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Tri-Star Indiana

1.0 (1 review)
Closed • 9:00 am - 8:00 pm

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9 years ago

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Mark Arbuckle Nissan

Mark Arbuckle Nissan

(8 reviews)

I would highly recommend Mark Arbuckle Nissan and Brad Conner in Particular as my salesman to…read moreanyone in search of a vehicle. Brad's friendly and caring approach made my vehicle purchase very easy and exceeded my expectations. Also, the large selection of vehicles at Mark Arbuckle Nissan was surprising and appreciated.

If I could give the place less than one star, I would. Called for a price on a newly listed vehicle…read moreon their website. The sales person "didn't know" and said they would call me back. Emailed an inquiry for the same information. No response. Called a second time, had to speak to the owner to get assistance, finally got the price. Called a 3rd time and told them we were interested, but coming from Pittsburgh and needed to confirm that the car was still available and that someone would be able to help us when we arrived in 2 hours. They assured us that it was and there would be. The salesman (Sean) brushed us off when we arrived, told us that the keys were in the vehicle and we could go ahead and take a look at it. We came back in to discuss the purchase of the vehicle and had to wait 20 minutes, because he was the only salesman working and was now with another customer. When he finally walked away from his other customer, he told us that he was sorry, but the woman he was just talking to purchased the vehicle. He was literally negotiating a deal on it WHILE WE WERE IN THE VEHICLE, and didn't bother to tell us - knowing we had driven 2 hours to make this purchase. When we communicated to him how unacceptable that was, he just shrugged and said, "Sorry. She was here first. Have a nice day." No interest in working with us, no attempts to show us anything else. Nothing. As we were leaving, Sean was apparently not happy that we were angry and he sarcastically commented on that by saying, "Nice," to us as we walked out the door. We turned around and said, "Excuse me?!" And asked to speak to the owner. He was just as useless and un-apologetic as his salesman. I would NEVER do business with this company. EVER. Their customer service is horrible, their follow-up is horrible, and I don't know how they ever earn anyone's business. If you're looking for a good car buying experience, look elsewhere.

Delaney Automotive Group

Delaney Automotive Group

(4 reviews)

What a breeze! I can see why David Popp is the number one salesman since 2017! He was amazing,…read moreattentive, quick, knowledgeable, and friendly! I am so thankful he came out to assist us. This was the easiest sales transaction I've ever encountered! We will definitely go back!

My friends Jeeps been in their shop for 3.5 months now. At first the parts were being ordered…read moreseparately then the parts were hard to get ahold which I understand. But then it got to the point where parts were not showing up on days we were told they would received the 1st of March then the 14th of March. Then it was the wrong parts. Then the part was in Indiana in a warehouse but not at the shop then it sat in the shop for a few days ( after waiting for a part for 3months that vehicle should then became top priority) yesterday the part was in and supposed to be fixed, then all the sudden a few hours later they found something else wrong with the jeep. Why didn't they strip the jeep upon arrival and figure out what all need to replaced and make one order. When I call to get answers it's just a revolving door of cluelessness on their behalf. We get told they will look into it and call us back. We only received one call back. Insurance tells us to talk the the shop and the shop tells us to talk to insurance They're are taking so long that we're now paying for a rental out of pocket and the manager says there's nothing they can do about. I will not recommend them as a shop to anyone and I will certainly not do any type of business with them here on out.

Tri-Star Indiana - car_dealers - Updated May 2026

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