Great store and great team! Highly recommend! Can, Tom, Holley and the rest of the staff do a stellar job :-)

Ever since I turnt down trading in my car for a brand new one, they keep finding problems with my car now. and the prices are horrible. We don't have the money as most elderly on fixed income have. I'd think they'd be thankful that we keep coming to them for our repairs. They said they have the best prices on tires and that my car needs tires. The prices are horrible is over $800.00 We don't know how long we can keep this up. read more

Bought a 2021 vehicle from them in the spring of 2025. While buying the vehicle they heavily persuaded me into paying a couple thousand more dollars for an extended warranty that was supposed to cover the car bumper to bumper until it hit 150k miles. Only having the car about 6-7 months the block was cracked and ruined the engine. (clear warranty claim) They since had my car for 4 weeks in the shop. They still havnt done anything to it, they refuse to to give me a rental to make this right. Everytime I call to see whats going on they give me an exuse. They still haven't even told me if the warranty company is going to honor the warranty. I have provided them with all the required documentation to prove I kept the vehicle maintained the way it was supposed to be. I thinks its insane they sold me a car with 60k miles on it almost bullied me into buying a warranty and then when its time to use the warranty they hold your car for a month and do nothing to make it right. In 2017 I had a warranty claim through another dealer for a 2016 kia optima where the engine needed replaced due to a faulty part, they gave me a rental the same day and had the car fixed in less than 2 weeks. That was proper service, this current experience has left a bad taste in my mouth and as of now I do not recommend buying from them. read more

They kept my car for 4 weeks trying to get me to buy a new car. They said they couldn't get parts. Suddenly when I complained to upper management the part was in. I had to return my car because they did not fix the problem. $3300 later the problem is still not fixed. They were rude, patronizing and condescending. read more

From the day my vehicle was purchased, I have had nothing but an unpleasant experience with Colonial. When I was sold the car I was not walked through on how anything worked, they forgot to collect my payoff on my trade-in, and scheduling service is a nightmare. I will be getting all service and do all future purchasing through #1 Cochran. read more

WORST POSSIBLE EXPERIENCE!!! I knew I was going to buy, had a down payment ready to go and built my credit up to 700. Was approved for ZERO down at three other places, and wanted to see what Colonial could do. I called, we talked , and I permitted them to run my credit to see how things came out. I was approved for 1500 down on a beautiful Cherokee. I sent my financials, we sealed the deal and I said I would be there Saturday morning. I get there and then everything changes. as I sit there my credit monitoring beeps and alerts me that they ran my credit 23 Times!!!! This dropped my score to 565. They come back out and tell me it's now 3000 down as my credit is bad. wtf!!! I am getting ready to cry because they screwed me. my credit is shot and I won't get approved anywhere else now. I'm gonna leave and accept it'll take me another two years to rebuild my credit. Salesman shows me a compass that I can get into for the 1500 so I accept. not even a week later the transmission starts slipping. I'm now locked in at 21% on a POS that slips, grinds, and stalls. I contacted an attorney and filed a BBB complaint. this was absolutely predatory and they knew it. I had the texts still from when they told me I had been approved after running my credit once. they didn't have to screw my credit so I'd buy from there. I was going to buy anyway. I'll see them in court. read more

Update on my prior review: since we have since replaced the PCV valve on my 2013 Acadia Denali, and with proper cleaning and upkeep, we havent had a single oil consumption issue. Car is running like a champ with 92k miles on it. My star rating still stands with this place, beware people, they dont know what they're doing. A simple 15.00 part caused my problem, colonial refused to listen to someone that isnt dense when it comes down to mechanics. Obviously their techs cant see past GMC mechanic books 101. read more

The actual technicians seem to want to help you but it's been a fight the whole last 3 months since buying a 25k+ truck. It's been problem after problem and the best thing they can say to us is that they're glad we didn't end up getting unnecessarily charged and to have a nice day. We had to argue getting charged for "diagnostics" in order to not get charged. Originally they wanted $115 for plugging in their code reader, even though we already had the codes going into the service department. It's been exhausting and with our work schedules and constantly having to take the truck in because something else went wrong, it's been all-consuming the last 3 month. read more

Love my truck purchased it in February. Two weeks after I got it, the exhaust manifold needed to be replaced, then the whole exhaust fell off two or so weeks after that and the heated seat didn't work. Colonial did resolve the issues it had but it was like pulling teeth with them. It's always difficult to get the service done that you need. The people there do seem to want to try and help you but you have to give them a hard time to get anything done. Some things should just come with buying a vehicle. Especially from a place that boasts so much about how great their warranty's are. read more

Great dealership. Willing to help you and go out of their way as much as they can! Would recommend this place to anyone wanting a great car for an awesome price! read more

Very professional and customer service driven. From the first time I called inquiring about getting a replacement key for a 2012 Chevy Cruze to the final appointment to have the key programmed I was pleased with everyone I had contact with. read more

I totaled my car a few weeks ago and while waiting for my pay off of my totaled car I decided to start looking around for something new. The outlander sport was the first vehicle that I wanted to look at. The first thing I told the salesman was that I didn't know what I was getting back for my totaled car yet and I wouldn't be purchasing a vehicle that day. I drove the outlander sport and liked it and wanted to see where my payments would be. The salesman began pushing me to buy the car even after I told him I had no money to put down on it yet. He then brought the manager in to try to talk me in to putting money down for me to hold the car. I felt like they tried to push me to buy it that day. I told them I would be in contact when I knew what my settlement would be for my totaled car. They called me at least once a day every day they were open for 2+ weeks trying to push me to buy the car and emailed me several times. The constant badgering and pushing is a main reason I decided to buy a completely different car from a different dealership. I understand they are doing their jobs and want to make a sale but they won't ever be making a sale to me after all of that. read more

Honestly, terrible. These people sold me a vehicle that I had multiple issues with before even making my first payment on it. I called in and had to fight with the service department who was going to try to make me pay to fix these problems that I certainly shouldn't have only owning a vehicle for less than a month. Clearly they sold me the car knowing full well these problems would occur. Terrible morals on their part. Then when I did take it to their worthless service department, they claimed to have fixed the issues, but all of them are still happening. Go somewhere else. read more

Worst service department EVER!! Colonial motor marts service department is completely clueless when it comes to fixing cars. I purchased an EVO X GSR in March of 2008 from them and it was the WORST mistake I've ever made. I took my car in back in October of 2012 to have the timing chain replaced (I had an indicator light on my dashboard that the owner's manual said was caused by only 1 fault, which was a worn or stretched timing chain). Colonial's service department plugged the car into their computer and said there was nothing wrong with it. On February 14th, 2013 the motor came out of time and locked up (Valves broke, spark plugs broke, engine blown up). I had the car towed to Colonial's for repairs. As of April 18th, 2013 The car had still NOT BEEN REPAIRED! To make matters worse, Colonial REFUSED to give me a loaner car during this period of time. In addition they also tried to extort $1000 from me for tear down fees to find out if it was a warranty-able repair. I have filed complaints against them through the BBB and the Attorney Generals office. Just wanted to make everyone aware of what kind of stealership they are dealing with. read more

This is worse service department ever! I called the Colonial Motor Mart -Mazda dealership located in Indiana, PA, service department to schedule an appointment for my 2015 Mazda 6 safety recall. I gave them my name, vehicle vin # and safety recall number. They asked me if the vehicle had ever been serviced there before an I told them no. Mazda dealerships are suppose to service all safety recalls no matter if the Mazda vehicle was purchased from their dealership or not. Finally, after talking to three secretaries and Andrew Taylor the service manager, I finally got an appointment. Then today, I received a call from Colonial Motor Mart in Indiana, PA, from one of the service department secretaries. She needed to know what the appointment I had scheduled was for. I can't believe how unorganized this service department is! I told her I gave the service department all the information regarding the safety recall a few days ago and now they don't have any information written down regarding my appointment for the safety recall. I don't know what their problem is but, I feel they don't like to service vehicles not purchased from their dealership not even safety recalls. Anyway, I canceled my appointment because I certainly do not want this unorganized service department to work on my vehicle. I will be calling Mazda to report this dealership! read more

This dealership is the worst ever. They sold me a gmc truck last year, worst mistake of my life. I had so many problems with this truck I could scream. After many attempts of fixing the problem, the truck seemed ok. Then I took the truck back for serviceing, via oil change, lube, but everytime I took it there they never greased it. Finally I had enough and had to see jerry service manager, but it was to late a problem was there the boot on one of my axles was broke. Colonial accepted responsibility and replaced it. Oh let me tell you about the warranty FOREVER, A BIG JOKE, UNLESS YOU HAVE A TON OF MONEY IN THE BANK. In order for this warranty to be good YOU MUST PAY COLONIAL THE VERY HIGH FEES TO SERVICE YOUR VECHICLE, AND HOPE THEY DO WHAT THEIR CHARGING YOU. if YOUR READING THIS REVIEW, TAKE MY ADVICE, DONT BUY A USED CAR/TRUCK AT COLONIAL. BEST ADVICE I CAN GIVE ANYONE, GO SOMEWHERE ELSE TO BUY A AUTOMOBILE. TRUST ME YOULL BE SORRY!!!!!!!!!!!!!!!!!!!!!! read more