BUYER BEWARE!!!! Email to Dave / Trinity Auto on Sep 23, 2022, 8:55 AM:
Prior to Aug 29th I called Trinity Automotive to inquire if they work on Euro vehicles; specifically VW. They informed me that they've "worked / work on lots of them." I explained that the reason which prompted my call was because I had noticed my engine surge a week or so prior and that I'd like a full vehicle inspection and potentially attend to any Mfg recommended maintenance based on the mileage.
On 8/29/22 the following was performed:
- Vehicle inspection which included a battery test that stated "no issues found."- Rear shocks
- Spark plugs- Tune up - Transmission Svc Total amount paid $1668.11
Upon picking up my vehicle on 9/1 I noticed the engine surge immediately after starting it. I inquired about it and was told (by a young technician) that it's normal and that his vehicle does that when he starts it. I knew that was not correct. So I had Dave come and take a look; it was obvious that the engine surge problem was present.
9/2 the diagnostic report:
-Confirmed engine surging is happening intermittently. With engine running, can remove dipstick from dipstick tube and observe excessive vacuum present. With vacuum gauge inserted to dipstick tube, engine crankcase vacuum is pulling 9 inHg of vacuum. This is an indication of a failed PCV Valve, recommend replacement.
I okayed the proposal. One or two days later I was informed that the wrong part was delivered and that it would take another day or so.
Total amount paid $409.91
On or around 9/5 I picked up my vehicle. Less than 5 minutes of driving there was a high pitched squealing coming from the engine.
On or around 9/7 I picked up my vehicle. I was informed that it was a simple 2 minute fix of putting a cap back on (something or another).... I was also told that it should fix the engine surge.
It's been either 4 or 5 times where I've come to pickup my "fixed" vehicle.
9/13 the diagnostic report: - "Battery load test failed" - I was told this test was a "more in-depth" battery test than was the initial test on 8/29 which stated "no issues found."
Proposed fix was a $353 battery. I did some research and found a battery replacement estimate at VW - Brookdale for $274.
On or around 9/13 or 14th I picked up my vehicle and drove it for about 30-40 miles. I parked and shut off vehicle. About an hour later my car wouldn't start. I waited about 45 minutes.... and it started. I drove it back to Trinity to have it looked at. I was told it could have been from running (charging) too many electronics with the vehicle not self charging. Perhaps this was the case - although it's never happened to me before.
It's September 22/23rd now. It's been 25 days since I initially brought in my car.
What i told Maddi, and asked her to relay to you:
If Trinity doesn't get this resolved in an amicable way, I will shout this experience from the rooftops in Blaine and White Bear in hopes that someone else doesn't have to endure what I have. I don't care if you take it to a VW Dealership to figure out the engine surge problem. Even after being assured that Trinity has "lots of experience dealing w/ Euro / VW; It's abundantly clear that Trinity does not have the knowledge or expertise to handle this problem.
I'm done dealing w/ this circus. This has been a colossal inconvenience; the time waste, stress and anxiety is incalculable. I'll be picking up my VW Monday 9/26.
What is your proposal for an equitable solution? END OF EMAIL.
As of 9/26 I've sent 3 emails, and 1 in-person attempt to be refunded for a part which hasn't fixed the issue. No acknowledgment from Dave of any mistake, nor offer of refund. I picked up vehicle un-fixed on 9/26 w/ no fix or resolution. read more
