We have been State Farm clients for over 25 years. We find Keith McBride and Michelle to be very…read moreprofessional and friendly. They have our best interest at heart and are always available. A big thank-you to this office! Larry & Marcia Huestis

This update is not so much a reflection on Keith's team as it is an indictment on State Farm in…read moregeneral. For the last 30 years I have had auto and home policies with State Farm. In that time, I have had zero accidents and zero claims that were my fault. I live in the western part of Chico where there is literally no wildfire risk. When time came to renew my policy, I was told that despite my home not being in a wildfire risk area and being a loyal customer for 30 years, they would not renew my home policy because of increasing risk exposure in California. I'll be the first to admit that wildfires are a problem in the state, but logical businesses understand that there are areas within the state with wildfire danger and areas without. Within 30 minutes I went to AAA who had no problem insuring my vehicles and home and I've turned my back on State Farm as they have done to every Californian. I encourage every single person with a State Farm policy to cancel it to run them out of the state entirely.

Brad's the man! Brad helped us insure our first home in Chico in 2006, which we still insure…read morethrough his office now that it's a rental property. We had such good experience with Brad & co. that we worked with them to insure another property in the Bay Area this year. He and his team provide top notch customer service. They respond quickly by phone or email. They also send regular updates about insurance news. Highly recommended!

Jeff Modugno provided a thorough explanation of life insurance and its benefits which is essential…read morefor those that want to protect their family. The support from the Farmers Brad Jacobson Team is top-notch too! If you have any questions about life insurance, give Jeff a call.

If you want to save yourself time, money, and mental anguish visit Firm Foundations for your…read moreinsurance needs. Whether you need help navigating the CoveredCA, Medicare (you'll probably be needing a supplemental and/or prescription plan...surprise!) or individual insurance hell, Firm Foundations will be your trusted guide through this particular human Inferno (a Virgil [Stuart Kurtz) to your Dante [this is where your name goes], if you will). Call them now lest your soul be lost forever to the pits an anxiety and bankruptcy.

I'm turning 65 this year and it triggered the loss of health insurance coverage from my former…read moreemployer. I thought I'd be able to figure out Medicare for myself and independent insurance for my wife and dependent daughter. But after facing numerous decisions and difficult to answer questions, I realized I really needed help. I should have gone straight to Firm Foundations at the beginning! I fully recommend this place. We worked with both Dale and Stewart. They are extremely welcoming and friendly and you can tell they are genuinely interesting in doing the very best for their clients. Most important, it is apparent they are fully knowledgeable about the everchanging details of health insurance and they have the sophisticated programs to analyze each person's personal needs to come up with solutions. After our first meeting, we called back several times and they were always eager to receive and answer our inquiries. For those who don't know (I wasn't sure), brokers like this don't cost anything to the customer. If you are looking for a health insurance broker, you can go to these folks with confidence.

t was great meeting with Cynthia! She was so kind and helpful. I came in for an auto insurance…read morequote, but wasn't able to get coverage since I've had my license for less than three years. Even though it didn't work out, she took the time to listen to my situation and explain everything clearly. I've been feeling frustrated trying to find insurance with limited driving experience, and she really helped me better understand my options and what coverage I need. I left feeling much more informed and truly appreciate her help. I'll definitely be back next year!

I have been a customer for a little more than six years. Eddy and his team always go above and…read morebeyond. I have business, auto and life insurance all bundled. The times that I needed help with something they have handled the situations with such care. After everything is resolved they are always so good about checking in. I highly recommend this team. Thank you so much for all you guys do!

Initially I didn't know if an Insurance Broker was the right choice for me because I didn't think…read morethey'd be able to get me the best coverage and rate I was looking for. Boy was I wrong! I know it sounds counter intuitive but they were able to get me the same if not more coverage for less than I was paying before. That coupled with the fact that they're a local company and I can drive down to their office if I have any questions or pick up the phone and talk to my agent when i have a claim instead of calling that stupid 800# and sitting on hold for hours. Since meeting them I've switched over everything including my auto, home, health, life ins and even got my business setup with ins and workman's comp.

I am so glad I switched over to Aaron and his team!!! They really go above and beyond the call of…read moreduty. When I switched over I was notified by them how underinsured I was and not only did they fix all of thst but they saved me money to. I have used Dean & Dean for all of my personal and business insurance for about ten years now and I have recommended many people to them who are all very glad they switched.

This review is for AAA as a whole and not just the Chico branch…read more I bought AAA specifically for the purpose of making a trip across the United States with my small 5 x 8 trailer. I bought the most expensive policy - AAA Plus. It costed around $200. While going across country, one of the lights on my dashboard came on. I looked in my car book and it said do not drive the car. I was only about 20 miles from the next small town, but I stopped and called AAA expecting help. When they found out I had a trailer, they said they could not help me. They could tow my car, but they could not tow my trailer. They expected me to leave my trailer with all my belongings in it by the side of the road. Or I could pay them to tow my trailer. They told me that there was no one in that small town 20 miles ahead of me that could tow my trailer. They said I had to wait for someone from a hundred miles away to come to my location and tow my trailer and I had to pay for it. I sat there for 4 hours in the blazing sun while someone from a hundred miles behind where I had just come from drove to my location. When the tow guy got there, I asked him why somebody from the town 20 miles up the road couldn't come and tow me. He said he did not know why they sent him from so far away, because there were at least three tow services from the town 20 miles away that could have towed me. He hooked everything up and we drove 20 miles up the road. I had to pay him a hookup fee and a per mile charge for towing my 5 x 8 trailer 20 miles. This amounted to over $200.00 - after waiting over four hours for him to get there. He unhooked my trailer at a motel there. Then the driver took my car and dropped it off at the mechanic that AAA had told him to drop it at. AAA told me that they notified that mechanic that I was coming and they chose that shop because he had time to see me. The next day, I had to walk (no taxi's in this tiny town) at least a mile to the mechanic and got in my car so I could sit down and wait. The mechanic was late. I got on the phone and called him. He said he was somewhere else in another town and would be there in about a half an hour. When he finally got there, I told him what AAA had said. He said AAA never called him, he had no idea who I was and could not work on my car for at least a week. He was very mean and rude. I asked him if he could just please look at the warning light that I was talking about on the car and tell me what it was. I put the key in the car and the warning light did not come on. He said, "Well, I don't see anything, so there's nothing wrong." I got in the car and drove away. I went back to the motel and tried to hook my trailer up and I could not. I pulled two guys out of the parking lot to see if they could help me hook the trailer up. One of the guys was so strong he lifted the trailer a bit and then it was able to go onto the hitch. The trailer jack that I had bought for the purpose of me being able to hook the trailer on and off myself proved to be worthless unless the trailer and car were on completely flat ground. When I got to my final destination, I went into a AAA office and talked to a manager about this incident. I feel as though I should be reimbursed for AAA having forced me to pay for my own towing. They also sent me to a mechanic who had no idea I was coming and did not have time to work on my car for a week. They refused to reimburse me. They said their towing packages only apply to cars. I told them that when I initially bought my AAA Plus membership, I told the person exactly what I was going to do with it, and she never mentioned that trailers were not covered. AAA told me they would not compensate me for refusing to pay trailer towing fees. What they would happily do for me though is give me a $50 credit off my membership for next year. So their solution to this issue is ME giving them another $150 of my money instead of $200 for their worthless towing package. Really nothing out of their pocket to solve the problem! AAA packages are WORTHLESS. I will stick with the towing policy that comes with my regular car insurance. It is only about $35 and also comes with a free rental car if yours is in the shop.

The people have been very polite and pleasant. I have not been to the new site but the old site was…read moreeasy for me. I have had many enjoyable visits conducting business that I did not need to go to the main DMV office.

Crystal's vibrant smile and willingness to help was exceptional, thank you for the great customer…read moreservice

CHICO CREEK INSURANCE have been absolutely awesome!! Julio was amazing at finding me great prices…read moreand lower rates for my cars. And he was have super prompt and helpful when I Initially did an Internet quote. When I went into his office he knew exactly who I was by name and was able to help me get insurance without have to be upsold or bothered by Unnecessary questions . He even helped me with questions I had about another Another insurance claim. I Absolutely without a doubt recommended him to All my friends and familyThank you very, very much to you ALL for your help and the peace of mind you have provided.

I had an expensive homeowner claim. It was handled flawlessly and the company couldn't have done…read morebetter.

I truly never write negative reviews, but the way I was treated by Golden Apple's representative,…read moreRon, was ridiculous. My wife is a teacher and we bought a brand-new home in 2023, excited to start our story here. We were able to get insurance through Golden Apple at the very last minute which was a relief at the time, but it took them forever to even process our quote. Still, we eventually got coverage and thought all was good. Our home is fully equipped with the required fire safety measures: fire sprinklers, alarms, and more than 150 feet of defensible space in every direction. So imagine our surprise when Golden Apple sent us a letter saying we would be dropped. No explanation, no chance to ask questions, just a letter. I called Ron immediately. At first, he was apologetic and said he was reaching out to other agencies, and we were given until mid-December before being dropped. That was over a month ago. Since then, there's been zero follow-up. My wife kept urging me to call back, so I did today. This time Ron basically shrugged me off, saying he had already called around and "nobody could service Paradise." The kicker? He never bothered to communicate that to us. Who knows how many others he left in the dark. At this point, even if Golden Apple could cover us, I wouldn't want to work with people who clearly don't care about their customers' wellbeing. I then called Nevin & Witt. Their agent listened, understood, and promised to follow up quickly. She even said they are having success writing policies in Paradise. Night and day difference go check them out if you want someone who actually gives a damn.