After a recent experience at Dear Tooth Fairy, I would give this business zero stars if I could…read more Our family of four were patients for over 7 years and tolerated the unkind staff and booking difficulties over the years, but our last visit was the most disturbing experience I have ever had with a doctor or office and I would advise against anyone using their dental or orthodontics services, especially for children.
My 7 year old child had an orthodontist visit with the orthodontist, Dr. Song, (who is completely ill-equipped to deal with children), to be fitted for his Invisalign. He did not have the correct size mouthpiece for my 7 year old child; they did not have the room set up for a child, but rather an adult, and instead of explaining what he would be doing before starting the procedure, he waited until after my son was inconsolable.
The fitting was not completed during this visit. When I voiced my concern with the way the appointment was handled, along with disappointment at the inability for the staff to reschedule in a timely manner (our next appointment was scheduled for 6 weeks later, after already waiting weeks on the Invisalign molds) he was unable to provide answers and suggested that finding a new orthodontist was the best option.
Keep in mind, Dear Tooth Fairy claims to work well with children with anxiety and take a "gentle" approach. Absolutely nothing about his approach was gentle; the television set was even set to a home building show for an adult, not a child. Dr. Song didn't know where any equipment was and didn't know how to change the channel. They spent 15 minutes trying to get the channel changed, after 10 minutes of trying to find the correct size mouth piece but then told me they didn't have time to complete the appointment.
When we reached out to speak to Dr. Kim who has known my family, as mentioned, for 7 years, she refused to speak to us over the phone, and STILL has yet to. She unequivocally supported her other practitioner and offered a refund for all services with Dr. Song. Receiving that refund took weeks, even though it was a DIRECT payment to Dear Tooth Fairy; we are still awaiting the refund on our insurance portion. Bottom line, Dr. Kim has no backbone to speak with parents and no concern for human decency or respect, let alone speciality care for children. This is only magnified by the people she hires to work at the facility.
Rosemary, who is expected to work the front desk, assist with x-rays, and procedures in the dental rooms is the most unkind person I have ever met in my life. She is rude over the phone and in person, and is not kind to children. Just one recent example, we arrived for an appointment at the end of October '25 that was scheduled for 2:00pm. We arrived at 1:50pm, as requested in all paperwork you receive prior to your appointment to arrive 10 minutes prior to your scheduled appointment time. At arrival, Rosemary was eating lunch at the desk, she did not say hello, but said "you need to come back at 2:00pm, I'm still on my lunch." I asked if we could wait inside since it was a particularly cold day and she said "no, come back at 2:00pm." Dr. Song arrived at 2:10pm back from his lunch break for our 2:00 p.m. scheduled appointment - ten minutes late.
The lack of professionalism, care for patients - who are children, and overall nature of both the facility and the people that work there should be enough to close this place down for good.
Please take this horrendous experience as a warning and find yourself a dentist anywhere else. Also note that Dr. Min Jin Kim and Dr. Richard Song offer their services at other facilities as well, so be sure to check that they are not your dentist at another location.
