As a frequent visitor to the Outer Banks my wife and I enjoy the hospitality of the people and the town in general. We partake in the Flying Pirate Half Marathon every year. That said, at the expo during packet pickup we caught up with the TomTom rep we met in Birmingham Alabama and we talked about the TomTom Cardio Multisport watch again (we talked about the watch in Birmingham). The TomTom rep said we could get the watch from the distributor at the expo Outer Bank TriSports and would receive a discount and an entry fee paid for the run of my choice. At 299.00 for the watch a $100. Discount was a deal too good to pass up, so I bought the watch (April 16) as a Mother's Day gift for my wife. When dealing with the rep's husband he told me that the watch would have to be ordered and that it would be shipped directly to us. The reps husband did not have the pad to take the order and asked me if I could write down the watch that I wanted and my Credit Card info on a piece of paper which he would pass on to his wife (ok?) I returned home to D.C. And waited for about two weeks for the watch to be believed. When I received the box it was crushed (took pictures) and the watch poorly packaged. I opened the box and gave the watch to my wife who was excited to finally get it. As she was looking at the watch she noticed hat it did not have the cardio monitor. I had received the lesser of the watch (no cardio monitor). I called the owner (Debbie) who was very rude when I started explaining that they had sent me the wrong watch. After an intense conversation where she was making it seem like it was my fault she said to just send it back. I called my wife to explain the interaction with the owner. She then called Debbie and worked out the return details along with Outer Bank TriSports picking up the return fee since this was not our fault to which she agreed. We repackaged the watch and shipped it back. We the waited and waited. My wife called back to inquire and was told that it would be shipped directly by TomTom. We did not get the watch till 28th of May. The box was so beat and crushed even worst than the first box! Took more pictures. I called the store and the husband told me that damaged box is the fault of the Post Office and all they're responsible for was the watch shipped by TomTom! After much debate with my wife we opened the package, the watch poorly package in a box clearly reused to ship the watch to us. I don't believe TomTom would do this. We looked at the watch and while it was the correct watch this time it was the wrong color. We ordered the black wrist band and we got the red wrist band. #TomTom if you are reading this I gladly speak to you or rep. As for Outer Banks TriSport they have no customer service that is worth mentioning as a positive. I will never do business with them and will contact the race organization and TomTom in regards to this issue. Rate 1 star because I cannot not rate lower. read more