., MA. I've already informed the police department to be on the lookout for you going door to door. It's a $300 fine/incident.) Now that I've had the opportunity to see what solar has to offer, I know who to recommend, and it's definitely not Trinity, least of all, you. And those BCC'd on this email have further evidence of your unprofessionalism. Regards, Mike On 8/13/19 5:20 PM, T. Pelletier: to me Do what you will. I do have a permit. And I'm happy your going Solar, but glad I don't have to deal with you as a customer. I've been in this industry long enough to know where to place my time. I sent you multiple messages and called you once as well. I even responded to your email saying the attachment doesn't open. Not sure why your so upset. Obviously you found the. Implant that suits you. Have a great life and stop emailing me please. read more