Brian is everything you're possibly looking for when it comes to an insurance agent! He's reliable,…read morecommunicative, detailed-oriented, patient, understanding and informative! He's also very laid back, he won't pressure you into anything or try to "up sell" or trick you. He will ask all the necessary questions to make sure you get a plan that's met for your specific wants and needs. I didn't know much about life insurance, but was looking into getting coverage because I have a year old son. I wanted to make sure I had a plan that was affordable, yet secure enough to take care of him if something happened to me. He educated me and gave me options that was best for me. He feels more like family or a good friend than your typical agent. Loved working with him so much that I got my whole family to get insurance through him too! He definitely lives up to the Allstate motto, "you're in good hands."

I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

Ok so ...... Long story short I had been on the phone with cost u less for 2 hrs trying to figure…read moreout what was going on with my policy and the people on the customer service line are rude and pretend to drop the call and or will keep transferring you to other people who actually don't exist then it just pushes you to the beginning of the button pushing program to start all over again . If I was reviewing the customer call center I would give it negative stars . After the run around I decided to drive to Chico ( a 40min drive for me) when I got there I had to wait a little bit I think that is normal . I am rating 5 stars for one reason and one reason only @@pedro@@ he was very helpful in listening to the trouble I was having and helped me with getting things resolved and at a great price . I really appreciate the customer service he provided and he should be recognized for the great job that he does . Thanks again Pedro

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy…read morewhen the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me.

Brad's the man! Brad helped us insure our first home in Chico in 2006, which we still insure…read morethrough his office now that it's a rental property. We had such good experience with Brad & co. that we worked with them to insure another property in the Bay Area this year. He and his team provide top notch customer service. They respond quickly by phone or email. They also send regular updates about insurance news. Highly recommended!

Jeff Modugno provided a thorough explanation of life insurance and its benefits which is essential…read morefor those that want to protect their family. The support from the Farmers Brad Jacobson Team is top-notch too! If you have any questions about life insurance, give Jeff a call.

Hello to whom this may concern Acceptance Insurance corporate office managers for the chico…read moreCalifornia branch. I have been coming to this location for awhile now & the staff currently working this branch office are too notch. I believe the staff goes above and beyond the call of duty to make sure their customers accounts are up to date. I was not aware that my policy was about to lapse & one of the members calls & shot me a reminder to pay!!! I am not sure we're you can get that kind of personal service but it's so appreciated with a busy life it's nice to have members to watch your account. I 100% vouch for every member who works in this chico branch. I will also say that I was not expecting to receive this kind of V.I.P. service but I would suggest any chico driver who needs a good insurance broker go direct to Acceptance Insurance brokers in Chico. The best in the town of chico Grade A+

Acceptance Insurance, Elysha Moore did a fantastic job helping me for the second time with my…read moreinsurance. Elysha is phenomenal at what she does, very professional, patient, helps you understand and get to a very satisfying adjustment when dealing with your insurance. I really appreciate her help and expertise and definitely highly recommend Elysha Moore at Acceptance Insurance.

I have been a part of Many insurance companies but this one by far has surpassed my expectations in…read morecustomer service and sincere care to help with a problem and get to know people and make them friends. That is rare these days. I love baker & baker staff!!!

Received a advertisement postcard from this agency that had a Google Street View image of my house…read moreprinted on it. Not only is this disturbing, it's a direct violation of Google's terms of service for commercial use of street view images in print advertising. I cannot imagine giving my business to an agent with such a callous disregard for my privacy.

Crystal's vibrant smile and willingness to help was exceptional, thank you for the great customer…read moreservice

I recommend Chico Creek Ins Services, for the professional knowledge, cleanliness & friendliness…read more The owner has 10 yrs of ins experience. He is a Chico local! He is bilingual & always available for advice and assistance! He has many referral sources and offers a wide verity of ins companies for ALL your ins needs!

Genia and her staff have been nothing short of amazing! They provide first class service and always…read morehave my best interest in mind. I am grateful for their thoroughness and time spent to make sure that I am all squared away. Thanks Again!

I really appreciated the time that Patrick gave my wife and I while going over insurance options,…read morewe weren't sure what to expect but with his advise and experience he helped us pick the right plan for our family. Thank you to Patrick and his team for making this process easy.

Great customer service. Fair price for my home owners…read moreinsurance. I'm happy with the price.

Terrible customer service. Doesn't return emails. Doesn't return calls. After weeks of not getting…read morethrough to him, I changed agents.

My experience with the tragedy of the campfire is with a multi family community…read more We had Three homes, all next door to one another. Each one had its own policy. 1st Allstate, (total loss- our personal home) 2nd was a Duplex, (total loss) 3rd was a four bedroom home with a detached garage,( it received fire damage but survived.) When we purchased these homes back in 2015 and 2016, we had offered our primary home to Darren. I was really impressed, he said "no keep it with Allstate". This is a testament to his integrity, he could have easily bundled the 3 policies, instead it was left with Allstate. He throughly explained each new policy to us. For instance he had them insured as rentals. This protected us in case there was a loss of use and (a loss of income.) He dignified me with many answers to each question. He even offered extra coverage that I declined (I now regret) this too shows Darren is not a high pressure salesman. He suggested more personal property coverage, but I didn't feel our personal property was worth much. But that was MY Decision. With this new learning curve I now help others as others have helped me. AFTER THE FIRE- Everything had to be moved to a new location. If anybody understands business that means phones, faxes, communication, connections and Internet. That is not an immediate fix. They opened their doors as quickly as possible to start fielding calls and helping their clients. Many agents lost their homes. Coming into work, with folding chairs and folding tables. Just to get their doors open. Some without having a hotel to even stay in. For they too found themselves homeless, without their community and family. They were absolutely inundated, by the distraught, overwhelmed, sad and many angry clients looking for something and someone to blame. The staff took it all. Open during these extreme circumstances, Darren told me, there was nowhere else he would be. It was his civic duty to be here for his clients. Thankfully he was my agent and broker. He covered my assets as if they were his own. The tears, shock, distressed and depressed. I stopped by, and they graciously checked on me gave me personal hugs offered me water. This is an agent you would want. I couldn't suggest him more highly. if you're looking for someone with integrity and knowledge, Darren is the right broker for you. I have two homes in his capable hands. Now it's time to rebuild. I'll be staying with Darren.

REALY dislike giving poor reviews but your home is at risk with this company. Got notified 10/30…read morethat my fire insurance was cancelled 3/29, SEVEN MONTHS AGO. Completely unacceptable risk. Their turnover is terrible, I've had 4 different agents in as many years so the oversight shouldn't surprise me. Clients beware! Response to owner -Provide documentation please. I currently have 10 insurance policies, 9 with Nevin. you have my Checking account info on file, I ALWAYS pay in full. I call bullshit. Own up to your mistake and do better. There was a glitch back in March with the Fair Plan payment portal but I was assured by your agent it would get processed. It certainly did not!

I'm turning 65 this year and it triggered the loss of health insurance coverage from my former…read moreemployer. I thought I'd be able to figure out Medicare for myself and independent insurance for my wife and dependent daughter. But after facing numerous decisions and difficult to answer questions, I realized I really needed help. I should have gone straight to Firm Foundations at the beginning! I fully recommend this place. We worked with both Dale and Stewart. They are extremely welcoming and friendly and you can tell they are genuinely interesting in doing the very best for their clients. Most important, it is apparent they are fully knowledgeable about the everchanging details of health insurance and they have the sophisticated programs to analyze each person's personal needs to come up with solutions. After our first meeting, we called back several times and they were always eager to receive and answer our inquiries. For those who don't know (I wasn't sure), brokers like this don't cost anything to the customer. If you are looking for a health insurance broker, you can go to these folks with confidence.

If you want to save yourself time, money, and mental anguish visit Firm Foundations for your…read moreinsurance needs. Whether you need help navigating the CoveredCA, Medicare (you'll probably be needing a supplemental and/or prescription plan...surprise!) or individual insurance hell, Firm Foundations will be your trusted guide through this particular human Inferno (a Virgil [Stuart Kurtz) to your Dante [this is where your name goes], if you will). Call them now lest your soul be lost forever to the pits an anxiety and bankruptcy.