Terrible experience. No respect for customers time. I was looking at a used Atlas that smelled like cigarette smoke. Salesperson suggested using air fresheners. That's great for a $40,000 car. Dealership still plays the back and forth with salespeople and sales managers. No negotiations at dealership but as soon as you leave the phone calls start to get you to return. I truly feel sorry for salespeople who have to negotiate with customers using these outdated sales practices. read more

WORST BUSINESS 3rd PARTY CAR DEALERSHIP DONT EVEN BOTHER COMING HERE THEY DONT KOT DESERVE YOUR MONEY. I bought a car from them and my brakes stopped working almost causing the biggest car crash on the parkway My mirrors popped off When I took it the car back to them to get the problems addressed and fixed they refused to fix the car and repair their problems they intentionally caused. SMAIL AUTO SHUT YOUR BUSINESS DOWN OR IT WILL BE FORCED TO CLOSE DOWN PERMANENTLY read more

If I could give this place a zero star review I would. I paid cash for a 2020 CLA-250 May of 2023. I purchased and an extended warranty and a tire/rim warranty. At the end of May of 2024, I took my vehicle in to get it inspected. Knowing there was NOTHING wrong with my car because I had someone else do a pre inspection to make sure it would pass. (After 4 hours of waiting on a scheduled appointment.) I was in total shock after being told that the right front headlight was broken (the brackets). They gave me an estimate to replace it of $2700.00. I have pictures that show the suppose of damage, which looks like a screwdriver, pomped it out of place. I called my auto insurance to see if they would cover it. They said yes but once their estimate came back, it was only going to cost $800.00 and something to replace the brackets. With my Mother having a stroke a few months earlier, I just didn't want to waste my time anymore. I traded my car in @ a Volkswagen dealership near where I live on June 10th. 2024. I have contacted Brian Witt in the finance department for a refund of my remaining warranty $3400.00 and $1800.00 on June 23rd, 2024. He told me he got all my information on the 24th. Then I spoke to Brian again on July 5th, he told me that the check was in the mail. I gave it a few more weeks. Then called them back at the end of July and he told me the same thing again. At the end of August I called him back again and he told me I should have gotten my check by now. I told him that I still haven't received it. Brian said he would check into it. On September 23rd, I called him back to find out what is going on. Brian said that they wrote out a new check and it was mailed out the Friday or the Monday before I called. Oct 4th, and I still haven't received my check. I called the district manager and left a voice mail explaining the situation and I still haven't heard back. read more

Smail Auto Group - Looks really close.. looks like a screwdriver was taken to it.. no makings on glass of the light - Auto Parts & Supplies Near Me - Greensburg, Pennsylvania

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Awful service, awful car. I bought a 2015 buick encore in August 2024. I am trading it in tomorrow at another dealership. This car is a lemon. Two weeks in: Engine light on Turbo blew Breaks squeak Wiper broken-scratched windshield Time was not changed Oil notification not reset A few months later Automatic starter broken Check engine light on again Tires need air constantly Sputtering Service Rude Called twice-no call backs Discriminating-i got the feeling that they do not like dealing with women. I have always driven used cars. First one I have had major problems within the first 6 months. read more

My new vehicle was having a bit of a hiccup while on the way to work. Sitting along the highway Smail was the closest dealership to have my vehicle taken to. Turns out there was a sensor on my vehicle that was just a little too sensitive and needed to be adjusted. Not going to get much into the towing part as that will be another review for another business. However Smail did put me at ease. Because of the current state of things I had a limited window to get my vehicle there and hopefully get it fixed. I did not make it there in time, so I had called ahead to make sure things went smoothly. When my vehicle was dropped off I was given instructions on where to leave the key and what kind of information to leave. Everything was swift. I received a phone call or text to keep me updated on the progress. They had my vehicle in the next day they were open and by midday it was fixed. Too bad I was already on my way to work or I would have stopped to pick it up. Being a new vehicle all was covered under warranty. They even gave my vehicle a quick wash. Great customer service upon pick up. Everything was swift. However they could have gotten my name right, it is not Robert. read more

Sales person was flashy and tried his best to relate to us to make the sale. Finance department was very rude and not patient at all. Take your business else where. The vehicles are not at they are appear on the lot. They hide the defects and flaws. read more

Bought my truck in Nov, 2020 from Smail & it was due for Inspection & Emissions. Made the appointment for 10:30 as it's an hour drive from my house but the sale was very easy and the folks at Ford are great, so I figured it was worth the drive. I got there at 10:00 and dropped off the keys. I barely had time to grab a breakfast chicken biscuit at Chili's Fil A and a coffee at Starbucks and they're texting me already that my truck was done. Sure- they have a comfortable waiting room with free coffee (and maybe other things, but I didn't check), but it was a nice day out and I felt like going for a walk. I'd recommend Smail to anyone... read more

My wife recently took her car in for the "free" inspection. They found several problems that really didn't need to be addressed to pass inspection, but made her believe that the repairs were imperative. The bill was over $1600 and gave no indication that she could make payments. This came after they had to replace the engine and transmission after selling her the vehicle under the false pretense that it was in good condition. I would steer clear from this company at all costs. read more

Zero Stars! Smail has not been good to work with. Our daughter bought a used vehicle here under warranty in September. Since then it's spent more time being "fixed" than she's had it. She hasn't even had it a week since the last repair & all the dash lights came on & the aren't being very helpful about it. Basically saying it's her issue. We will never buy another car new or used from here again. The way she is being treated has poisoned what good reputation & experiences I've previously had with them. Smail isn't worth the warranty they say they'll provide! I'm ashamed at the way they are treating a single mom with 2 kids & a broken car! read more

We bought a used chevy truck.we were told it was wrecked one time and they showed us a Carfax. We went back to trade it in a year later and they told us it was wreck 3 times. According to the salesman jim we paid $5,000 more than the truck was worth. When we tried to get it in for service it took them six months for a appointment. We ended up keeping the truck and unfortunately it was in a accident from the original damage. The insurance company totalled it. We asked to get our money back from the extended warranty after calling for a year and they said no money back. We are in the process of looking for 5 new vehicles and will not purchase a other vehicle from smail! I wish I didn't have to give them even one star. read more

Buyer beware! Smail of Greensburg delivered a loaner car to a family member's home (after burning up an engine on a botched oil change). The employee left a backpack in the car that contained a fully loaded .45 (full clip and 1 in the chamber)! It was found by a 9 year old girl! (Video evidence taken.) Smails reaction was disgusting!!! read more

Just bought my second KIA from Smail Kia and I couldn't be happier. Jeff Markle was very helpful, knowledgeable and professional both times. I will definitely do business with him again. I have a 2017 Kia Sorento. I've also owned a 2011 Sorento. Love them on the highway. They are roomy, drive smooth and well equipped. I really lucked out and only spent 1 hour sealing the deal. I was in and out of the Finance office when it was time to complete the paperwork. The selection of cars, price, financing options and ease of applying online made this a smooth transition from start to finish. I am happy and highly recommend Smail Auto Group and Jeff Markle. read more

Just save your time and do go here to buy a used car. They're prices may be great but that's to hide all the flaws of the vehicles they are selling. Yes, they are easy to work with and make everything look great but read the fine print and dig a little deeper before you give this group your business. Painting over a bumper to cover up the rock chips just to have the paint chip off the first time you wash it? Yeah that's great. Don't let you test drive it but you're in so much need of a vehicle you buy it anyway just to have the transmission go out two weeks later? Fantastic. Don't be a knucklehead like me and buy from them. Save some of your dollars and buy from another better, reputable dealer. read more

Zero stars! My daughter Marissa bough a car from Smail Honda. There were several issues she needed corrected and to fight for over two months she has had to fight to get those issue corrected. A bad strut, major issue with the transmission, and I can not remember the third issue off hand. They finally fixed two of them after weeks of her complaining. Then they finally had to replace the transmission to dhow you how bad it was. They gave her a 6 months/6,000 warranty on the transmission that she just got back approximately one week ago. Now the check transmission light is on as well as others and it will not start. She called Smail Honda, and she was told she would have to pay for the work/parts this time because they just put a new transmission unit. It was a used transmission with over 50,000 miles. So much for their warranty and more important their word. So much for that good will to all during the holiday season. They are really sticking to a single mother with two children, having to missing work and costing her money she doesn't and should have to pay! What's Merry Christmas? Smail Honda is dishonest, untrustworthy, and does not care about the customer after the sale is made and they have their money, in my opinion. I will never do business with any of Smail dealerships again and neither should you or anyone else. read more

BUYER BEWARE!! Today I had a car reserved and they sold it right out under us. The sales person, Randy, told me the car was mine and was arranging me to make a down payment and then I find out the car was sold to someone else. My opinion is the car was sold to a higher bidder after we had agreed upon a price and/or Randy was too busy trying to make another sale and neglected to follow through on his commitment to me and someone else sold it hours after our agreement. My fiancée was heartbroken by her car being totaled and now to be jerked around by this company has just been more than she can handle. The manager has claimed to find a similar vehicle or make it right on a new vehicle but nothing has come from his promises. If anything changes I will update this but if you are looking for a car I'd suggest you look for a more honest and ethical company. read more