Amber - sorry for your troubles! We were so spent from getting the roof we had Vince install last year repaired by others we didn't post a review till now.
Although reading your review, I thought we did post a review already - you describe our situation to a T. Just that he snowed us into getting a roof from him, he BS'd you into getting windows.
Vince is a great salesman.... a snake oil salesman.
The certification from the roof materials company? The roofing company says the tier Vince is at is something he pays for / not any training or quality verification.
The extended warranty he pitches? It's backed by HIM, not the roof material manufacturer.
That certificate of insurance? Not worth much we realized. His 'guys' are insured, but the people that show up? There's no way to tell that they are the long time employees he said will be doing the job (and covered under the insurance) or just guys he found that morning (that IS a flaw in the system that he knew and takes advantage of). They came in an unbranded white truck. Their work was below pitiful. Fortunately no one got hurt. Otherwise, that's when we'd find out the cert of insurance doesn't cover that guy.
Things were ordered wrong and he blamed the supply house for sending the wrong things. I think he ordered wrong - he didn't actually get on roof when giving a quote. Just guessed at sizes / dimensions.
Couldn't get him back to fix things that were wrong. Wound up spending too much more to get them fixed.
Our lawyer friend said that would be cheaper than going after Vince in court. And we realized - did we want him doing repairs he didn't get right the first time? (again, a flaw in the system - the courts will give the shoddy / shady company a chance to fix their mistakes, not immediately give you monetary restitution. If he can't get it right the first time, I don't want him trying a 2nd time - not that I could get him back anyway).
To anyone else - please don't be like us and Amber. Deal with a legitimate company! read more