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    Trinity Flooring Solutions

    5.0 (2 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Trinity Flooring Solutions

    Carpet cleaning

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    McCool's Flooring

    McCool's Flooring

    3.7
    (11 reviews)

    I'm writing this about 2 years after having flooring installed on the entire downstairs of our…read morehouse. You'd think that having flooring installed would be a one-and-done type of thing, but we've had to go back and forth with McCool's for the past 2 years. It's been exhausting. The first time, we had issue with our floor planks separating just a couple of months after it was installed. We called them right away when we noticed the boards coming apart, and they ghosted us. Emails, phone calls, voice mails -- we could not get anyone to respond to us or acknowledge the issue. Finally, after calling their corporate office, we got someone to respond. We had to be persistent and forceful to get them to even respond to us, which is absurd. They said they'd send a contractor out to inspect. It was determined that the flooring was defective. OK ... so you sold us defective product? By this point we're livid but also tired of seeing our crappy, brand new floors that are coming apart, so we just wanted it fixed. The entire flooring had to be ripped up and replaced. Cut to several months later. Our second set of floors have been in about four months, and we noticed that there is an area of the floor that bows when you step on it. What in the ever living hell? How is it that we're finding more problems with this floor? So we had to contact McCool's yet again. Again, we had to play their game where they didn't respond for a long time until we started to involve corporate. A couple weeks later, they send someone out to fix the bowing. It turns out the contractor that McCool's originally sent to install our second set of floors did not do something they were supposed to do to reinforce the floor. It's been a few months since this second (and hopefully final?) incident with our floors. I'm hoping that we never have to deal with McCool's ever again. I get that mistakes happen during flooring projects -- that's not my primary issue with McCool's. It's the fact that, after we discovered the mistakes in our flooring, McCool's would not return our calls and voice mails to try to make the situation right without us having to go up the ladder and involve corporate, or without us having to leave multiple messages and follow up with them continually. That's incredibly bad customer service, and it's incredibly frustrating.

    Carmel McCool's is the place to buy carpet. Jason in the showroom, Darren and Nick on installation…read morewere fantastic. Pricing is straight forward, selection was great, and Jason was very knowledgeable. These installers were AMAZING. They were professional, friendly, talented, and hard working. Thank you. I highly recommend this company!

    Trinity Flooring Solutions - flooring - Updated August 2026

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