This is the best bank I have ever dealt with! They have the best tellers and take care of there…read moremember. They go the extra mile for me!

This bank is new is it is pretty and clean. It has plenty of atm's and a drive thru…read more The staff member who showed me 5 star customer service was Arthor. Banking is a people business and Arthur was good at making me feel welcome. I'd come here again even though Google maps shows another Chase bank a block away because it's new. They are motivated to offer promotions.

I had a great experience at Chase today with the banker Omar Chavira. I was super impressed with…read morehis customer service and it showed that he really cared. He made sure to do everything thoroughly along with being very personable and a delight to chat with. He also gave me his card and let me know I could reach out to him if I had any questions at all. Super impressed!! :)

Great local bank with friendly tellers. We opened both a checking and savings account. I never…read moreremember to bring my ATM card or account number but no one ever complains and they are always happy to look it up so that I can complete my transaction. Support local businesses!

I called on the phone asking if there is a hold on paycheck cashing and the clerk told me it…read moredepends on the situation. He was very rude and did not feel like talking on the phone. I get the feeling of snobbishness at this bank. They only want to sit on their assets and not provide good customer care.

Massive shoutout to the homies at Tri Counties. As someone who is very often positioned near these…read morefine folks as a result of my job, I am always impressed with their amazing mix of joviality and professionalism. In fact, more often than not, their rapport goes a long way in making my shifts more tolerable. Just... Wow. Incredible. Highly recommended for all of your banking needs. They also have good taste in music.

My nearest branch is good. However, the 800 #/call center…read moreis a joke. There is no reason for the incredibly long holds to get a rep. Covid is a year old. Run this place like a business and have adequate staff manning the phones. The excuse "we are bringing more people on and have to train them", has been used well before the Covid, during the Covid, and continues. Inexcusable.

I come to Golden One because they offer services for my credit union that is back home. Very…read moreconvenient. As with other banks, not much to say, except that their tellers are friendly, but their service can be a tad on the slow side. Something I found interesting is that you need an ID to deposit money into an account (yes deposit, not withdrawal). Overall seems like an a-ok bank to me.

Love this bank! No fees for checking or saving, they just require you to have at least a dollar in…read moreyour accounts to keep them open. One of my concerns with credit unions are having enough ATMs and because this is CA based and not Chico based specifically they actually have many options. Diego helped me open an account and he was wonderful, he explained everything clean and made me comfortable to ask all my questions. I'll try to report back in a year and let you know how it's going but so far I'm very satisfied!

Quiet branch, and never any huge lines when I go in which seems like a rarity when compared to most…read morebanking centers. The staff is quick and efficient, I'm usually in and out in less than 3 minutes. Keep up the good work!

I guess bankers hours are 10 to 4 now! Must be nice closing the doors before most of your customers…read moreget out of work... that way y'all don't have to actually work during the day. What happened at 9 to 5? Actually, this is probably been going on for a long time because the bank tellers are becoming more and more useless. For the last five years they haven't even answered their phone.even when you open the bank account and they give you a business card with the phone number on it, it doesn't actually work. (and that is no exaggeration). Just frustrating... Very frustrating! For a company that earned $98 billion last year, you think they could serve their customers a little better.

They are always very punctual and helped with many issues I had when I managing accounts for a law…read moreoffice. The manager Sally is always professional and has a big smile. The counter tellers always helped with depositing big tractions and were always very thorough and quick with the accuracy of the deposits made. I highly recommend this branch in Chico.

Sally Mendez has horrible customer service and I highly recommend not using this branch. The…read moreRedding branch has friendly representatives but Sally is extremely rude and has caused me to lose a lot of money. I have legitimate fraudulent activity on my account and instead of being helpful, she looks at me as if I am the criminal. I have been told and I can see from other reviews that others feel the same way. Maybe she is close to retirement. I have no idea why her management doesn't take the complaints seriously.

Just spent 13 AMAZING minutes on the phone with JULIE - had called only with a single question…read moreabout a fee, BUT she listened carefully to my needs, asked a few questions, and helped me understand & organize several NEW [and less costly] ways to bank - including avoiding monthly fees; answering questions about Trust and account signatures, and access to accounts in different circumstances - she then assisted me in streamlining my authentication by voice, so that when future questions arise, info can be found quickly. Details are being sent to help with decisions, Our family has banked with TCB for 50+ years - we still hold a CHARTER account out of Durham - in all those years, every banking interaction with TCB STAFF, has been SUPERB! JULIE maintains that level of SERVICE!

I am a refugee from Tri Counties Bank. Substantial over charges, staff unwilling or unable to make…read moreadjustments. They maybe local, at the expense of the population they serve: Oh, they only only serve the stock holders with increased dividends. How were they able to charter a chartered representative agreement?

We are new to town, and at the suggestion of our realtor contacted Tri Counties as a local bank…read more We are so glad we did!! The new accts banker, Dylan Behnke, was extremely helpful and kind. He walked us through the process of opening up accts for savings and checking. We appreciated the kind manner and time he spent with us to achieve our goal of opening up accts. at a local bank. We were so used to the rush-rush mentality of the Silicon Valley where most banks don't have time to say hello let alone walk you through opening up accts to do banking. It was such a good experience, that we'll likely be customers for good.

As a long-time Tri Counties Bank customer, when applying for a HELOC, I was treated with…read morecondescension and disrespect. I really wish I could have had a better experience. David S.

Friendly staff smiles, treats you like a human being and cashes your payroll check…read more Unlike the branch at East & Cohasset (which is worthless and to be avoided at all cost), this branch is staffed by nice people who actually let you cash a check.

I had a very disappointing experience at my local Wells Fargo Branch that I feel needs to be…read moreshared. I've been a customer with this bank for a little over 15 years, and I went in to simply cash two checks totaling a little over $2500. The teller, Ziggy was polite, professional, and helpful as I felt Ziggy was new which is the reason he needed an override..::He did explained once having me sign the check he would need an manger override due to the amount of one of the checks that was $2040 which I completely understand. Unfortunately the interaction with the branch manager, Alondra Soto Dorado, was the complete opposite. From the moment she got involved. Her attitude was rude, dismissive, and unprofessional. She refused to approve the transaction without any explanation and did not provide any clear reason as to why the check could not be cashed. As a long time customer, I felt that this kind of unfair treatment is unacceptable. What made the situation worse was the way I was treated. There was no effort in trying to communicate responsibly or respectfully or offer an alternative solution. On top of that I was intentionally given incorrect information about her identity. Which forced me to return to the branch after filing a complaint with corporate just to confirm who I dealt with. From my understanding after briefing my wife whom was outside sitting in our truck she joined me the second time and confirmed Alondra, knew exactly who I was. My Wife used to work with Alondra, at the check cashing. Not sure what her issue is with me however, No customer should be treated with such disregard and clearly discrimination. Especially when simply trying to cash a check and have access to their own funds. Professionalism, transparency, and basic respect should be standard. I've already felt a complaint with Wells Fargo's corporate and I pray they take this matter seriously. Based on my experience, I was inconvenience and had to take my check to US Bank who cashed the check with no problem, even though she had me signed a check and she stamped it. Based on my experience, I would strongly caution, others about visiting this location until improvements. Wells Fargo's this specific branch 355 Memorial Way, Chico CA 95926