Ok so ...... Long story short I had been on the phone with cost u less for 2 hrs trying to figure…read moreout what was going on with my policy and the people on the customer service line are rude and pretend to drop the call and or will keep transferring you to other people who actually don't exist then it just pushes you to the beginning of the button pushing program to start all over again . If I was reviewing the customer call center I would give it negative stars . After the run around I decided to drive to Chico ( a 40min drive for me) when I got there I had to wait a little bit I think that is normal . I am rating 5 stars for one reason and one reason only @@pedro@@ he was very helpful in listening to the trouble I was having and helped me with getting things resolved and at a great price . I really appreciate the customer service he provided and he should be recognized for the great job that he does . Thanks again Pedro

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy…read morewhen the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me.

Brian is everything you're possibly looking for when it comes to an insurance agent! He's reliable,…read morecommunicative, detailed-oriented, patient, understanding and informative! He's also very laid back, he won't pressure you into anything or try to "up sell" or trick you. He will ask all the necessary questions to make sure you get a plan that's met for your specific wants and needs. I didn't know much about life insurance, but was looking into getting coverage because I have a year old son. I wanted to make sure I had a plan that was affordable, yet secure enough to take care of him if something happened to me. He educated me and gave me options that was best for me. He feels more like family or a good friend than your typical agent. Loved working with him so much that I got my whole family to get insurance through him too! He definitely lives up to the Allstate motto, "you're in good hands."

I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

Jeff Modugno provided a thorough explanation of life insurance and its benefits which is essential…read morefor those that want to protect their family. The support from the Farmers Brad Jacobson Team is top-notch too! If you have any questions about life insurance, give Jeff a call.

Jeff helped my wife and I get life insurance. He's friendly and made the process very easy. I…read morefelt all my questions were answered honestly. And I plan to recommend him to family and friends who need insurance.

Horrible customer service! At one time I had most of my properties with Titus until my accounts…read morewere transferred to this Chico office. I had horrible customer service from the start in this Chico branch. I hope this review saves a few people from mounds of headache in the future.

I had not reviewed my insurance an costs for many years, based on a recommendation, I contacted…read moreTitus and got a quote on rental property, business property and home insurance. They gave me a fair analysis on these insurances, saved me thousands over a few years, and were honest and polite enough to tell me which insurance I should keep. This took them quite a bit of time. Jennifer and Keith were polite, patience, and very helpful!! And0 they saved me money while matching the plans I had - Sweet !!

Crystal's vibrant smile and willingness to help was exceptional, thank you for the great customer…read moreservice

I recommend Chico Creek Ins Services, for the professional knowledge, cleanliness & friendliness…read more The owner has 10 yrs of ins experience. He is a Chico local! He is bilingual & always available for advice and assistance! He has many referral sources and offers a wide verity of ins companies for ALL your ins needs!

I truly never write negative reviews, but the way I was treated by Golden Apple's representative,…read moreRon, was ridiculous. My wife is a teacher and we bought a brand-new home in 2023, excited to start our story here. We were able to get insurance through Golden Apple at the very last minute which was a relief at the time, but it took them forever to even process our quote. Still, we eventually got coverage and thought all was good. Our home is fully equipped with the required fire safety measures: fire sprinklers, alarms, and more than 150 feet of defensible space in every direction. So imagine our surprise when Golden Apple sent us a letter saying we would be dropped. No explanation, no chance to ask questions, just a letter. I called Ron immediately. At first, he was apologetic and said he was reaching out to other agencies, and we were given until mid-December before being dropped. That was over a month ago. Since then, there's been zero follow-up. My wife kept urging me to call back, so I did today. This time Ron basically shrugged me off, saying he had already called around and "nobody could service Paradise." The kicker? He never bothered to communicate that to us. Who knows how many others he left in the dark. At this point, even if Golden Apple could cover us, I wouldn't want to work with people who clearly don't care about their customers' wellbeing. I then called Nevin & Witt. Their agent listened, understood, and promised to follow up quickly. She even said they are having success writing policies in Paradise. Night and day difference go check them out if you want someone who actually gives a damn.

I had an expensive homeowner claim. It was handled flawlessly and the company couldn't have done…read morebetter.

When called about a claim, I was sick and lost my voice, they established the claim against me…read morebecause of it and when I called they refused to take a statement knowing well that I had been sick. I had witnesses they said were "biased" which is a lie. I am not ok with State Farm's methods. Understand that people need to recuperate.

10/10 definitely recommend! I was in need of switching agents and having some of my policies…read moreexplained to me, as well as adding on more. Marco Antonio was extremely helpful and patient. He went over the policies and explained any questions I had. The ambience was welcoming and friendly. Come check them out!

Cristabel patiently helped me assess my insurance auto insurance needs. She answered all of my…read morequestions in a way that I was able to understand and I left feeling very good about having a more thorough understanding of what seemed appropriate coverage for my vehicle.

I enjoy dealing with Cristabel team member at your office on my insurance.Service with you is…read morealways timely and pleasant.Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future!

I, like so many others, lost my home in Paradise in the Camp Fire. When my husband and I finally…read more found another amazing home in Magalia we wanted to buy, I had a very hard time finding adequate homeowners insurance policies. I spent 2 weeks calling various brokers and agencies trying to get a decent policy (I wasn't about to take my chances with the Cal-Fair Policy). I came across Sonia's Facebook post on the Camp Fire Page and decided to give them a call. BEST decision ever! Marina and Sonia we're absolutely amazing. After dealing with my previous homeowners insurer and realizing that I hadn't made sure we were fully covered on our last policy, I knew this time around I needed to be sure the limits and coverages on the new policy would protect our assets. Marina spent a lot of time making the necessary adjustments to our policy and was very conscientious of my situation and needs, and worked very hard to get us what we needed. She managed to get us a very good North Light policy along with a great umbrella policy that gave us the added protection I wanted. She did such an amazing job with our homeowners policy, I moved over my auto insurance and liability policy on our burned lot to Allstate as well. These are some amazing people who truly care about their customers and do whatever they can to make sure their customers are well protected! Thank you Marina and Sonia for helping us get our lives back after the fire!!

I just got off the phone call with someone who works at Allstate in Chico. I'm sure that Sonia aery…read morewould not be happy with the attitude of this person that I spoke with. It was not a good experience and it really turned me off from working with anyone at Allstate. I understand negative reviews are not good but I had a very simple request and was treated very rudely.