I adore this company! I had a large project done earlier this year and had a few questions about…read morethe windows they installed. Mark came promptly both times and answered all of my questions. Great service.

Very poor experience. All I wanted was a bathroom window replacement done with frosted glass…read more They sent out the typical sales guy who assured me that it was a simple job and that there would be no issues. They requested a 1/3 deposit that could not be paid electronically. This should have been my first clue. Then it took a month for the window to arrive. They then scheduled and showed up with a regular window. And they of course ripped out the existing window before checking. So I had to have the wrong window installed and then wait six weeks for the correct panes to arrive. Then spend two weeks going back and forth to schedule a new installation date. Then they flew in and out on the date and I finally had my window. And it took only 10 minutes following the job being finished before someone showed up from the company and demanded payment. Not throughout the whole process was anything given emphasis until it was time for them to be paid. Avoid at all costs.

Great Job doing my Siding, Windows, and Roof. Will definitely recommend you to our friends and…read moreneighbors.

Did an amazing job siding my house. Their pricing was very fair. They also replaced my gutters. I…read moream very happy with the detail work as well.

Low quality, didn't see a difference between beginning and end. Low value equipment. Would not…read morerecommend

Truly impressive work -- they managed to show up late, leave early, and somehow still not finish…read moreanything. Watching them "fix" things was like a live comedy show, except I paid for it. Communication was top-notch too -- if you enjoy guessing games and unanswered calls. My house might not be improved, but my patience definitely got a workout.

I can not say enough good things about Dave Miner and his Crew. I went to work on a Thursday…read moreafternoon and woke up to a new roof on my garage, and a clean yard. Dave came to my house and gave me an estimate, and even though there were extra layers of shingles to dispose of he stood by the original quote. I will recommend him and his crew to anybody looking for roof repair.

Completed the work 2 days after I signed their contract and finished it in one day. I could not…read moreexpect anything better.

This company was hired to replace two sets of staircases and did not follow instructions!!!! They…read morewere asked to work on one staircase at a time and the decided to do what they wanted to do. With this, they took down both staircases, boarded up my doors, left me no access to my apartment and my dogs are now trapped inside. PURE INCOMPETENCE!!!!!!

Phil Beaulieu & Sons completed an addition on the back of my house. I used their service before for…read morereroofing my house. Both times my experience was out standing. The addition was even better than anticipated and was completely done in less than 6 months +/- and their price was as competitive as a sun room we originally wanted. The quality of workmanship is incredible. They came in on budget as stated by the contract and we only had two change orders which were from us. I would recommend them for any home improvement project you may have for your house. Very reasonable and great to work with.

great service with a reliable, experienced carpenter with…read more credentials and community minded service. I would highly recommend James for any of your home carpentry or window service needs. I was very pleased with his prompt and professional carpentry work on my home.

James and his crew did an outstanding job on our home. We had replacement windows already installed…read morebefore we purchased the home, but the trim around them was atrocious. James wrapped all of our old trim with aluminum to make it look brand new while maintaining the architecture of our home with three stained glass windows. James takes pride in his work and does it right the first time without cutting corners, treating your home like his own. He is very personable, communicative, and will offer the right solutions for your unique project. On top of that, prices are very reasonable for the exceptional quality and care he puts into your project compared to the competition. The only issue I had with Bennett & Sons was not hiring them sooner. I am very pleased with their service and communication throughout the process and plan to hire them back in the spring to take on another project. 10 out of 10.

Chose windows with sales rep who gave us contact info of 3 contractors. Mentioned she found them…read moreby seeing their trucks around town etc. At no point did she ever offer us an "installed by Pella Quote". Installation began mid Nov. At one point I heard a circular saw, they were trimming headers & sills because the windows were too big for the rough openings. I found out they were cutting the rough openings bc most windows were too big. The foreman and I determined at one point when they were trying to put in the upstairs bath it belonged in the downstairs bath. Turns out all the windows were in the wrong holes. And then we found one of the windows was not even ours. They had to pull out all the windows & put them in the right holes. It was at this time I met with the contractor & sales & we noticed several warranty issues. The living room, 2 of the 4 window latches were loose because the screws were stripped. Sales took pictures & was supposed to investigate. We also noted the felt insulation was mangled on the same window & a sash in the bedroom had a gouge in it & a scratch on frame of 1 window. I know all the installation issues happened due to the installation crew I chose but this was the crew I was referred to by their rep while never being offered a quote from Pella which would have included labor if future issue were to arise. Late Nov, I call to see what is going on with the latches noted a month before. She said she sent the info to service dept & she could not look up the info or ticket number on it bc they didn't allow her to use the computer anymore. I got the phone # to service & called them, the manager was not available. I called next day & they were closed. 3rd day I talked to Manager, as he look up my case he found it & said the ticket for the latches was just opened two days prior by the store. So, Sales realized they never did do anything about it. Had they done it in the beginning the replacement window would have been here with the correct window for the bathroom & I could have had it swapped out by the contractor while he was here. Servic scheduled a tech to come look at the latches. 2 weeks later, tech got here he said it was a manufacturing defect & said he could do a temp fix by putting in a wood dowel in the hole. Said it might/might not last & I had the option to swap out the fixed panel of the 3 panel assembly . A permanent fix is better than a jury-rig & opted for that. He opened a ticket. About a month went by & I reached out to Service to see what was going on & he said he was waiting for an answer from someone as to fix. So, I waited yet another month & called & he said that he was sending out 2 technicians to do the repair & he would have them bring the sash & paint & felt with them. The 2 technicians arrived & I asked about the plan, & they said "huh?". The agreed they were clueless as to why 2 techs had been dispatched since they had no plan. They came in & inspected the front window again. Both agreed the latch issues were a manufacturing defect & took a bunch of pictures again. At this point they tell me the center stationary window is not removeable & the whole unit would need to be replaced but it was covered parts & labor so not to worry. After 2 weeks, service said the new unit was to arrive on 4/22 & I would need to be here to sign for it. I replied: since it was covered parts & labor, that it would be nice to schedule his guys to put it in the day it arrived. He replied: only removeable parts & simple repairs are covered by that warranty & this situation was therefore not covered. He went on to say that if I got a quote, they would submit it to Pella for consideration & that at times they make full or partial coverage. I requested for Pella to do the reinstall so that I could be sure it got done right but they refused do the reinstallation. I got a quote & sent it, it was 450.00, he submitted it. I got an email saying that Pella had agreed to 1/2 the cost. I still felt that due to all the issue I've had with this project I wanted to pursue the full reimbursement so I emailed Servce as such on 4/10 but he did not respond. I called Pella customer service & shared this story. She put me on hold while she discussed with her manager & called Servic to discuss. She returned she said that Pella Corporate will only ever cover 50% & that the franchisee would have to cover the other 50% at their discretion. Yet service led me She said Service was going to call me but they never did. So, what I see from my perspective is that I have done absolutely nothing wrong but am being stuck with 1/2 the bill to remove & replace a unit at my expense that arrived defective. I contacted socialmedia@pella.com 2X before posting this review to avoid having to put yet another 1 star review. They never responded. Pella of Boylston & Pella of Springfield I discovered are both owned by same person and share the same email address to respond to reveiws

We purchased a lake house with all kinds of Pella, picture windows, crank out windows, heavy-duty…read moresliding doors with automatic screen closers, etc. Last fall the screen door started squealing, called Pella and they suggested that I use a special lubricant and that worked for a week or two. Then the sound started again so I took a video and e-mailed it to them made a few calls until I got a live person and she informed me that it needed a new screen door closer unit, fair enough, $90.00 for the part, and just under $200 for the tech to install it. I ask if I can do it myself with youtube and they said perhaps but you should really have our techs do it, it's fairly complicated. Takes a few months and many phone calls (not once did I get a callback, I always had to keep calling until I got through, perhaps four or five separate times, COVID and all so they get a pass on this) Finally they come out and I am told it really only needs new wheels and not the auto closer, the guy had some extra wheels in the truck and suggested that he installs the closer as I already purchased it. Fine with me, just make it work. Two days later the door won't close all the way, it was 3/4 of an inch open so bugs are getting in AND the inside cat can push the door open so I call again. They had a guy in my area from Vermont the next week and send him over. He tells me that the tracks are filthy and clogged up, note we are two adults that live here and infrequently use this entrance so it's not like we goobered up the floor and door tracks in the two days since the last tech was here. This tech fixes the tracks and does something to the latch that needed repair. All Set! - Guess again... Within a week there is a 24" string from the door's upper track that is hanging down from the top of the door, its actually part the auto closer that they replaced so the screen door was not auto-closing, the reason for all of this to start with. I took pictures, called and e-mailed again, after a few days I call back and get a live person. she puts me on hold and after 10 minutes calls back and said "good news, we are going to send you the install directions so you can fix it your-self" These directions are 8-pages long! Remember, I was told that really a Pella tech should do this last winter. I called an old friend that's a finish builder and he is sending one of his guys over to fix it for me in the next week or two. He tells me that Pella product is excellent but their service is sub-par, I have to agree,

As I entered the store, Morgan, asked if I needed any help. I told her what I was looking for and…read moreshe walked me to the far corner of the store to show me where it was. She asked what I was working on - a post for my hose retractor - and she suggested a much better approach as well as recommended a white covering and a flower hanger. The project came out so much better than if I had just gone with my plan. Greatly appreciate Morgan's assistance and suggestions!