TL;DR As a young company, I believe Bart Outside Solutions has a lot of areas to work on such as…read morehandling customer concerns in a professional manner, being transparent from beginning to end, and providing reliable communication and scheduling. The lead contractor seemed friendly and trustworthy at first, but over time I realized that his actions did not match his words. I ended up using Bart Outside Solutions again for a roof replacement in the Spring of 2021. He offered a very low price (red flag) but assured me he had the expertise to get the job done. It was my mistake to have trusted him and take his word for it. I didn't even consider getting quotes from other companies because I had confidence in their workmanship at the time. Less than 3 months after the roof was replaced, the roof above my utility room started leaking during a thunderstorm and the room started flooding (pictured). I reached out to the company immediately and they offered to stop by the following morning to patch the roof. Sure enough, they were at the house around 7 am and on my roof to patch it up. It appeared that the pipe above the utility room was the source of the leak. I left for work in the middle of their job but when I got home, I found that they simply put tape around the pipe (pictured). I was in disbelief that that would be considered a "patch" by someone who considers himself a professional. Needless to say, I was not satisfied. I decided to let the experts inform me about the condition of the roof. The following week, I had 3 roofing companies come out to assess the roof and the patch and all 3 independently came to the same conclusion: the roof was not replaced properly and needed a 2nd full roof replacement. One of the major flaws was the fact that the company improperly reused old insulation boards from the previous roof to attach to a different roofing material (pictured). These insulation boards sit on top of the plywood that was also supposed to be replaced, if damaged. However, the insulation boards were never removed to even assess the condition of the plywood. As a result, the new roofing material did not adhere to the board properly, leaving multiple gaps in between the sheets (pictured). The roofing material was also poorly installed around all the roof structures with scraps protruding out (pictured). There are still soft spots on the roof, which is a clear indication that damaged plywood still remains. I am now left with a 3 month old roof that is in worse condition than the 10+ year old previous roof. The worst part of the whole situation is not even the roof -- it's the way the lead contractor handled the situation when confronted with the issues. His first response was to immediately retaliate and argue that I paid a low price for the roof replacement therefore I should not be expecting the same standard as a regular roof. He added that my warranty would be activated and offered to stop by on his own time to patch the roof "in a proper way", to which I declined. I don't know anyone who would trust a contractor again after they placed tape on a damaged roof and called it a patch. Later the company used excuses such as an unrelated personal matter to justify why they were initially upset and made accusations of me. And lastly after the suggestion of a possible reimbursement was brought up, they quickly pointed out a technicality on their part where they titled the contract "roof repair" instead of "roof replacement" even though every written and verbal correspondence with the company over the course of 9 months (pictured) used the words "roof replacement" and the contract itself contained language pertaining to roof replacements, such as "replace flashing, replace damaged plywood, replace shingle roof". I'm not sure how the technicality of the words is even a justification for the poor workmanship. They also later denied there was ever a warranty on the job, although verbally the lead contractor would say multiple times in conversation that there was a "10 year warranty" for all his jobs, not to mention the email they sent just 36 hours prior stating that the warranty was in effect. Apparently there is only a warranty when it's convenient for the business. Sadly, it seems like this was their last ditch effort to once again divert the blame and make excuses instead of handling the situation appropriately. At this point, I am no longer in communication with the company because I realize now that I am not dealing with a professional. I would respect the company more if they took ownership of the faulty roof and admitted to taking on a job they had very little experience with. My hope is that they would grow from this experience and learn to communicate with clients professionally, especially when valid issues about their work are brought up. It takes courage for a business to own up to a mistake. It's much easier to deny it or make excuses for it.

Recently had a fence built by this company. The team did an excellent job and the fence was built…read moreahead of schedule. The team lead Greg is exceptional! He has excellent customer service skills and is always helpful. I even had an issue with a home depot purchase related to the project and he offered his assistance. The corporate office also communicates really well and kept me informed at every step of the project. I highly recommend this company!

I ordered a face cord of firewood and received it right on schedule. Communication and customer…read moreservice are fantastic and I will definitely be ordering from them again. Great mix of oak,hickory, cherry all very well seasoned.

The owner agreed to plow our driveway on a particular day, but did not show or call that day. The…read morenext day, he contacted us and tried to double the price. Since we were just looking for someone to fill in for our usual snow plow service while the owner was out of town, we told him we were no longer interested. He replied with a nasty "good lucking finding someone else". Unreliable and nasty.

Great company to deal with, Affordable pricing and great…read moreservice Restoration In the basement When we found Mold I stopped at work and I called Superior damage restoration that specialize in mold remediation, They conduct air quality test analyze the results and start with the Remediation I was so happy with the performance I hired them to do the restoration as well, Will definitely use them in the future,

Scheduled an appointment for an in-person consultation for a structural modification involving a…read moregarage wall reconstruction on a new home purchase. The scheduler took down all the details and booked the appointment for four business days later. The next day she phoned back to inquire whether the wall is a load-bearing wall (not something that the average homeowner would know). Further on the scheduled appointment day, within the appointment window their technician pro called and indicated we could do a 'virtual' appointment. I was outdone. When I objected and expressed that the scheduler let me know that the company rep would be 'ARRIVING' between 12- 1pm - not calling for a virtual appointment, he said he would reach out ' and see if someone else was available to assist me" that day. A few minutes later, I received not a call but instead an email inviting me to take their next available schedule date 3 or 4 days later. This hinted me to what their service and fulfillment of work would be like. VERY NEGATIVE Experience! I would NOT recommend this business.

I love this company, they are prompt, they were very detailed oriented, and very knowledgeable. I…read morereceived laminate flooring it was great quality. The price was very reasonable. Their service is wonderful and they are so friendly. They can get the job done in a timely manner. I would highly recommend them.

We hired BierStone LLC for a small repair work at our rental property…read more Marno appeared like an honest guy and completed 90% of the work. Because we needed to schedule additional time with our tenants to make sure that someone was at home, we delayed the last part of the job. I paid Marno and asked whether he would finish the job later. After the holiday break in December, I reminded Marno and he acted like he couldn't remember. I emailed, messaged, and called him, but the 'honest' guy disappeared and never responded. I contacted the BBB, and even they could not get a response from him. Please do not hire this guy. If it was worth the money, I would hire a lawyer and drag him to small claims court. Stay away. Better Business Bureau: This message is in regard to your complaint submitted on 1/14/2019 against Bierstone LLC. Your complaint was assigned ID XXXXX. We have written to the firm referenced above on two previous occasions. Since we have not received a reply to our requests for a response, a final notice will be sent to the company today. Perhaps the firm has already contacted you. If so, please advise us of the situation immediately. If you do not hear back from us, it means that our attempts at conciliation have been exhausted and you may wish to contact an attorney or your local or state office of consumer affairs to pursue the matter further. Please know that we are, unfortunately, not able to compel a firm to answer and resolve complaints. Since this firm is not a BBB Accredited Business, it is not obligated to respond and resolve consumer complaints with us. In those few instances where our requests have been ignored, the information is made a part of the firm's file at the BBB. In many cases this will result in the issue of an adverse BBB Business Review on the firm. Please feel free to contact us with any further questions.

Dominic's Paving gave us a beautiful new driveway, and it was under difficult circumstances. We…read morehad house renovations with unexpected delays/complications. Dominic had to wait many months to start the driveway project - he couldn't have been more accomodating and patient. (I hope he didn't lose any business over our project!). When we were finally able to get to the driveway Dominic and his crew worked fast, efficiently, and they were careful not to disturb the adjacent lawn, trees and plantings. Also, Dominic is excellent with communication, laying out options, and explaining each step and why it is needed. I highly recommend Domnic's Paving!

Dominic and his team are prompt, courteous, knowledgeable, and professional. They give great…read moreadvice and tell you about the process ahead of time. Absolutely fantastic experience.

Hugo Sr and Jr did a great job. Very helpful and informative during the initial design and order…read moreprocess to do METALLIC EPOXY FLOORING in our family room. Were prompt to respond and get every step of the job done very quickly. Returned to fill in a couple of areas upon request. Overall a trustworthy company at a fair price!

We hired this company to polish an entire concrete floor. They did not do such a great job and then…read morerefused to come back to fix their errors, claiming that was all that could be done and it was as good as it could get. Eventually a different company, Rose's Restoration, was hired and they did a great job and made it look new. Do not recommend working with them.

This is a wonderful company! They did a great job cleaning my gutters (which have gutter guards on…read moretop) and also a terrific job cleaning my (really dirty) covered porches and furniture. The porches were cleaned to perfection and there was zero damage to the paint/wood. The guys were really nice and friendly too, and they charged half of what another (bigger) company was quoting me. I highly recommend!

The service and communication was a great experience. They told me they would come at a certain…read moretime and they did. My gutters are clean and the exterior of my house looks new like. Very affordable and I will definitely use them again.

A good value having the driveway done with middling. The only issue was with thier trailer not…read moreallowing them to bring thier roller but they used thier pick up to compact and seems to work well.

After calling several other firms and receiving no responses after days, I called Matt , he…read moreanswered and said he would be by later in the day, which he was. He gave me a verbal estimate on the spot, and offered to do the job the next day. I chose to have the job done with a squeegee as my 23 yo, 250 ft driveway was experiencing some surface cracking. I had a pleasant with him for most of the time while he did the job and got to know him a bit. A good Christian man. I would highly recommend him to you. The driveway now looks as if it had just been put down.