Not only are the employees helpful at the CR location, they are very honest! I had a window screen…read moremade and even tho I thought the cost was kind of high I didn't question it as they did a very nice job. The next morning I received a phone call stating they had overcharged me $54 and they were going to refund the amount. Who does that in this day and age?? Needless to say I was very shocked and happy. I definitely will go back to shop at this location and I urge others to do the same. Sharon L

All employees we have dealt with are extremely helpful and friendly! They have a large selection…read morealso. Sales are good! Buy local!

Great Mom & Pop locally owned go-to hardware store…read more They have a very large variety of parts that DIY'ers need, and the store is usually staffed by golden agers who are knowledgeable and very helpful.

I stripped and remove the caulk from an old wooden window and needed to replace the glass that had…read morecrack in it. I brought it in and Ryan was supposed to do it because he was the "window guy". After two weeks, I went to go pick up the window because Ryan said it was ready, but not to come in until the following day so the glazing could set. I did as I was told and showed up the next day to find the glazing not even completely covering the area and Ryan off for the next five days. When I looked at the caulk replacement, some of it was only HALF of the strip needed. When I went to go pay, the cashier could tell I was not happy. She offered very politely to call the manager. Rich came down and asked if I would like Ryan to redo it because this is not normally his quality. I said, "Yes". I went back five days later and Ryan tried to blame me for his poor quality work. I told him, "No. Even Rich agreed with me that your quality was poor." Then when I went to go pay for it, they tried to charge me an additional $10! I said it was $55 last week. The cashier said, "oh sorry, sorry!" and brought the price back down instantly. The store is neat. The people are generally helpful when they're not trying to push something more expensive on you, but that's another story.

Emerson Specialty had the knobs we need for our dresser. Andy was very helpful, and the knobs…read moreworked perfect. We have always gotten good service at Emerson. Recommend them for all your hardware and locksmith needs. Thank you Doreen

Spoke with Debbie and told her my needs last week. She let me know at that time I could save…read morehundreds on a new lock keypad. So, I ordered online and then called to schedule the installation and programming. I called to schedule, she said, 'are you good with a screwdriver? We dont install products not ordered from us' Not once did she explain this on the original call or I would have purchased from them. AVOID.

Knowledgeable, helpful, exactly what you want from a neighborhood alternative to the big-box stores.read more

Malissa was an excellent help in what I needed, went above and beyond. Very kind very helpful!read more

Is there anything more adult than buying a refrigerator?…read more I mean. The measuring, review reading, feature finding, finish deciding, price checking and delivery scheduling. Not to mention emptying the old to then fill the new. Appliance shopping is exhausting! While I wanted to shop more local than Home Depot. My kitchen had other thoughts. It had to be single door, had to be a certain size... and the only feature that was a MUST was a water dispenser. (Which with a single door fridge is hard to find.) Alas, Home Depot had it. The stainless steel fridge of my dreams... errr... or rather my kitchen's dreams. Popped online. Snagged it in my cart. Scheduled the first possible day they could deliver. (A week later.) Added that they would be taking my old hunk of junk fridge away with them. (An additional $25.) Added that they would be needing to get the water hooked up to the fridge.-- cause nobody's got time for that. (An additional $25.) Popped in my credit card info. Painless. Then the day before the delivery, I got a text telling me a window of when it would be delivered. (2-6pm. Which, let me point out that is about eight hours less of a timeframe then what my local cable company gives me when my internet is acting up.) I got email updates as they approached. I got a call when they were one stop away. Two fellas in masks came during the 2-6pm window. They had to take my front door off to get the fridge in, but man-- they were speedy! They gave me tips on cleaning it. Told me how to get the water and ice going. Put my front door back on. Took my old fridge away. BOOM. In and out in about 20 minutes. This was a painless adulting excursion, thanks Home Depot!

Please don't try buying windows here!! I have tried and the company they hire will come to measure…read morewindows (Waste you time) and then #1 will NEVER contact you back and #2 will NEVER return a phone call!!! Also, all Home Depot can do is continue to refer you to this worthless third party company!!!!

Terrific service by staff member Kayla made this an easy and excellent stop as we were moving out…read moreof our Dyersville residence after landing at Eastern Iowa Airport to begin the drive northeast. Kayla was so helpful and knowledgeable that she made the entire visit highly productive and quick. Great inventory, store layout, well-lighted, and plenty of parking.

The only thing thing that sets this company apart from other companies is the common 11% off rebate…read morethat goes off and on their the year. But, with the many MANY rewards apps out there, combined with many card options that have cash back features, that appeal is slowly waning. Customer service almost always seems meh, selection is okay, and prices are moderate to a little high.

I had an emergency the other night and had to run to Menards after work to grab about 20 Ethernet…read morecables, (didn't have time to make them myself). I parked, walked in and saw the sign for networking directly on my right. I grabbed the cables, went to the check out lane and was out in less than 5 minutes. Awesome. The cashier that helped me was really fast and nice about it. Nothing too much more to ask for.

THIEVES! After 5…read moreyears of boycotting them after their disgraceful behavior in our disastrous 2020 derecho, I decided to give them another chance. Bought a furnace filter. Furnace man told me it was the wrong density (MERV #). I went in to exchange, it was a cash purchase and I'd lost the receipt. I paid $37 for the filter. They said they could only refund $19 in the form of a store credit. Because "policy". Item was new and still in shrink wrap. I will NEVER set foot in a Menards again. Also, their 11% rebate is a joke. They are counting on you to forget. THIEVES!

I LOVE to pop in this store to see what's new. The great thing about it is that the merchandise is…read moreever changing and never the same thing twice! I found an old wooden chair once and now I use it as a planter on my front porch for that vintage, rustic look. It's a great place to find crafty materials to make any Pinterest project you desire. Remodeling your house? Check here first. You can find sinks, cabinets, doors, tiles, everything! Plus, your purchases all are put back into Habitat for Humanities to help build new houses in your community.

Good variety of items and friendly, helpful staff. The prices of items are fair and if you hit the…read moretime right, you can find items discounted. Great deals to be had!

Alex in lumber is amazing. My husband attempted to purchase plywood from the Coralville store and…read morehave it cut. No employee was able to assist him. We left and immediately traveled to the Cedar Rapids store and Alex not only assisted my husband but gave helpful advice and suggestions with his project. This service not only got us what we needed exactly, but it saved us from trying to haul two full sheets of plywood into our vehicle and then trying to cut it at home. Thank you Alex for assisting us! Your kindness and assistance was very much appreciated!

Our order was messed up from the start so I called the store and was told we'd receive our washer…read moreand dryer on Saturday before 1pm.. I kept checking tracking up till 4pm. At that time, it gave no number of customers ahead of me and no delivery time. They never showed or even called or texted. It's now 7:30 pm.