i have been with them since 2002. Even through the bank breeches and other problem until now. They don't value customers anymore. If someone scams your debit card they don't stand behind you. Basically they don't care to investigate and let your money go to the people who committed the fraud against you. I'm disappointed in them as I have referred many people to them. Not anymore!!!. I'm finding a better bank. read more

Everyone I had interaction with was professional, friendly, respectful and knowledgeable. I am very pleased with my decision.

I do go when it's not busy. It's convenient as I shop there for groceries also. The tellers are friendly and helpful

everyone has been very friendly easy to work with. they are great every time I go in there.

I've been going through a hellish divorce and these guys have saved my sanity! Barry at the Mt Shasta branch has patiently helped me with obtaining my mortgage information and clarifying the figures/amounts for me. Dani has also been supportive and helpful too. It's very gratifying having a local bank with gracious staff and managers be there for you. And the timeliness: I didn't even wait 5 mins to have a banker sit down with me to address my concerns. They have my loyalty 100%! read more

Great service at the window and online. Pleasant tellers. Easy to converse with manager about special issues. Banking with them for about 30 years. read more

My favorite bank in this area. I deal with every bank in this area either directly or indirectly. They are about the only one around that has bankers ready. The other ones you got to make an appointment 3 weeks down the road. read more

I have needed to wire money 3 times and because the cabal that owns the banks have a law that says when you deposit money into any bank, the bank owns it, so banks will do anything to keep your money. Each time, using 2 branches, they have harassed me horribly and delayed my wire for at least 2 days. Today, I see they have refused to wire my funds that should have been done 2 days ago. This is now causing me to miss out on an investment!!!!! There questions are very nazi like and are none of their business. They must be bankrupt. read more

Tri Counties does not care that its customers are not being given access to them or their accounts because they discovered SOME fraudulent activity! ALL their banks in ALL cities are shut down for ANOTHER business day because THEY can't find the problem! They WONT even answer their phones so customers can complain...they say the system is down yet if you know an individual extension they CAN talk! Thanks ALOT Tri Counties for ruining my Valentines Day! read more

Their technology is terrible. Four months in a row I have not been able to pay off my credit card debt because I get locked out of the system. Spent hours online talking to tech support and they can not get this 3rd party provider to work either. Every month I have to go into the bank personally to pay off my credit card debt. Today they could not even access my account to tell me how much I owed, but last month they billed me overdue charges for the same problem. read more

My loan was transferred to this bank ( I got one week notice)... its 2022... they have the wrong amount of my loan (Sky said it say it would get sorted and I wouldn't incur a fee... let's see). Fine, lets move on to the next subject. I tried to set up an account on my own, like it should be able to do online before I had to call.. I went to their website to set up an account to view my loan...it would not allow me to do it despite doing all the verifications (social, past jobs, etc). I had to get verified on the phone, then do it online with the customer service (Sky- at least she seems competent), and then it still did not work... so they had to set it up the online account for me... (insert eye roll emoji here). Try to set up an automatic payment to a bank here for your mortgage... You CANNOT set up automatic payment on your own through their online website in your account... you have to fill out a PAPER form. If you want to change the amount from month to month (pre-pay or step back), you have to FILL OUT ANOTHER FORM or revoke (again not online). Oh, it's not automatic like normal banks, it takes "WEEKS" once you send in the form. you can't upload securely through a portal on their website, you have to email it... they send it securely bc it has your loan number on it, but then to email, no secure portal... (who came up with that severely flawed security measure?). Oh, and if you want to make your 1st payment by phone b/c you have to wait for paperwork that takes them 15 business to process, they charge you $10. (but if you don't you will get hit with an interest charge b/c things take WEEKS. This is highway robbery. In 2022, there is no excuse to not be able set up a bank account on line or autopayments online. (through the mortgage company, not through bill pay) and self adjust as you want...After all of this, we got disconnected after an hour. I called right back, and Sky was on break... Then I spoke to Maia/Maya (who was pretty clueless) who put me on hold again... Then after 10min hold, I spoke to Harvest (also competent and kept her composure as she knew I was quite frustrated) who states they can't waive a $10 fee while she clarified it takes "15 business days" to process a form. You can always drive in (pay a toll, pay for parking, pay excessive gas) to a branch to sort it out without paying a fee...it is 2022, this bank is in CALIFORNIA. Get some customer friendly tech please. Hope you loan is transferred to another bank. TriCounties bank is a sham and will nickel and dime you for anything (I found this out on day 1). The only way to have your loan transferred or to refinance (I just did it 3 months ago and did not choose for it to be transferred here.) They refuse to waive a $10 fee even though the delays are on their end. (you know they can waive this). I feel sorry for the ladies I spoke too (at least Sky & Harvest), they are the face of the company being customer service for poor choices made by their bank employer. read more

Terrible experience, I banked there for over 10 years, I cashed a check for $2,500 and they took 10 days to give me my money because I had overdrawn my account in the past. My bills are all set for automatic payment and this little game is the reason for being overdrawing my account. Enough is enough, I am done dealing with a second rate bank read more

Home loans are not their specialty. You are way better off to go somewhere that specializes in home loans. Jumped through hoops for 3 months. Paid for a $700 appraisal and the property will still have $100K in equity after the loan. The week we go to close they raise the interest rate and other conditions. I have been a flawless customer for 25 years. Its so so so so bad. Im literally hurt that this company did a bait and switch on me. read more

Incompetent fools, don't trust your money with these people. I have lost both funds and points on my credit score as a result of these yokels. The teller who opened my accounts "mixed up" my checking and savings account numbers, which caused me to set up a bunch of recurring payments out of my savings account which was quickly overdrawn. Of course, they charged me fees and didn't help correct this error. Then after being a victim of fraud, they did not help me recover my stolen money even though I did not authorize the charges on my account. Bank with literally anyone else. It's safer to bury your money on the beach. read more

This bank is UNBELIEVABLE! First of all I was charged $1.80 in interest due to their Error as they have never sent me a statement on a Business Line of Credit that has a ZERO BALANCE nor did they send a bill for the annual fee due of $150!! This was due to their error that they didn't have my business address in their computers? What? How did they approve me without a business address??? Now they are refusing to waive the $1.80 in interest due to their ERRORS!!! I was like really? Your bank is refusing to waive less than $2 in fraudulent interest being charged on my credit line when I did not initiate the $150 charges?? They are willing to lose my business of 45 years due to less than $2 incorrect interest charges??? Can't wait to contact Golden Valley Bank to assist me with all of my BUSINESS and PERSONAL needs. What an idiotic policy to lose customers over $2 ~ I know I have paid thousands and thousands of dollars in interest to this Institution! DO NOT USE THIS BANK AS YOU WILL NOT BE APPRECIATED AS A CUSTOMER ~ THEY ONLY CARE ABOUT MAKING A BUCK OR $2!! read more

I have been with Tri Counties Banks since is was 13 opening a savings account when it was Citizens Bank. Last Week Tri Counties bank decided they were closing my account. Why? I was wire transfer of money to a friend they said this was an invalid reason. Called me cancelled the transaction. Tri Counties bank then sent the word to Western Union and Money Gram as they all work hand in hand. Western Union gave me all money back and said fraud because Tri Counties put the word out. Then Money Gram said fraud wouldn't give me my cash back because of Tri Counties bank. After i purchased a Money Gram with cash and they too said fraud because of Tri Counties bank Money gram gave me a cashiers check. Went back to tri counties bank to deposit it and they said oh well you tried to resend the money we told you not to we are closing your account. What? Who are you to tell me how to spend my money. Do I not have rights? Tri Counties wouldn't give me my money closed my account and it has been 2 weeks and still have not received my funds from Tri Counties bank. Why would they do that? Rude!!!! Never open an account with this bank. I went to Bank of America ant they were AWESOME!!! read more

Tri Counties bought Valley Republic in Bakersfield in March of 2022. The conversion has been a disaster. Valley's staff knew their customers. Tri Counties could care less. The help line contradicts the branch staff. To call the 1-800 workers "Open Mouth Breathers" is a compliment. They "restrict" accounts without telling the account holder. I maintain over 40 client accounts. I'm told I have to manage them on line but need a separate online account for each one. As a Valley and now Tri Counties stockholder I will be moving all of the accounts and selling my stock. What a mess. read more

I have been a client of Tri Counties for almost 9 years. I have always enjoyed my banking experiences at the local branch and it's employees. My family and I lost our home in the 2018 Campfire fire, and had to move out of state while we are waiting to return and rebuild. Fast forward, 4 years after the fire, I remarried. I called the Pillsbury Branch to request assistance in legally changing my name. That's when it all began! I called the bank and spoke to an associate who told me what I needed to do; and I did what was requested. A week later I got a call from another associate who informed me that the person I spoke to previously informed me incorrectly. During our conversation, he suggested it might be easier for me to " just switch banks", this seems difficult. This started a roller coaster of conversations with associates from both the branch and their customer support center, all the way up to the VP Mr. Adams. The assistant manager put my new signature card information in the regular mail thru the USPS, and also that of my daughters because we had a joint account. This was mailed out to me 5 weeks ago. I have not received it, nor has it been returned to the branch. Whoever gets a hold of this information has everything they would need to steal not only my identity, but for my daughter. I have spoken to over 8 employees and still no resolution. I filed a complaint with the BBB. In my complaint I asked for 5 years of identity protection for both of us, and I was offered 2 and told that was all they would offer. I was just trying to change my name due to marriage. I am a disabled United States Veteran and a fire victim waiting for a monetary settlement. I surely don't trust Tri Counties to do my banking anymore. The bank has made one mistake after another and not one employee has taken responsibility for their actions, all they have done is point fingers at each other and offer inept resolutions. I had to close ccount because of their inability to follow their own protocol of using Fed Ex to mail important personal banking information. I could go on, but the entire experience has been absolutely triggering to me. Perhaps they have treated me so dismissively because I am a woman, or a disabled veteran, I'm not sure, but they have been dismissive nonetheless. If I wasn't important enough for them to do better, then you won't be either. Good luck. read more

Our family has banked here for over 10 years. Recently they started applying their so-called policies in a discriminatory manner. They suddenly started enforcing "policies" at their discretion, whenever they felt like it, with no explanation, because the new staff didn't like us. This bank has extremely high turnover. We filed a discrimination claim then the manager closed our accounts with no notice whatsoever! The Visalia branch manager is unethical and unprofessional and his conduct is ripe for a lawsuit. I would give a zero star if I could. Do not bank here. read more

This bank's home loan servicing department care more about extracting every penny from their customers than building any sort of long term relationship. Also, trying to speak with the right person in their servicing department is very difficult. There are many home loan lenders out there. My recommendation is to stay as far away from this group as you possibly can. read more

Tri Counties - Folsom Ca - Raleys When I attempted to make a deposit yesterday, I was told that without the account number I would be unable to deposit my check. I explained that I had been depositing the same check monthly for the past eight years. 96 prior deposits have been easily deposited, and I never have had the account number. These deposits have been made in the same way, at the same branch. As Tri Counties Bank extorted this checking account out of me I have no choice but remain at this branch. A Commercial Loan payment is deducted from this checking account. The Branch Manager was kind enough to enlightened me about how I should make my deposits easier for the branch employees. Gosh, I thought the banking personnel were the ones to make our banking experiences easy and comfortable. I feel like I regress to the early 1980s when ever I have to deal with this bank. Tri Counties Bank is one of the worst out there. read more

This bank is garbage! I understand the fear going on right now with the coronavirus, but to limit your hours to only 5 hours in the middle of the day is bullshit. Half-assed measures are not the answer to solving this problem. People are still working and now I have absolutely no way to deposit my check in person because they want to limit their exposure by cramming everyone from their normal operating hours into a 5 hour window. That makes absolutely no sense! All that's going to do is increase people's chances of contracting the virus. For intelligent people they're making some pretty stupid decisions. I will be closing my account monday morning. read more

I've had a business account for 3 years and a personal for even longer. I would have expected some technical advances in that time with the bank but have yet to see anything except a recent mediocre website remodel which didn't actually add any features it changed the way it looks. We still have no iPhone or android app which means no fancy digital check deposits or easy balance inquires or anything that the larger banks offer. Their mobile banking is text message based (sooo 2004) I've had my debit card number compromised 3x in the last 3 years, ONLY this card and account, and I have a lot of other accounts with other companies that have never had this kind of problem. The employee's obviously get perks for signing you up for new services (loans,credit accounts, etc) because I get badgered at least every other time into opening something new. The things you can't beat are the nice employees, the amount of locations in town and the atm fee refund for using competitors... aside from these perks though the bank is just very far behind in what it offers as far as cool techy features and I am highly considering switching. read more

If there was a way to rate less than one I would! Extremely poor service! Long wait times as employees look on as the line and wait times grow. Beware! This bank will rip you off! They portrait themselves as a small town bank but their service is putrid to say the least! Tri Counties bank is a thief! read more

I never thought I'd write a review on Yelp for a bank... The majority of the women who work at the counter are so rude, stuck up, and useless. They are constantly talking to each other while customers are in line, never make eye contact, and just have me leaving with a bad taste in my mouth every time I go there. Today will be the last day...I will drive 10 minutes out of my way to another branch. I hope the manager reads this and gets his female staff training on customer service and professionalism. read more

I used to bank with tri counties but don't anymore because of some problems I had with them. Okay bank for Chico they have a few around town. Service is okay usually get in and out pretty quick and this one has a drive through teller. read more

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My debit card was compromised and Tri Counties refuses to reimburse the transactions. All of my transactions were in the same 60 day window except for that when I went to the bank they told me 'we better just look to make sure there is not any older ones'. They found one more transaction. Later, after like 5 calls to customer service, they said 'we do not have to pay for any of those because the first transaction is older so it limits our liability for any of those transactions.' Thanks Tri Counties! read more

I have to say, I'm really contemplating leaving. I appreciate the fact that they are worried about and trying to "protect their customers" from fraud, but they're going completely overboard, and really it seems to be more self serving than just protecting us. A few years ago I went to Hawaii for my anniversary. We tried to use our debit card and every transaction was declined. Turns out I should have notified Tri Counties and asked permission to use my account from anywhere other than home! Luckily I had a credit card with me, but I really didn't want to use it at all during the trip. I think that issue may have gone away though because I went to the east coast recently and everything worked. It does take them forever to update their tech side of things. They finally have a decent app that you can finally deposit checks with with a photo, and then AT LAST!!! Apple Pay!!!! But wait, due to again "fraud" they took it away!! Instead of doing the work to figure out a solution they just cancel it with ZERO regard for those using it and loving it. No notice; they just shut it off! Every time I tried to use it I was just flat declined! Embarrassing!! On top of that I get a call from their fraud department! When I spent quite a while on hold and told them it was my Apple Pay failing, they just said something must be wrong with the server. Come on Tri Counties, other banks don't just pull it, they work through it and don't punish the remaining customers. LAZY!!!!Another instance, I needed a large transaction I made on a holiday to go through. It was over my "daily spending limit" so I got on the phone with a lady who was boarder line just rude! I told her I needed the transaction to go through. She says she can't do anything unless she can see the transaction. I said normally I have to call to make sure it goes through. Well I can't approve what I can't see. After a few more sentences, she finally said well I can raise your daily limit...COME ON!!!I'm sorry if I didn't word it correctly, but she didn't even offer any options until after I was upset. That's just poor customer service. It's such a pain to switch banks, but I'm not really sure why I'm staying anymore... I challenge you Tri Counties; make it worth my while to stay. Message me. read more

By far the worst bank to work with! The customer service stinks! Don't ever get a loan through this bank! The cash your checks then hold them tell they are late. I have never had this bad of a experience with a bank in my life! Would stay away from this bank, not worth the trouble! If I could give zero stars I would! read more

Lousy service, antique business practices. Take your business anywhere else. Their hq is in Chico, CA; that says a lot.

I've banked here since I had my first bank account. I usually bank in orland or willows but stopped by this one and had the most rude teller that I've ever had. I will not be going back. Sticking to Orland and Willows. P read more

I had an unpleasant experience at the raleys center off skyway branch. I like to go in to pay my house payment and get a receipt. At the end of the transaction one of the male staff,decided to come over and embarass me. He raised his voice and acted as if i were stupid. Actually i have owned several homes and know how to make a house payment. He wouldnt let me speak really and i just wanted to leave and stop his abuse. I cannot imagine that hes .making many friends for the bank.i am a senior and perhaps he thinks we are all morons. I am not. No one should be treated that way. He is dark skinned and wears a mustache.perhaps he should be in a back room where he could learn how to deal with people or just stay there. read more

They are terrible in Fortuna Ca. My mother is in the hospital and wrote me a check from that bank. My mother needed some bills paid for her ect. That did not happen since that bank took possession of the check on a Friday at 4 pm because my mother didnt answer her cell phone. The bank is now closed till Monday and the check my mother mailed to me is in their possession. I explained I have my own account to deposit but they stole my check. Meanwhile my Mother gets nothing done that was needed after waiting a week for that check in the Holiday mail. I Despise this bank for what they are doing to my Mother and I at a time when she needs help, not conflict. read more

Worst banking experience ever. I was a customer for 20 years, long before they became "tri counties". Bought some cryptocurrency on a whim, a suggestion from my dad. $2500, with no notice, email or courtesy call they closed all 4 of my accounts. I only found out because an autopay bill didn't go through and they emailed me. If I had known I obviously wouldn't have invested in the stupid cryptocurrency. Now I have to spend hours opening a new account and dealing with all my automatic payments... most unprofessional, rude, disrespectful way to treat a longtime loyal customer ever! Avoid this bank at all costs, tri counties! read more

Their service is horrible. I have had nothing but problems with them for the last year and finally decided I was done dealing with their incompetence on all ends. They can't even do a simple address change or send out a debit card with out completely screwing up and just have continuous issues that they are unable to fix or complete in a timely manner. I can't recommend them to anyone after seeing how bad my experience has been dealing with them! read more

After the transfer they transferred my accounts from no fee to high fee instruments. I went in (several times) to change those types of accounts...yet, they never managed to change several accounts as requested....always to their benefit and my monthly loss. Every single time I log into website...they have some new change that ends up locking me out. When I call into customer service to be let back in to my account information I spend literally hours rectifying the situation. They never answer the phone on the 800 number in less then 30 minutes...all the while the most horrible music in the world screams out at me and they advertise about what a great "know by name service" they offer....I wholeheartedly disagree. Awful bank. read more

If you are thinking about going to Tri- Counties Bank... hear me out. We have banked with them for over 10 years. At first they treated us right. All of a sudden they have changed the way they treat us. My wife and I have business accounts with this bank. My wife has told them on more than one occasion to put me on her account to talk to them and they have not. The New bank manager comes to her office demanding to talk to her. When I informed him she is not here she is busy out of the office and what I can help him with. He states " No I need to talk to her not you." Then he stands there leaning on the counter tapping it like I am supposed to call her from her meeting out of office to have her come to the office now. Just to give him a check scanning machine when I was the one who took it to them after. I told him he can email her, he said "I have called and emailed her many times." when there was no phone calls from the bank at all on out call log and one email from a person there and my wife telling them to talk to me. Just making me feel like I am doing something bad. Last timeI made a review on them with the overdraft we had when they returned a $25,00 payment when we had $20.00 nd then charged us 34.00 and did the same thing on a .20 charge went through they didn't pay it and charged us 34.00. They cant even tell us what our overdraft amount is they have him call me to confront me on my review and try to say they don't do that for a small amount to justify it . I make a lot of deposits into her business accounts amounts up to and over 8,000.00 and not once have they put holds on it. When we had a slow month and we had to put our personal account to a fresh start due to business being slow. All of a sudden they put a hold on her Business Account when I put 2 checks in. I ask what the amount that they hold the checks she could not tell me and say its up to the discretion of the bank to hold it or release it. Which they never have done before. So they are retaliating on us for the fresh start program.They like to make up their own rules and treat other people different and change up the policies when they want to. I then called the 800 number made a complaint spent over an hour on it on the phone with my wife. The "SUPERVISOR" said they will have someone call me back at the end of business day. But they never did and I called at noon. Then I called the after hours number and my wife tries to verify once again to the supervisor and the supervisor hangs up on her. Such GREAT customer service they are giving us. This is getting ridiculous the branch I go through has a very HIGH Turnaround in employes. When the new branch manager just started they are introducing him to customers but never to my wife and I. When i post reviews they always take them down. I went to go put a deposit in the atm the new one! Musch to my surprise it was broke down again and this was at 450pm I go to the doors to the bank its locked and closed when they close at 500pm. I knock on the door and the branch manager tells me its closed and does not help me. So please think about this when you go there. read more

Impersonal customer service ( Similar to DMV ), without the technology and perks of a big bank.

Do your self a favor and STAY AWAY! This bank is a joke. OK for personal banking but do NOT trust them with your business. As a business owner you go to a bank for the ease of having things at your finger-tips! These guys change their business banking ALL the damn time and as of late it's a train wreck. They employees don't know what the hell is going on, in the past 3 weeks collectively sat on hold for over 40 hours being passed around to get answers I still don't have. They launch this new stuff (when there was nothing wrong with the prior format) with 1/2 of it working. I had to pay my CPA and extra $250 to pain-stakingly transfer my transactions line by line so I could get my taxes done! I either had to do it myself and lose more business (as the way it was missed over 28 business calls sitting on hold with them) or pay someone! I have deposited checks through the ATM to have the wrong (less) credited to my account (which is fraud) and sit on hold for another 20 minutes to get this fixed. They can't keep employees and they are always closing branches! Do us a favor and close your doors and you are obviously a joke! Watch the news. I have contacted one of my clients who is the executive producer and they have been investigating! read more

Terrible customer service, even the most routine transactions are slow and cumbersome, and the on-line banking is right out of the 1990s. And mobile banking - hopeless!! read more