TL;DR As a young company, I believe Bart Outside Solutions has a lot of areas to work on such as handling customer concerns in a professional manner, being transparent from beginning to end, and providing reliable communication and scheduling. The lead contractor seemed friendly and trustworthy at first, but over time I realized that his actions did not match his words. I ended up using Bart Outside Solutions again for a roof replacement in the Spring of 2021. He offered a very low price (red flag) but assured me he had the expertise to get the job done. It was my mistake to have trusted him and take his word for it. I didn't even consider getting quotes from other companies because I had confidence in their workmanship at the time. Less than 3 months after the roof was replaced, the roof above my utility room started leaking during a thunderstorm and the room started flooding (pictured). I reached out to the company immediately and they offered to stop by the following morning to patch the roof. Sure enough, they were at the house around 7 am and on my roof to patch it up. It appeared that the pipe above the utility room was the source of the leak. I left for work in the middle of their job but when I got home, I found that they simply put tape around the pipe (pictured). I was in disbelief that that would be considered a "patch" by someone who considers himself a professional. Needless to say, I was not satisfied. I decided to let the experts inform me about the condition of the roof. The following week, I had 3 roofing companies come out to assess the roof and the patch and all 3 independently came to the same conclusion: the roof was not replaced properly and needed a 2nd full roof replacement. One of the major flaws was the fact that the company improperly reused old insulation boards from the previous roof to attach to a different roofing material (pictured). These insulation boards sit on top of the plywood that was also supposed to be replaced, if damaged. However, the insulation boards were never removed to even assess the condition of the plywood. As a result, the new roofing material did not adhere to the board properly, leaving multiple gaps in between the sheets (pictured). The roofing material was also poorly installed around all the roof structures with scraps protruding out (pictured). There are still soft spots on the roof, which is a clear indication that damaged plywood still remains. I am now left with a 3 month old roof that is in worse condition than the 10+ year old previous roof. The worst part of the whole situation is not even the roof -- it's the way the lead contractor handled the situation when confronted with the issues. His first response was to immediately retaliate and argue that I paid a low price for the roof replacement therefore I should not be expecting the same standard as a regular roof. He added that my warranty would be activated and offered to stop by on his own time to patch the roof "in a proper way", to which I declined. I don't know anyone who would trust a contractor again after they placed tape on a damaged roof and called it a patch. Later the company used excuses such as an unrelated personal matter to justify why they were initially upset and made accusations of me. And lastly after the suggestion of a possible reimbursement was brought up, they quickly pointed out a technicality on their part where they titled the contract "roof repair" instead of "roof replacement" even though every written and verbal correspondence with the company over the course of 9 months (pictured) used the words "roof replacement" and the contract itself contained language pertaining to roof replacements, such as "replace flashing, replace damaged plywood, replace shingle roof". I'm not sure how the technicality of the words is even a justification for the poor workmanship. They also later denied there was ever a warranty on the job, although verbally the lead contractor would say multiple times in conversation that there was a "10 year warranty" for all his jobs, not to mention the email they sent just 36 hours prior stating that the warranty was in effect. Apparently there is only a warranty when it's convenient for the business. Sadly, it seems like this was their last ditch effort to once again divert the blame and make excuses instead of handling the situation appropriately. At this point, I am no longer in communication with the company because I realize now that I am not dealing with a professional. I would respect the company more if they took ownership of the faulty roof and admitted to taking on a job they had very little experience with. My hope is that they would grow from this experience and learn to communicate with clients professionally, especially when valid issues about their work are brought up. It takes courage for a business to own up to a mistake. It's much easier to deny it or make excuses for it. read more

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Recently had a fence built by this company. The team did an excellent job and the fence was built ahead of schedule. The team lead Greg is exceptional! He has excellent customer service skills and is always helpful. I even had an issue with a home depot purchase related to the project and he offered his assistance. The corporate office also communicates really well and kept me informed at every step of the project. I highly recommend this company! read more

I didnt end up hiring them but this review mainly for the bad scheduling. I was given an appointment and didn't show up for the appointment while kept waiting and sent a message but didn't respond till days after. Disappointed. read more

Bart Outside Solutions definitely deserves 5 stars. I would give them 6 stars if possible! Leticia and Greg were very responsive as soon as I posted our project to fix the brick walkway and patio. Greg came out to give us a very affordable quote that was half what 4 other masonry companies were quoting and the work was very high quality. He started on Monday and finished on Friday, you can tell he took his time and pays very close attention to detail. You can see for yourself in the before and after photos I've included of our walkway. The company went above and beyond - Greg even came out on a Saturday to ensure that he finished off his work and even came out again the following Sunday morning to pressure wash some sand/mortar that flowed down the neighbors driveway! I couldn't be happier with the work that was done - thank you Greg & team for your great work and communication. I'll definitely be using their services again and would recommend their company to anyone who is looking into masonry services. read more

Bart Outside Solutions - Before repairs - Fences & Gates Near Me - Silver Spring, Maryland

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We had a great experience working with them from start to finish. Quick, easy quote and very reasonably priced services to wash and seal our newly installed fence. They were great about communication, came out quickly to do the work, and they did a great job. I also really appreciated that their team arrived in masks and was very considerate of safety. Would definitely work with them again! read more

hey these guys are very responsive! we agreed on pricing and we're getting the job done this afternoon.. so far a great experience!

These guys did a great job! I really liked working with them. Gregory and his team arrived on time and got straight to work. After couple hours I was shocked with the results! Everything they promised they delivered! Well done people! read more

Bart Outside Solutions was STELLAR!!! They replaced our cruddy, rusted old outside railing by the basement stairs with a beautiful vinyl railing. Their price was great, they were super responsive, offered a nice selection of style choices, and installed very quickly. I would absolutely use them again!!! read more

Gregory and his crew did a wonderful job on our patio. From the communication with Leticia and the attention to detail all the way. Very reasonably priced also. They worked very hard for three straight days, taking the time to check and recheck each measurement as they placed the pavers and the bench. We are enjoying our patio, and highly recommend them. read more

They were over the top! Great price and very good quality on their job! The employees were super friendly and helpful! The office manager was very responsive and answered all our questions! Thank you guys! read more

We needed a chipped concrete step replaced and BART gave us a god price and a guarantee that we wouldn't have to pay until we were satisfied. They came immediately and poured the step but while they were waiting the temps dropped and the step didn't set correctly (honest mistake/unfortunate situation). After some back and forth BART made good on their promise and came out and broke up the warped first step and poured a beautiful replacement step. They are always polite even when dealing with unfortunate situations. It's nice to have a contractor who stands by their quality promise. Thanks BART. read more

They did an OK job for my driveway, but destroyed my front yard bushes. I think there should be a better way to do it, now I have to hire someone to remove all bushes and re-do the front yard. Even worse, their work left a lot of concrete stain on my garage door, which cannot be removed easily. Greg promised to remove the stain but NEVER got back to me and NEVER replied my message after receiving the remaining balance. Very disappointed. read more

I called them for an estimate to do my fence and concrete/landscaping work in my backyard. The guy that came was knowledgeable, courteous and provided a lot of good ideas. After the visit, he promised an estimate in a couple of days. When I didn't hear anything, I called on two occasions to get an estimate. The lady promised they will get an estimate out to me. However, 3 weeks later I received no estimate or call back. Simply wasted my time. read more

Not a trusting company They gave me an appointment on Saturday so I got home before the scheduled time of 5pm that they offered me. So I left hanging out with my friends to have them do a no show I called text and replied though yelp also do silence I guess they don't need my money thanks for waiting a Saturday I appreciate that.. If you're going to use this company maybe you'll get better service them me but time will tell or not......... read more

Their work was excellent and professional. I was was surprised by the quick turnaround after quote, the next day, but it was GREAT!!! I was tele-working , on a conference call and the work was completed in a timely manner. They came in, went straight to work with no issues. I was extremely comfortable using BART Outside Solutions; I highly recommend these folks, especially if you're working from home... read more

It doesn't get better than Bart.. quick to respond and great pricing and quick completion.. I had several false promises on my projects and finally Bart delivered.. I will be sure to recommend to anyone I can and I will definitely be a returning customer .. for this kind of work if you find someone like Gregory and Bart Solutions you don't even consider to look elsewhere! 5+ stars! read more