Cristabel patiently helped me assess my insurance auto insurance needs. She answered all of my…read morequestions in a way that I was able to understand and I left feeling very good about having a more thorough understanding of what seemed appropriate coverage for my vehicle.

I enjoy dealing with Cristabel team member at your office on my insurance.Service with you is…read morealways timely and pleasant.Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future!

t was great meeting with Cynthia! She was so kind and helpful. I came in for an auto insurance…read morequote, but wasn't able to get coverage since I've had my license for less than three years. Even though it didn't work out, she took the time to listen to my situation and explain everything clearly. I've been feeling frustrated trying to find insurance with limited driving experience, and she really helped me better understand my options and what coverage I need. I left feeling much more informed and truly appreciate her help. I'll definitely be back next year!

I have been a customer for a little more than six years. Eddy and his team always go above and…read morebeyond. I have business, auto and life insurance all bundled. The times that I needed help with something they have handled the situations with such care. After everything is resolved they are always so good about checking in. I highly recommend this team. Thank you so much for all you guys do!

David has poor judgement and is a danger to the community. I strongly suggest finding literally any…read moreother insurance agent

They are extremely knowledgeable, very kind, and so helpful . I have known both David and Dayton…read morefor many years on a professional basis. There is not another agency I would recommend more than theirs!

Great office in chico. Reliable. Trustworthy. The team is there to help customers and always going…read moreabove and beyond to do so.

Tim is great and knowledgeable. On the other hand, Vanessa Is not. Example: i emailed her asking if…read moreshe could assist me with making a payment through the State Farm automated telephone system. I explained that I tried making a payment via phone after hours and in order to do that, i needed to provide a "key code " and i asked her to please provide that to me so I could make a payment via phone on my own. Her response was "I've never heard of that, it must be a system error!" That was her reply via email! I was in shock. She didn't even try to find out. I don't appreciate that type of response. I expected her to look into it and get back to me at minimum. I now know that the "key code"is found on your billing statement which is mailed out each month to customers. I am frustrated and feel that I may have to consider taking my business elsewhere.

I have dealt with many, many insurance companies, and in turn, many, many agents. From auto, rental…read moreand homeowners, I've dealt with them all. I was lucky enough to start working with Brian Saeteurn several years ago at a local branch of a big company. Then, all of a sudden, he was not there anymore. Brian had opened his own insurance agency over by Great Harvest on the Esplanade, in chico. Brian's help, understanding, honesty and hard work, will definitely make this one of the Premier Insurance Agencies in Chico and the Butte County area.

Very unprofessional!! Spoke with some Yahoo named MICHAEL today since Brian was out of the office…read morefor a week or so. He kept talking over me and would interrupt me when I was trying to explain things. I was very blunt and told him to stop talking over me but yet he continued to do it. his monotone voice with no inflection showed no concern or empathy for anything we were talking about. I was calling to find out why my premium went from $350 a month to $550 a month and he said it's because California insurance companies have been suffering a lot of claims and they need to pass that on to their customers so they are increasing our rates by 25%! When I asked about me adding a car two months ago and isn't that the reason why my premiums went up, he said, theoretically! Theoretically? He FINALLY looked into it and said yes, your premiums went up 13% by adding that vehicle. Makes sense. The 25% he was talking about has not even happened yet, come to find out!!! Took me 10 minutes to finally understand the real story from this clown. When I told him how rude he was being by continuing to talk over me throughout the entire conversation, he just acted like I never said anything and ignored my comments. He just kept talking over me. Probably one of the most unprofessional uncaring monotone bland "customer service" person (child) I've ever talked to. That might be an exaggeration, but he's definitely up there. Glad somebody's getting a 25% raise because it's not your customers! You, poor, poor Company, I really hope you survive! Lol. Stop trying to act like the victim. When every time you your business suffers, you simply increase our rates!!! We are the only ones that suffer, and your collective insurance monopoly is screwing all the little people that you claimed to care about so much. I know why there are no insurance in heaven, because there are no insurance agents! Lol, evil and uncaring! .... PERIOD!

Brian is everything you're possibly looking for when it comes to an insurance agent! He's reliable,…read morecommunicative, detailed-oriented, patient, understanding and informative! He's also very laid back, he won't pressure you into anything or try to "up sell" or trick you. He will ask all the necessary questions to make sure you get a plan that's met for your specific wants and needs. I didn't know much about life insurance, but was looking into getting coverage because I have a year old son. I wanted to make sure I had a plan that was affordable, yet secure enough to take care of him if something happened to me. He educated me and gave me options that was best for me. He feels more like family or a good friend than your typical agent. Loved working with him so much that I got my whole family to get insurance through him too! He definitely lives up to the Allstate motto, "you're in good hands."

I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

Vicki and Claire are the best! We trust our home and cars to their insurance expertise. We want to…read morethank you for all that you have done for us!

Very responsive and helpful. We have had State Farm for 7 years for coverage of our home and…read morevehicles and have had great service with any issues that have come up.

Initially I didn't know if an Insurance Broker was the right choice for me because I didn't think…read morethey'd be able to get me the best coverage and rate I was looking for. Boy was I wrong! I know it sounds counter intuitive but they were able to get me the same if not more coverage for less than I was paying before. That coupled with the fact that they're a local company and I can drive down to their office if I have any questions or pick up the phone and talk to my agent when i have a claim instead of calling that stupid 800# and sitting on hold for hours. Since meeting them I've switched over everything including my auto, home, health, life ins and even got my business setup with ins and workman's comp.

I am so glad I switched over to Aaron and his team!!! They really go above and beyond the call of…read moreduty. When I switched over I was notified by them how underinsured I was and not only did they fix all of thst but they saved me money to. I have used Dean & Dean for all of my personal and business insurance for about ten years now and I have recommended many people to them who are all very glad they switched.