We called Colonial Capital Cab midweek to make reservations for Sunday morning early. They called…read moreback on Saturday to confirm and arrived on time at the hotel on Sunday. Our driver Abdullah was great and helped with our luggage. Will use again next time in Williamsburg.

DID NOT SHOW UP! After calling the day before and receiving confirmation for a 5am pickup from our…read moreb&b to get to the Richmond airport - no one showed up. We called and texted (thats how confirmation was provided) but no response. With no Ubers, we had to frantically call other taxi companies at 5:15 to try to get to the airport on time. One hour after they were supposed to pick us up, still no word. If you actually need to get somewhere by a certain time, do not use this company.

Needed to make cab arrangements to get to RIC. This was back in October, and I am still waiting…read morefor a return call.

ZERO STARS. Unreliable and unavailable when I came to visit here defaulting to an answering…read moremachine and no return call. I DO NOT RECOMMEND.

ZERO STARS. Unreliable and unhelpful in the area I was visiting when I needed their…read moretransportation. I DO NOT RECOMMEND.

The driver crooked me, and when I emailed the company they ignored my email…read more Three days ago, I needed an early AM cab from Woodlands Hotel to Amtrak: 4:45 AM to be exact. The dispatcher said it would be $10, which was not too bad for a mile's journey. When I got in the car, this is how it played out: 1. Driver asks: "What time is your train?" 5:42 AM. Oh, and by the way, the dispatcher told me $10. 2. "This cab's on the meter. It may be a LOT, LOT more because the road is closed." (Translated: Ah! Now that I know we have almost an hour to make the train, I'll take this ignoramus woman senior citizen for a ride.) It's only less than a mile. "Yes, but with the road closed, we have to go all the way out of our way." Well, I took the WATA public transportation bus and it only took five minutes. "Umm... well... yes..." (Goes the right way, no detours. I mentally decided not to tip him,of course.) 3. Arrive at Amtrak. No one there, station closed, woman alone with this loser, old expression: "A thief is a murderer." Meter reads $7.25. Nice. Well, that's nice, I exclaim. He pushes it up to $8.75. It said $7.25. "Well, the mileage on the right is added to the total on the left." I hand him $10. "Thank you very much." May I have my change? "Yes, yes." Hands me a dollar, keeps 25 cents out of the $8.75. Which is $1.50 more than the original $7.25. I decided not to bicker, got out, grabbed my stuff and waited until I got home (miles away) to report it. There are many crooks. He was one. But if the company had profusely apologized, said they'd deal with him? Guess what? Not so much as an email back.

Dishonest. We were charged DOUBLE $12 ride for literally less than 10 min ride- THE OTHER TAXi…read moreservice (Capital) charged us 1/2 that for the same ride back to hotel- traffic about the same. You are at the mercy of the driver they know you have reservations-- our driver showed fairly prompt- but then lied that she arrived sooner and stated she was behind an unloading car, we'd already been outside and saw no taxi, the evening air made us step back in. The meter didnt seem to move the entire time... my husband tipped on top of her own "tipping method" (theft). Do not use them; or dont tell them you are fm too far out of town-- rip you right off.

ZERO STARS. They were incredibly unreliable and not helpful at all on the phone. I DO NOT…read moreRECOMMEND THEM if you are visiting or traveling in Williamsburg.

I gave this disgraceful company one star because there is no "negative" option…read more The cab was filthy and when I called the company to inquire why the driver was not wearing a mask (covid-19 pandemic) the owner cussed me out and told me to take my business elsewhere.

I'm only giving one star because there's not a "negative" option…read more I didn't even ride in one of their taxis, but considering my experience, I'm glad I didn't, because I sure wouldn't have felt safe! I was leaving work to go home for lunch like I do every day. While pulling out onto the main road (Mooretown Rd.) I saw that the first traffic light was red, but was about to turn green. Since there were 4-5 cars in the right lane, and no one in the left, I accelerated and turned on my turn signal to get over. I looked in my mirror and this car was FLYING. The speed limit on this road is 45, having just gone up from a 35 mph section. I sped up so I wouldn't be stuck behind the stopped vehicles. By the time I felt I could safely change lanes, I did so and looked down only to see I was doing almost 60 mph and the cab was still gaining on me. Once I made it through the intersection, I looked in my rearview and couldn't even see the cab's headlights (still at about 60 mph). I tapped my brakes to slow down and the driver slammed on their brakes then changed lanes. I slowed down further to get the cab's information only to see it was a very young woman driving the cab. Upon calling the number, I got a busy signal several times. Once I saw her again, she was on the phone, and refused to make eye contact with me each time. Once I was home, I was finally able to get through and asked if I was speaking to a dispatcher or a driver. I was informed it was the driver I was speaking to. I asked if she was in an office or in a car. Her response was, "Why? Are you calling to complain, because you cut me off?" I answered back, "No, I'm calling because you were doing over 60 mph in a 45 mph zone and tailgating me at that speed." I never got another response, she just hung up on me. Upon reading the one other review here on yelp.com, it appears as though they apparently make specific appointments for pickups and ask people to call back when they may have a fare in the cab. Apparently, they don't want to scare their fare by writing while driving. Either way, if these are the driving habits they maintain while en route to pick up a potential fare, I'll pass. I have children getting ready to start driving. I don't want them to have to be on the road with idiots like this.

Shawn is fantastic. She's been our driver several times. Always professional, kind, amazingly…read moretireless, polite, and great care toward us. She navigates traffic and long trips that would be exhausting for me, effortlessly, very alert and driving flawlessly. Whenever I don't want to handle long drives or need medical care for something, she's the one we always contact and know we can count on. Take a bow!

From the first communication with Deb to the online reservation to the auto reminders and direct…read morecommunication from dispatch and Shawn, the driver--this was an excellent experience and very good value. Shawn was early, very professional, drove safely, and asked about needs. She was excellent and I would highly recommend this service!

Steve and his daughter, Stevie, provided timely and friendly service to and from the Richmond…read moreairport to Williamsburg. I appreciated the prompt and thorough communication!

Steve, the owner, was ready to pick us up ten minutes early from Williamsburg and take us to the…read moreNewport News airport. The van was clean, smelled good (no cigarette odor, yay), and the charge was what was quoted. A really good experience. We'd recommend them.