I have had multiple frustrating experiences with Tribeca Pediatrics regarding the rescheduling of my daughter's well-child visits. On two occasions, they changed the appointment dates without confirming with me and assigned her to different providers. When I called to inquire about these changes, I was gaslighted, as I was told that my daughter's appointment had never been rescheduled, implying that I must be mistaken (As though I don't know my child's PCP's name). This was not the case; as a working parent, I make accommodations in my schedule and plan far in advance. Although I did not take a screenshot of the first appointment (because I didn't think I had to), I did capture one for the second. When I finally reached a supervisor after the second incident, she claimed there was no record of the appointment being rescheduled either. However, when I mentioned having a screenshot of the original appointment, her response changed. She stated that even though I saw a different date and provider in the portal, my daughter was indeed going to see her primary care provider and that the new provider was just a "placeholder", a placeholder for what? Not sure.
I understand that changes can occur and that doctors might fall ill or encounter emergencies. However, it is unacceptable for parents to be gaslighted by being told that their appointments haven't changed. Why not notify the parent of any rescheduling and coordinate a new appointment directly with them instead of lying to them? Clearly, the supervisors guidance to their telephone agents is to lie to patients, as they do the same as well. Very frustrating and insulting.
Additionally, this morning at 8:30 AM, I reached out to the clinic to request a conversation with a doctor. While I appreciate the role of nurses, some questions can only be adequately addressed by a physician. Now, nearly eight hours later, at almost 4:30PM, I have yet to hear anything back. It is also concerning that I can never speak to a supervisor or express my concerns without it leading to further issues, they seem to gatekeep the supervisor, which just doesn't make sense- they refuse to provide a name or contact information. Today, after insisting, I was given the first name of a man and told that he was the only supervisor , then who is the woman I spoke to last month?! This is a pediatric office, this is not a retail store, you are providing healthcare, the gross lack of transparency is concerning. This clinic has been disappointing, and their treatment of parents is unacceptable. While a nurse is always available to answer questions, a simple yes/no decision-tree approach is not always suitable for addressing healthcare concerns. I strongly advise parents that have experienced similar situations to leave reviews so that they may improve their communication and approach to patient care, the 4.6 rating is dubious at best. read more
