We were driving through PA on our way back to Chicago and had car trouble with our Yukon on I-76. We called and asked if we could tow it here and get it looked at ASAP. They said yes and they did! They were very considerate of the fact that we were traveling and did everything they could to accommodate our needs-especially Chris! Much gratitude for the high level of service! read more

I came in for an oil change and while I was there they noted that I also needed an inspection. The service was great and we did not have to wait long. They even washed our SUV for us. What an extra! I will be going back to Smail for anything that my Buick Encore needs. read more

Every time we drop off our 2014 Acadia for an oil change, tire rotation and Auto Butler treatment they call us about tires. This last visit was the same. We just purchased tires from them in February. They mounted and aligned them as well. I find it hard to believe I need tires again less than 10 months later. It's annoying. Upon inspection after picking up the Acadia, the tires are fine. It's a good thing my husband worked as a mechanic for years. After leasing this vehicle for nearly the whole term agreement and utilizing the Auto Butler program, this is the first time the inside of my vehicle was wiped down and the surfaces treated with something. The exterior was always cared for and sometimes the interior was vacuumed. It's disappointing that the services rendered for the Auto Butler program are not consistent from visit to visit. read more

I've purchased 3 vehicles from Smail since 2011. The purchasing experiences have been excellent. However I feel the customer service in the service department has declined in the time I've been coming. Recently I dropped my car off, which is now a 40 min drive for me since we moved but I still wanted to continue to bring my car here for service. It was to get recall work autobutler and oil change. I called at 3 pm the next day and was informed they ran out of parts on Friday for the recall so my car was not repaired. I would have appreciated a call prior to let me know the parts were not available instead of making the 40 min drive and someone else's time to drive me to and from the dealership. read more

Smail's service department saved me today. I was visiting from out of town and noticed a screw in my Yukon's tire. Stopped at tire dealership and one of the quick stop service places and neither would take me at noon on Saturday. I called Smail's and they said to come over. They plugged the tire and checked the others within 45 minutes all for FREE! Very happy with their customer service. read more

After taking my Cadillac SRX to the dealership delivered on a flatbed truck on 10/31/2017, I had a successful repair and picked my car up on December 7, 2017. Which I feel was an excessive long time to wait for the repair. I was not offered a loaner car, for the time the car sat to have a determination done on consideration of shared payment expense for the repair by the GM dealer. However, I'm happy to say the expense was shared by the dealer/GM at 40%, which was a very helpful cost. The car needed a rear-end repair. Also, I would like to add that the light color interior of my car was dirty on the drivers seat with stains, which now I have to clean. The service technician, Chris was a decision was made to repair the car was very helpful and kept me informed of the action being taken by Samil. Thank you for the opportunity to give a review. read more

Quick oil change and no issues. Though I don't know why my oil needed changed after just 2000 miles.

I had a oil change for my 2012 Terrain yesterday. They said I needed to have my transmission fluid and antifreeze changed. I only have 35,561 miles on it. They said GM recommend this. When I got home the owners manual has it to change at 97,000 and 150,000. I feel they are trying to make money on us when things don't need changed yet. read more

Last week I purchased my third vehicle from Smail, and from Matt Rellick. Matt is outstanding. At this point I have his personal cell phone number so that I can text him to ask him all of the silly questions I have prior to even walking in the door or taking a drive to the dealership. I live about 40 miles away from the dealership and have probably 2-3 other GMC/Buick/Cadillac dealers in the same radius but I wouldn't even think about going elsewhere. On all three vehicles I received fair trade in values, good customer service, and great prices on my new vehicles. I have a lease coming up to expire in June of 2016 so I will be coming back for my 4th, looking forward to seeing what deal we can work out. read more

Service OK, but takes too long to do the work. Had to wait 2&1/2 hours to have a state inspection(no emission) and change one tire. Last time I waited 3&1/2 hours to have two tires changed. Way too long in comparison to other service departments read more

I made an appointment online to have all four tires on my car replaced, and to have my oil changed. I showed up for the appointment, and they had no record of my appointment being made. The man was obliging, and set me up with an appointment right away. I gave him the information about my car, and let him know that I needed four new tires, and an oil change. He asked what size tires I need, and I told him that I didn't know, and he said he'd check the car- no problem. About an hour and a half later, I got a call to come pick up my car. When I arrived, the woman working told me that they didn't rotate my tires, because I needed new ones. I explained that new tires is the reason I came into Smail in the first place. The woman was condescending and arrogant as she talked to me, explaining that I "must be confused" when I told her that I had made an appointment online- saying that their website doesn't work that way (I told the story to my coworker who helped me set the appointment, and he agreed that it definitely was exactly as I said). Even if the website didn't have record of my appointment for new tires, I just told the man in the service office that I needed new tires, which he apparently didn't write down, though he asked me specific questions about the tires I'd need. I let her know that I had an email on my phone I could show her, but she was obviously not interested in seeing it. Through the whole conversation, she called me a liar twice. So, I didn't get my tires changed. Instead, I paid more than I've ever paid in my life for an oil change, and they didn't even add windshield washer fluid. Go to PepBoys across the street. The service is a better quality, the prices are less expensive, the employees are professional, and their website actually works. I have a few friends with Cadillacs that usually go to Smail for service, and I'll be sure to let them know about this horrible experience, to they think twice before returning. If I could give Smail zero stars, I would. read more