Buyers beware I got a car from Tri-Star I was told I was approved for a loan so I went in and signed my paperwork not sure if it was because they are that incompetent or because I was only 18 but I was told by a third party that worked there I needed to return my car or come back because the loan was wrote up wrong. I had it reviewed well my parents did and the contract was not legal however I guess they wrote the wrong loan down they said to the third party 11 days after signing the paperwork I got a call from a sales man and was told to return my car or they will lose their asses, I informed them I did nothing wrong and they were to make good on our payment. So after them making me and my parents with my 2 1/2 year old brother wait over two hours to resign a contract that was their mistake I ended paying a little more a month but we came up with an agreement so I thought okay mistakes are made however when getting the car I was told since I had a missing lug nut one would be ordered. I said about the lug nut again when signing the second loan for the car and I was told everything was the same except I dropped key care. Well that has been 40 days since the first signing and 5 calls from my mom and three from me still no lug nut today she talks to parts guy he says they didn't return calls because they lost a manager really and it would be 56.99 or something like that for a set. I was told I would get a replacement since the car didn't have one really. So the parts guy says he is talking to the first sales man I talked to and will call back. I guess I learned a valuable lesson all car places are shady but some you just shouldn't trust at all.
Not sure what upsets me the most the rude phone calls , the breaching of confidentially, the not returned phone calls, the hours waiting after they made a mistake, or them trying to charge me more money after I was told something would be replaced since it wasn't on the car. Good thing I love the car because the service was completely unacceptable from sales to parts, and the biggest question I have is how Tri-Star stays in business when they treat customers so badly read more