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    Tri Counties Bank

    2.3 (13 reviews)
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    Personal banking

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    5 years ago

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    9 years ago

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    9 years ago

    Anthony Bennett has lost my business. Very unprofessional and not trust worthy. Will not do business again.

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    Wells Fargo Bank - Alondra, Branch Manager. The person who refused to cash my check.

    Wells Fargo Bank

    (17 reviews)

    I had a very disappointing experience at my local Wells Fargo Branch that I feel needs to be…read moreshared. I've been a customer with this bank for a little over 15 years, and I went in to simply cash two checks totaling a little over $2500. The teller, Ziggy was polite, professional, and helpful as I felt Ziggy was new which is the reason he needed an override..::He did explained once having me sign the check he would need an manger override due to the amount of one of the checks that was $2040 which I completely understand. Unfortunately the interaction with the branch manager, Alondra Soto Dorado, was the complete opposite. From the moment she got involved. Her attitude was rude, dismissive, and unprofessional. She refused to approve the transaction without any explanation and did not provide any clear reason as to why the check could not be cashed. As a long time customer, I felt that this kind of unfair treatment is unacceptable. What made the situation worse was the way I was treated. There was no effort in trying to communicate responsibly or respectfully or offer an alternative solution. On top of that I was intentionally given incorrect information about her identity. Which forced me to return to the branch after filing a complaint with corporate just to confirm who I dealt with. From my understanding after briefing my wife whom was outside sitting in our truck she joined me the second time and confirmed Alondra, knew exactly who I was. My Wife used to work with Alondra, at the check cashing. Not sure what her issue is with me however, No customer should be treated with such disregard and clearly discrimination. Especially when simply trying to cash a check and have access to their own funds. Professionalism, transparency, and basic respect should be standard. I've already felt a complaint with Wells Fargo's corporate and I pray they take this matter seriously. Based on my experience, I was inconvenience and had to take my check to US Bank who cashed the check with no problem, even though she had me signed a check and she stamped it. Based on my experience, I would strongly caution, others about visiting this location until improvements. Wells Fargo's this specific branch 355 Memorial Way, Chico CA 95926

    I came in to Wells Fargo on a Saturday. There was a manager named Elaine something with an E. She…read morewas kicking everyone out because they were closing soon. She was rude to everyone and wanted them to use the atm. If you can stay an a few mins to assist your customers you should definitely consider to switch jobs. I put a complaint to corporate as well. Be nice to people that is literally customer service

    Tri Counties Bank - banks - Updated May 2026

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