My daughter lives in Pittsburgh, five hours from our home. I frequently make the drive alone, and my greatest fear has always been a breakdown while on the trip--away from home and alone! My fear turned to reality on a recent return trip on rte. 22 East, an hour out of Pittsburgh. My dashboard lights came on to service engine, I lost a/c and then power steering. Frantically, I looked around for a place to pull over where someone could help! I was fortunate to have landed in the Quick Lane tire and auto shop where Bill couldn't have been more kind. His staff diagnosed an alternator failure, which his shop were unable to locate a replacement part for a 2006 Saturn Vue,after multiple phone calls and much effort.
Bill then made several calls to the dealership less than a mile up the road to Watson Chevrolet, where Heather assured me she would help me. I arrived at the dealership, was sent to the waiting room, and was worried I would be forgotten. I was not sure I could get back on the road that day, but then what would I do? Jason saw me sitting alone and asked how I was doing. I said I was afraid of being forgotten, and could they please update me on the status of my car? Everyone from Brandon in service to Mike in Management kept me informed. The part couldn't be in until 10 o'clock the following morning, so Mike drove me 30 minutes away to a car rental agency to help me rent a car and return to Pittsburgh to spend the night with my daughter. I returned the next day to a car that was repaired, washed, and ready to drive home. The dealership then spared an employee to help me return the rental car, which was an hour round trip. I was on the road by 2pm to begin the four hour remainder of my drive home. That day my greatest fear became my greatest blessing! Thank you, all! read more