Angela at the Phoenixville store was very helpful in our search for a dishwasher! Only glitch, they…read morecalled the wrong number to tell it was in. Angela had written our number but it was overlooked.

Mohammad at Gerhard in Malvern was exceptional. We were buying appliances to sell a house. I had a…read moreshort window and little knowledge. Mohammad guided me in my purchase in under 30 minutes and I was on my way. Appliances look great and will be the cherry on top for our future homebuyer. Thanks for all your help, Mohammad! Kara Robinson

Don't waste your time go somewhere helpful. Was previously able to purchase thru cash sale in the…read morepast. I don't need a license or insurance to buy a piece of plastic. Other suppliers in the area have better pricing 99.9% of the time and are willing to help.

From the owner: Johnstone Supply Downingtown is a leading HVAC/R Wholesale Distributor with access to over 70,000…read morelocally stocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.

I brought a $599.00 refrigerator from K&A . I went to hook up the water line and water poured at…read morethe back of the refrigerator . Call them up for service because it had only been 1 day I was told that they do not service my area and that it was an installation error on my part . That I should call the manufacturer . They sent someone out the following day. He found the water valve was missing and the back panel was bent and dented. How do you sell something as new and dented with a missing internal part ? I asked for someone to get back to me from K&A but nothing yet.

From the owner: K & A Appliance offers a wide variety of brand-new, scratch and dent appliances from brands you…read moreknow and trust including: Maytag, Amana, Whirlpool, KitchenAid, JennAir, and many more, at significant savings. We use our own staff to deliver & install the appliances and will remove the old unit for free.

First I'm amazed they say 95% of people recommend this store. Bought windows salesman was the worst…read moremisleading and obviously not qualified. Biggest mistake the windows are aweful. I told him $$$ wasnt a concern but what he sold me is pure junk. DO NOT BUY WINDOWS HERE!!!!!!!!

DO NOT buy any furniture online from Home Depot. Bought a huge cabinet, spent a whole day putting…read moreit together, thenthen found out it was missing a side piece. Customer service is a nightmare. They want me to take it all apart, erpackage hundreds of parts, send it back to them and then have them send it to me all over again...instead of just sending me the missing piece (they said it would take 6 months to get the missing piece!)

I visit this Lowes location for most of my project needs, home shopping needs, tools and garden…read more The customer service depends on the day and staff you meet with. I purchased and got all my blinds installed here and that department was great. The garden area is hit or miss. I recently started shopping at HD as customer service is much better. I often get here to check new collections. The store is stocked well, and instore pickup works like a charm. Prices are comparable and sometimes competitive to others.

Came in looking for marker flags. Hard time locating them. Made the grave error of asking for help…read more I get snapped at. Roughly. Employee having a bad day. Or a bad employee. Either way, walked away. I'll order the marker flags from the online giant from Seattle. Bye bye Lowe's.

Important Warning About "New" Computers That Are Actually Older Models…read more I bought what Best Buy sold as a "new" iMac at the Downingtown, PA store (Store number: 1764). It turned out, however, to be an older-generation model with limited performance life, though none of that was disclosed at the time of sale. Within 11 months of normal use, the computer slowed to a crawl and froze constantly. Geek Squad told me the machine is: --Not broken --Not repairable --Not upgradeable --And not eligible for refund or exchange In other words: the hardware was simply too outdated to keep up with everyday 2025 software -- something I wish had been explained before I bought it. After looking into it, I discovered this isn't just my story. Best Buy sells millions of computers each year. Even if only a small percentage of these are older-generation machines sold as "new," the number of people affected could be very large. Based on industry estimates and Best Buy's own public sales numbers: The average shopper has about a 1 in 10 chance of purchasing an older-generation computer without being told. And about a 1 in 20 to 1 in 30 chance of ending up in the same "no remedy" loophole I'm in -- where the machine becomes unusable in under a year, but the customer is told it's "not broken," so there's nothing Best Buy can do. Multiply those odds by the millions of computers sold annually, and you're talking about tens or even hundreds of thousands of customers potentially caught in the same bind. At typical computer prices, this represents tens to hundreds of millions of dollars spent on devices that may not provide a reasonable usable life. I'm posting this so other shoppers know what questions to ask before buying: What year was this model released? How many OS versions will it support? What happens if it becomes unusable within a year? If it's labeled "not broken but not usable," what remedies exist? I wish someone had warned me earlier -- so I'm warning you. In fact, I want to mention that one of the managers, Jenn, spoke with me during the visit. Jenn's store has 1.6 stars/5 stars and 75 reviews, which should give you an idea. I want to be clear that this is only my personal impression, but the interaction felt dismissive and unhelpful to me, especially given the seriousness of the situation. Other customers may have a different experience, but this was mine.

Terrible customer service. You have many options out there for electronics - shop elsewhere…read more Purchased a laptop computer in January 2025 for my daughter. The keyboard broke in November. She took it to Best Buy in December and they turned her away saying it was "junk" and could not be repaired. Less than 1 year old Chromebook. She was at college at that time so she was not with my husband or I and unfortunately was taken advantage of and did not ask further questions. Scheduled a geek squad appointment today in Downingtown which we have paid for the service membership for years. They too refuse to repair the computer now saying the purchased warranty has since expired. I was told that ONLY REPAIRS UNDER WARRANTY ARE DONE. It was NOT expired when she first attempted to have it serviced and was turned away. NOW - we are told there is no choice but to purchase a brand new computer refusing to credit us any money for her current computer and will not honor the warranty even though this was not presented as an option while the warranty was current. We worked with store manager Mike Purcell, Geek squad agent Bagdan Pricop and store manager Jenn Setiz who wouldn't speak to me on the phone and has yet to return a message. Don't purchase here - they wouldn't even offer a discount when I said we would purchase a new computer if needed. We have purchased all our computers here for years...3 in the last 14 months. We were dismissed like our loyalty and purchase history meant nothing. Don't waste your time or money here. They simply don't care about doing the right thing. Definitely don't waste your money on extra protection because apparently it doesn't matter

First, I chatted with a person online to make an appointment convenient to my schedule. The day…read morebefore they narrowed the 4 hour arrival time to 1.5 hours. The technician called during the 1.5 hours saying he would be at our house in 10 minutes and he was. Prior to entering the house, he put on shoe booties. Daniel Hayward was professional, knowledgeable and showed me the issue with my five year old LG washer. He fixed the issue promptly and I threw in towels to make sure the very loud noise during the spin cycle no longer occurred. While he was here, I mentioned an issue with our 18 year old GE refrigerator. He explained that since he was already here, rather than charging me $99 service charge, it would only be $79. Once more he showed me the issue and promptly completed the repair. I was very pleased and would recommend him to others.

This is truly the gang that can't shoot straight. The kind repairman sent here to fix a…read morerefrigerator misdiagnosed the issue. Okay. I can forgive that since they really tried. But the issue was a fan part. The head office sent the part to the wrong address. The repairmen have now been here a total of 4 times. But the office keeps sending the part to a wrong location. Lately being deliver to Aston PA the part is now on its way to Kentucky. What a bunch of buffoons. They guys are coming back Monday, but the part will be somewhere else. Spent nearly $500 yet we have been without a refrigerator for nearly a month while these clowns try to figure it out.

Gerhard's did a great job, on many levels…read more 1. Ordering was easy. I combined browsing their web-site with talking to a customer representative, and found an appliance that suited me and fit my budget. I have purchased previously, and was happy to realize my name, # and delivery address were on file. Even better, I thought I recognized the voice on the phone and confirmed it was indeed BRIANNA (sp?), who had been helpful in the past and was again. I believe it says something good about a company, when even the phone service people stay on for several years. Bonus, Brianna input the price at the New YEAR's sales level which was 35% less than what was showing on the Web-site. 2. The delivery was coordinated. I was given a 4-hour window, sent a reminder, and updated with a 30-minte and 10-minute arrival time. 3. The Delivery men were strong, professional and courteous. They carried the stove to the 3rd floor and installed and tested it. Overall a very good experience.

LG Washers are GARBAGE! 16 months old and lid hinge broke…read moreoff. Even with extended warranty they refused to fix it. I guess LG means LOTS of GLUE that holds this LOW QUALITY washer together. Save your monies DO NOT BUY LG PRODUCTS!!

Highly recommend! Great service and extremely responsive. My family has been using him for years…read more He recently fixed my Bosch dishwasher & did a great job. Old school guy and very honest.

Joe has been extremely helpful with our Refrigerator. Calls were returned as soon as he could. Joe…read morewas able to help with issues until he was able to come out and repair the refrigerator system and we set up an appointment for the next morning. The unfortunate thing to this refrigerator was that it just happened to stop putting out cool air and with the age Joe mentioned that it would be best to replace the unit. Thank you Joe for your help.

Joe Torrie used to be very responsive and a good resource for reliable and reasonable repair…read moreservice. Last two times trying to enlist his help he was unresponsive to voice mails, emails, texts.. No messages on the business # if in fact he was off on certain days etc. Same with Joe Torrie Junior. Sad and frustrating.