Dishonest. We were charged DOUBLE $12 ride for literally less than 10 min ride- THE OTHER TAXi service (Capital) charged us 1/2 that for the same ride back to hotel- traffic about the same. You are at the mercy of the driver they know you have reservations-- our driver showed fairly prompt- but then lied that she arrived sooner and stated she was behind an unloading car, we'd already been outside and saw no taxi, the evening air made us step back in. The meter didnt seem to move the entire time... my husband tipped on top of her own "tipping method" (theft). Do not use them; or dont tell them you are fm too far out of town-- rip you right off. read more

ZERO STARS. They were incredibly unreliable and not helpful at all on the phone. I DO NOT RECOMMEND THEM if you are visiting or traveling in Williamsburg. read more

Triangle Taxi - Airport Shuttles Near Me - Williamsburg, Virginia

First, I should say I wanted to pick 5 stars because my experiences with Traingle have always been great (more details below), but I am always worried that I just really lucked out with some company and don't want to oversell them to other customers. But overall -- Triangle Taxi has been nothing but prompt, courteous and honest with me and I have happily recommended them to others. I have used them for super short trips (my house is less than a 5-min ride from the train station, but that's a formidable distance when you have suitcases and the drivers -- including the company owner, Ali, one time -- have NEVER complained); for emergency pick ups in a pouring rain from Target back to downtown WBG; and on several to/from Newport News airport runs. Each time the service has been just perfect (including good, not insane, driving). They charge the going rates (the airport trips are flat fee of $40 each way), are on time, and I think (though I never used that option) allow you to pay by credit card too. This is all I personally expect from a taxi cab company and Triangle has delivered consistently. read more

Mind you, this review is based on one of my recent experiences. I have pretty normal experiences with this company in the past, but here's what happened to me today. First off, I called to get a ride to the Williamsburg Shopping Center. The driver showed up about 5 minutes later than they told me he would. No big deal, I have realistic expectations. Anyway, I get in the cab, and tell him my destination. The driver had no clue what I was talking about. It was pretty sad; the drivers you hire should know the area. Eventually, he figured out what I was talking about, but still, at every intersection he was asking me which way to turn. Then at one point he says, "Oh, I know where we are. Yeah, I almost got a DUI over here last night," and then proceeded to brag about how drunk he was driving the night before... a very consummate professional. Then, to top it all off, we get to the destination, and he realizes there that I can't pay with a credit card. That's very poor form. I'm going with two stars, because I've had pretty average experiences with this company in the past. But today was TERRIBLE. read more

We took the taxi to and from Busch Gardens and it was great. Car was clean and prompt. Unfortunately we weren't able to use them again as the phone went directly to voicemail and the box was full. They are the only cab company. Lyft and Uber were not running leaving us to have to walk everywhere after bus hours. Hope they are able to operate soon. read more

I had to give it a star in order to write this review, crappy service, never want to come and pick up anyone unless they are going to the airport, if that's the case stop advertising that you pick up here in Williamsburg and just call yourselves a airport shuttle service, wouldn't even pick up my guest who needed to do to the train station and then told me they couldn't come and get me till 12:30 and I came out at 12:25 and the driver claimed he came at 12:10 then he says I'll get you when I can. What kind of answer is that. Horrible read more

I always ride with Triangle Taxi but the lady during the AM is unreliable and a liar! I have called her numerous times on her shift and she always says her wait time is over an hour! Any time during the afternoon the Guy Taxi driver is reliable and fast! He's a really nice person. But other than that the lady makes it two stars! Smh lady can't even keep her lies straight. read more

I called for Triangle Taxi today. I have an ankle injury and I use a scooter to elevate my leg. So this means I can only use 1 leg while the other one is injured. The driver came and I informed him that I needed to have the scooter placed in the trunk. I'm waiting for him to assist me like I've had all other taxi and Uber drivers gladly and graciously do. He remained in the car, popped the truck and still hasn't moved. At this point, I'm frustrated because I can't balance myself to be able to place the scooter in the trunk alone. Asked if he was going to assist. No movement I told him I'm cancelling the cab and calling the company. I do not recommend this company as long as this driver is allowed to remain without a customer service training. Glad Uber is an option as I'm done with Triangle Taxi. Kevin is SUPERB but this was not Kevin. The female dispatcher is always helpful. Driver today? Unacceptable!!!!!!! read more

called for a ride from the bus station to a hotel. the female that answered the phone (with plenty of attitude) tells me it's going to be at least 30 minutes before i get picked up. hung up and hit the uber app on my phone.....4 minutes later my uber ride was there. the uber ride was $4.00 cheaper than it would have been with triangle. skip this company and go uber read more

Excellent service. I don't take taxis often, but of the three Williamsburg area taxi services I called on a recent rainy night this was the only one that responded in a timely manner. I called company #1 three hours prior and he said "wait until you arrive and call" (I was on the train). Fair enough, but when I did arrive and called 3 times he never answered. Company #2 had a cab at the station but said he was waiting for someone else already...(understandable), so I called the main number to schedule and was told it would be 45 minutes. Ouch! Then I called Triangle who already had two cars pass through the station for pickups. I figured they're out of cars and it would be a while...nope, they had a guy arrive almost immediately. He politely asked if I minded sharing the cab with another passenger who also just called. No issue for me....so he passed back through and grabbed the other rider. In the end, the driver was friendly, had a great attitude, and didn't waste anyone's time. Triangle will get my call first from here on out. read more

Called and taxi was late. Not happy with service. Driver drove crazy fast to compensate.scary ride!!!!

Always on time,, they have very nice cars and clean . Recommend them to use if you are in williamsburg area.

Absolutely the worst taxi service I've ever dealt with. The taxi driver became very irate when I elected to carry my own bags to the vehicle trunk. He slammed down the trunk lid and told me to get another taxi. Couple that with a surly attitude as well. In Williamsburg, Virginia, deal with another taxi company - there are others.... Fred read more

Showed up within 15minutes of calling to the airport, but the cab reeked of cigarette smoke! The driver was very nice, but the cigarette smoke lingered on my clothes for a couple days. read more

HORRIBLE SERVICE!! I requested a ride and was told it would be a 30 minute wait. TWO HOURS LATER still no cab. I called their main number and the person was very rude saying, "Well we have been busy, I will send someone out there in about 15 minutes." To which, I asked, If there was some sort of discount for the major inconvenience...He said "no, you pay in full, its not my fault you have to wait because we are busy." Um, excuse me, but when I am told that the cab would be here in 30 minutes and it is not, without even a courtesy call, and I was given a RUDE ATTITUDE, then I expect some sort of compensation and human decency!! Needless to say, I will NEVER use or recommend Triangle Taxi again!! read more

One of their drivers ran a stop sign in front of me and almost caused a major accident. I pulled up next to him to provide a description to the dispatch. A guy wearing a William and Mary sweatshirt was talking smack through the window. As I drove off, he began blowing his horn and throwing his hands up in the air like a high school kid wanting to fight. Real professionals here. I don't recommend this taxi service unless you have really good health insurance and want to test it. read more

Love this taxi service. There always nice when you call and on time when you need them. Better then the other companies!

Wait no matter when always at least of 20 min & up an hour. Called this morning at 8:25 am(10/09/2017)for a cab to the Williamsburg,VA train station. Was told about 20 minutes. 30 minutes later no cab. 2nd call man answers,state cab enroute. No cab 10 minutes later. Called again, woman answers and says she's only one there. States thought we didn't want cab and by now(ab 9 AM no cab available to get us to the train on time before it leaves at 9:24 am. HORRIBLE SERVICE, will NEVER USE AGAIN! read more

Great service, driver was very knowledgeable and also very helpful. I had never been to Williamsburg before, the driver steered me to all the local restaurants and attractions recommend them highly. Prompt service and very friendly read more

Called for a taxi to take me from the train station to Colonial Williamsburg. Was told the wait would be 30-45 minutes despite there being 2 taxis sitting in the train station parking lot. Called one of the other cab companies in town and waited less than 5 minutes for a taxi. read more

Gotta love when you get in a cab and they refuse to drive you home because you're giving them directions to the place that you're going. God forbid you give them directions. They hate directions. That's a power move. UBER from here on out. read more