Simple straightforward, $60 for 45 minute massage. I don't think the massage therapist spoke much…read moreEnglish, but my shoulder didn't hurt when she was done so I don't care.

I've never been to a massage place where they give you a full body massage with the towel over…read moreyou... she didn't used any oils or anything. The towel was in between me and her the entire time... from my neck down to my calves she kept the towel over my skin. She didn't touch my feet at all as well.. then had the nerve to ask for a tip I do not recommend this place to anyone. TERRIBLE. I couldn't even enjoy my massage because I only felt the towel....

Wife and I have had 5 massages since we have been in Reno on vacation. This is the most…read moreprofessional and very good massage we have found in the city. Thank you Emma!

Definitely a deep tissue message!! Did the 90 min couple message $200, was not bad. Have to pay…read moreupfront and they prefer cash. The room was chilly and the beds were not heated either. There is no place to store your belongings so I was nervous when they kept opening the door especially when you're half naked. I wish they spent more time messaging my hands and feet though. Walk ins welcome and appointments are available anytime.

I am beyond disgusted with the way my 75 year old mother was treated at Reno Massage and…read moreReflexology. Yesterday, when I called to schedule an appointment, I told them my mother was 75 years old. I was told they could not give her a massage because she was "too old." They had never seen her, never asked about her medical history, and never asked whether she had medical clearance. They simply refused based on her age. I told them my mother is healthy and that her age alone should not determine whether she could receive a massage. Today, they agreed to see her. Before the massage even started, my mother burped once. The staff immediately said that if she was "ill," we would have to pay for the full hour. I explained that she was not sick. She had simply burped. Less than 10 minutes into the massage, the therapist stopped the massage and claimed my mother was ill. I immediately asked my mother how she felt, and she told me she felt perfectly fine and wanted to continue the massage. I told the therapist that my mother was not sick and wanted to finish the appointment. The therapist refused and walked away. The therapist repeatedly claimed there was something wrong with my mother's nose. There is absolutely nothing wrong with my mother's nose, and my mother was not ill. When I asked both the receptionist and the massage therapist for their names, they refused to identify themselves. I requested their names multiple times, and they still refused. Their refusal can be verified by the business's security cameras. I then photographed the massage licenses displayed at the business to identify the employees involved because they would not provide their names when asked. The names displayed were Chunfang Wu and Yuqi Li. What was just as upsetting as the treatment itself was the complete lack of customer service and accountability. When a customer has a legitimate concern, refusing to identify yourself, refusing to answer questions, and simply walking away is unacceptable. My mother was humiliated and treated with a complete lack of dignity and respect. She was denied service yesterday because they said she was "too old," and today her massage was abruptly ended even though she repeatedly said she felt perfectly well and wanted to continue. This experience was unprofessional, disrespectful, and deeply upsetting. No customer, especially a 75 year old woman, should be judged solely because of her age, embarrassed over a single burp, or have a massage terminated despite repeatedly stating she felt fine. I will never return to this business, and I cannot recommend it to anyone. Everyone hid to avoid giving me their name. With this type of unprofessionalism and lack of customer service this business is doomed to go out of business soon.

This place is has great massages, cupping is magical, and they've helped me out a lot when I messed…read moreup my back and needed help asap. It's modest but in a good way.

The place is really clean and the guy up front is always so polite. The massage was comparable to…read moreones I've had at the Peppermill! They're usually able to get you booked same day too which is really nice. Highly recommend

It was okay. We did a couple massage got us in same day which was cool. But the "vibe" was not…read morerelaxing the door was left open we couldn't full relax we could hear a lot of outside noise from other guest. For me personally it hurt the pressure I guess was a bit much. It was clean and they were nice one of the ladies offered us a bottle water after

Very poor experience. Paid up front for 60 minute massage then received massage for on 45 minutes…read more When I looked at the clock I told my massage therapist it had only been 45 minutes. She then told me I was lying. Massage itself was not good. Very soft and at times I could barely feel it. Therapist then demanded a $20 tip after I offered $10? Worst massage experience I have ever had. Will never go back or recommend. BEWARE

Very nice greeting. Though the reception area is not much to brag about. The massage was…read moreexcellent and all my knots melted away. Thank you!

Amazing staff amazing business. Always able to help. Great staff , great customer services…read more Professional care , hot stone therapy , deep tissue. Schedule by appointment or walk ins. Thank you

Professional masseuse very caring and attentive on your trouble areas. Come early in the day or…read morelate in the evening so your service isn't rushed

BEST MASSAGE OF MY LIFE! I opted for the Full Body Lymphatic Drainage 90 minute massage,…read moreaccompanied by the Gua Sha and it was amazing. Joy was sweet and knows her stuff. I didn't have to tell her where I needed things, she felt it and is such a guru. Highly recommend!

This was the worst massage I've ever had. I enjoy receiving massages, specially deep tissue. I…read morefrequent the better spas in town but figured I'd give this one a try since I had just visited the new bagel place days before. Unfortunately, the masseuse lacked the skills to perform a massage. I received a massage through the blanket for 20 minutes with mostly her elbows and then when she finally took the blanket off my underwear was pull down from my glutes. She pinched my neck with her nails and I that's all I could handle. She charged me $50 for 30 minutes and asked where her tip was. I cannot recommend this place!

Very nice Clean Place excellent Massage Treatments Friendly Staff also !…read more Next time I visit Reno I'll be sure to revisit Tokyo Massage again

Very professional massage. Business was clean and inviting. I was greeted in a prompt fashion and…read morereceived excellent service. I will be back again. Highly recommend.

Website said walk ins welcome, so we called to confirm. Woman who picked up the phone said walk ins…read morewelcome also. We decided to drive over and get some massages. We walked in, and the signs state massages by appointment only. After a second, a woman walked out into the lobby and said, "Sorry, busy. One work[er]." Decided to try this place against other bad reviews, and unfortunately, the bad reviews were accurate. Not worth a visit.

Would give it zero if I could, not as advertised, mediocre massage at best! Left the room 3 times,…read moresaid I was over my paid for time and then wanted more money. Rip off

Annie was amazing! She took me in on a last minute appointment request over a holiday weekend and…read moretook care of my sore muscles. Even the parts I didn't realize needed to be worked on.

Today I had a deep tissue massage therapy for my shoulder pain. The massage therapist was very nice…read moreand worked out all of my pain. I highly recommend visiting here! Very kind and helpful staff.