What an amazing buying experience for me and my niece (20 years old who ) for her first car . John Bistline had so much knowledge and treated both of us with so much respect . You can tell he loves his job . He had so much knowledge but wasn't arrogant at all . We felt so comfortable with the whole buying experience. Which is so rare . Chris King ( one of the owners ) was so amazing and so kind to us . Dealing with a Family owned business is so much easier than dealing with a corporate owned business . It went so smooth and we never felt pressured . Thank you so much to Sendell and John . You made buying a car fun again ! read more

Just wanted to thank Sendell Subaru and Sales Consultant, Ron S for great customer service. I purchased a 2025 Subaru Outback Limited in the very hard to find Crimson Red from Sendell this past weekend. I am very happy with my new car. Thanks again! read more

Thanks to Patrick Pohl for his assistance on choosing the perfect Subaru Crosstek to fit my needs! Love the style, the smooth ride and comfort! Peggy F. read more

I would not hesitate to recommend Sendell Subaru to anyone. They are very professional. Everyone there was as nice as can be. They far exceeded my expectations. I cannot remember buying or leasing a car anywhere in all my years that was as pleasant an experience as I had there. I'd like to thank Patrick Pohl, Sales and Leasing, for being so wonderful. He was kind and extremely patient. He was a gentleman, professional, and made it an enjoyable experience. He took his time answering all my questions, worked we me on price, and showed me the features of the car. I had gone to another Subaru Dealer that was actually closer to where I live but walked out of there so utterly disgusted and frustrated. So, seeing the people at Sendell made me realize I will only do business with them. Additionally, I love my car. It's so sharp looking. It is a 2024 Crosstrek Sport. I'd like to thank all of you for making it a wonderful experience and a special thanks to Patrick Pohl. read more

I recently just purchased a lightly used 2021 Subaru Crosstrek and the process was so smooth! Kevin was a wonderful salesman who was very helpful and patient during the process. Jim the finance manager was also wonderful! He did such a great job getting us a good rate and a good price! I would highly recommend Sendell Subaru for the purchase of a new vehicle! read more

Took a vehicle in for a rattle and they said they found a hairline crack. The crack was no hairline and it was very noticeable another words was not there before. They would not take the blame. After further inspection found they chipped a bunch of plastic and broke a chunk of plastic off about the size of a quarter. The vehicle has been in this same shop 2 times before for the same issue never found this crack before. All we wanted is for them to say yes we did this sorry we will cover the cost. But nope never did that. read more

I was just at Sendell Subaru this morning. I asked for the best offer for the car. I mentioned that I was going to another dealership and they refused to give me an offer. I've never had that happen at a dealership. I've had a Subaru for 10 years, and I just find it offensive the customer service when it came to the salesman. their service department great to deal with. I was just shocked at the way the gentleman came across, refusing to give me an offer. I definitely won't buy there. It's a shame that they acted like that. I plan on talking to corporate office once I get home to find the number. read more

Happy with our Subaru Outbacks. Disappointed with recent experience attempting to order Forester.

Bought a car from them and it turned out to be a total lemon. Way overpriced. Terrible, unfriendly service. Would never ever recommend purchasing from them. Reply to owners response: WOW! That is how you handle this?! No it was under a different name for purchase. Matthew T purchased it for me as a single mother. My father. That's appalling that instead of hearing a customers complaint about a total lemon car purchased from you, you just call bluff. Disgusting! And T? Does that give you all the info. How do you even know the last name by just the first initial. It was a Subaru Legacy. read more

I love Sendell Subaru. They are always very nice and treat you with courtesy and respect. They spent a lot of time with me when I bought my car there and every time I go to have it serviced. I love my Subaru. I purchased the Outback and am so happy I did. I feel so safe in this car! It feels solid if that's a way to put it. It gives me a feeling of strength in a vehicle. Way to go Sendell!!! read more

Lies,lies,lies. Bought a car with 60k broke down 2 weeks later. Took it back and they refused to tell me what was wrong! Henry came out a very disrespectfully and said it's a Subaru. I would never buy here ever. read more

Excellent service. Highly recommend Corey as a salesman. Although we did not end up buying from them as The Mitsubishi wasn't what we wanted Corey went above and beyond for us. Highly recommend this dealership. read more

The oil light came on during our return to Chicago from NYC on our 2015 Forrester. That was a surprise, since we were not due for 1000 miles, but fortunately technology being what it is, we were able to find the nearest Subaru dealership and hoped they'd be able to figure it out. We were told they should be able to diagnose it in 30 minutes. We got an excellent restaurant recommendation for a non chain place right across the street. When we finished lunch we were greeted with the car ready, having been topped off with a quart of oil and a bill for $0!! Thank you, Thank you!! read more

Okay, so people flock to the internet to write the worst of people. I created this account and planned to keep honest reviews (hopefully mostly good ones up.) Unfortunately this is not one of those good ones. I went into Sendell Subaru about a week ago on a Saturday at about 1pm, and while no one likes getting jumped by sales people I spent 25 minutes trying to find someone to talk to. Finally I met her... the peach that this review will be focused on. Shelly came out and asked how she could help. I told her I was just starting to shop for a car and that I wanted a used car and was interested in a cross trek. She took me over to look at an outback (side note I did end up buying an outback more to come) but when I say look I mean see from the outside. When I asked if I could see the inside instead of saying sure she asked me if I was sure I wanted to see the inside because she would have to get the key from inside. If you have seen the dealership you know the used cars are about 25 feet from the door to the office and she was not on crutches or anything. Anyways, finally I saw the inside and while I was looking she walked off, honestly no clue where she went. She comes back and I tell her I would like to also look at a VW Tiguan so she takes me over to the Mitsubishi side and gives me to another salesman. His name will not be shared because though not great he was not so bad that this needs to point him out. I test drive a few cars with him not really in love with any of them so decide man I sure would love to test drive a Subaru at some point. So we head over there. Shelly says when she sees me "Oh now your back I am with someone else so just wait." I get it I am not the only customer so I say okay and with my 6 year old kid stand awkwardly outside. About 15 minutes later a younger sales man (I do not know his name, but he appeared knowledgeable and professional) came over and asked if he could help me I explained the situation and he went grabbed some keys to show me the cars. Finally Amanda, the internet manager, comes out and offers to give me a test drive in the Outback that I was looking at. We start the test drive and I fall in love with the Outback honestly smooth ride, nice response, and the features were amazing. Amanda was knowledgeable friendly and all around a joy to work with. We talked about the car and she helped me to appreciate some of its finer points, but with the end of the test drive my time working with Amanda also ended. Now back to Shelly, at this point my wife shows up, I am talking to her about how I like the Subaru and am interested in it but want my wife to test drive it as well. Which apparently is insane because she gets frustrated about a repeat test drive and throws some attitude. Still I like the car so the show will go on. We start talking about price and my wife asks if they give discounts for military. Shelly asks if I am active to which we say no I was medically retired just last week. With the rebuttal "no we don't work with them." Like disabled veterans are a subpar species. I took it on the chin, but with growing frustration. Next she needs an insurance card so I have Geico fax a copy over (I have the app and that is not acceptable to them.) Well Geico sent the wrong thing instead of saying oh this is not what I needed do you mind having them send the actual card over she comes back and says "Ohh this is worthless I can't use this you need to get me *then in the tone you use with speaking to a child when frustrated emphasizing each syllable* your.... insurance.... card." and there it was the last straw. The standard level of professionalism expected from someone in a customer service industry was not even remotely met by her. My only regret is the level of incompetency that she expressed and the review she earned may adversely effect the few good people who work there. My only hope is they release her from her position and move on to find someone who actually wants to work with people and treat people with dignity and respect. If you want to see what professionalism looks like I have also left a review on Kenny Ross Subaru where I did end up buying a car. read more

Yesterday I had a feature review of my new 2017 Outback with Jay Stalbarg & it was great. Jay was very patient & also very thorough in his review of the many, many features of my vehicle. It would take me months to figure out the stuff he showed me in 1 hour. His knowledge of the vehicle was very impressive & i would say do not skip this part of the whole buying experience read more