Crystal's vibrant smile and willingness to help was exceptional, thank you for the great customer…read moreservice

I recommend Chico Creek Ins Services, for the professional knowledge, cleanliness & friendliness…read more The owner has 10 yrs of ins experience. He is a Chico local! He is bilingual & always available for advice and assistance! He has many referral sources and offers a wide verity of ins companies for ALL your ins needs!

Brian is everything you're possibly looking for when it comes to an insurance agent! He's reliable,…read morecommunicative, detailed-oriented, patient, understanding and informative! He's also very laid back, he won't pressure you into anything or try to "up sell" or trick you. He will ask all the necessary questions to make sure you get a plan that's met for your specific wants and needs. I didn't know much about life insurance, but was looking into getting coverage because I have a year old son. I wanted to make sure I had a plan that was affordable, yet secure enough to take care of him if something happened to me. He educated me and gave me options that was best for me. He feels more like family or a good friend than your typical agent. Loved working with him so much that I got my whole family to get insurance through him too! He definitely lives up to the Allstate motto, "you're in good hands."

I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

Jeff and his team are super communicative, highly knowledgeable and respond quickly when we reach…read moreout. Excited to work with this professional company and will absolutely be referring him to others.

We are very happy to have insurance and appreciate the communication with Megan. Unfortunately, my…read moreMIL's insurance was canceled after making a claim in 2022 and trying to find a new comapny was daunting during this insurance crisis currently present in California. We were turned away by every major company so we started looking locally. One company required lots of home photos, copies of permits, and extra paperwork in order to even receive a quote! That's when I found Jeff Fowlers Insurance. Megan quickly responded to my inquiry and was able to quickly find a company willing to accept CA residents and someone who had a recent claim! I wish I would have called them first! Happy to have coverage and Megan was easy to work with communicating primarily though email and phone which made it convenient. Thanks to the team for making this a smooth and easy process!

Ok so ...... Long story short I had been on the phone with cost u less for 2 hrs trying to figure…read moreout what was going on with my policy and the people on the customer service line are rude and pretend to drop the call and or will keep transferring you to other people who actually don't exist then it just pushes you to the beginning of the button pushing program to start all over again . If I was reviewing the customer call center I would give it negative stars . After the run around I decided to drive to Chico ( a 40min drive for me) when I got there I had to wait a little bit I think that is normal . I am rating 5 stars for one reason and one reason only @@pedro@@ he was very helpful in listening to the trouble I was having and helped me with getting things resolved and at a great price . I really appreciate the customer service he provided and he should be recognized for the great job that he does . Thanks again Pedro

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy…read morewhen the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me.

Brad's the man! Brad helped us insure our first home in Chico in 2006, which we still insure…read morethrough his office now that it's a rental property. We had such good experience with Brad & co. that we worked with them to insure another property in the Bay Area this year. He and his team provide top notch customer service. They respond quickly by phone or email. They also send regular updates about insurance news. Highly recommended!

Jeff Modugno provided a thorough explanation of life insurance and its benefits which is essential…read morefor those that want to protect their family. The support from the Farmers Brad Jacobson Team is top-notch too! If you have any questions about life insurance, give Jeff a call.

My experience with the tragedy of the campfire is with a multi family community…read more We had Three homes, all next door to one another. Each one had its own policy. 1st Allstate, (total loss- our personal home) 2nd was a Duplex, (total loss) 3rd was a four bedroom home with a detached garage,( it received fire damage but survived.) When we purchased these homes back in 2015 and 2016, we had offered our primary home to Darren. I was really impressed, he said "no keep it with Allstate". This is a testament to his integrity, he could have easily bundled the 3 policies, instead it was left with Allstate. He throughly explained each new policy to us. For instance he had them insured as rentals. This protected us in case there was a loss of use and (a loss of income.) He dignified me with many answers to each question. He even offered extra coverage that I declined (I now regret) this too shows Darren is not a high pressure salesman. He suggested more personal property coverage, but I didn't feel our personal property was worth much. But that was MY Decision. With this new learning curve I now help others as others have helped me. AFTER THE FIRE- Everything had to be moved to a new location. If anybody understands business that means phones, faxes, communication, connections and Internet. That is not an immediate fix. They opened their doors as quickly as possible to start fielding calls and helping their clients. Many agents lost their homes. Coming into work, with folding chairs and folding tables. Just to get their doors open. Some without having a hotel to even stay in. For they too found themselves homeless, without their community and family. They were absolutely inundated, by the distraught, overwhelmed, sad and many angry clients looking for something and someone to blame. The staff took it all. Open during these extreme circumstances, Darren told me, there was nowhere else he would be. It was his civic duty to be here for his clients. Thankfully he was my agent and broker. He covered my assets as if they were his own. The tears, shock, distressed and depressed. I stopped by, and they graciously checked on me gave me personal hugs offered me water. This is an agent you would want. I couldn't suggest him more highly. if you're looking for someone with integrity and knowledge, Darren is the right broker for you. I have two homes in his capable hands. Now it's time to rebuild. I'll be staying with Darren.

I came here 03/2025 and the only way to get my home insured was to bundle my car/home insurance…read more.. which would double my car payment from 120 to over 220!! Didn't work out for me so I went to Farmers

Got a notice from my insurance carrier that they were dropping my Home Owner's Insurance for new CA…read morebuilding requirements (I had no idea - I've lived in the house for 27 years). I had to hire a plumber for $$$$$, it was a bad day. THEN the carrier wanted to challenge the work that was done! Thank goodness for Vanessa at Dahlmeier... she contacted the carrier and got ahold of a different official at the carrier (one who could read Standard English) - LO! AND BEHOLD! Everything is FIXED the VERY NEXT DAY! Bad day? Call Dahlmeier! (ask for Vanessa)

I had an excellent experience with Seth Allgood, at Relation insurance services on Longfellow…read moreAvenue in Chico, California. When we arrived he was in the middle of a meeting, but he took the time to step away and help us right away, which meant a lot given our situation we needed important insurance for my Mom , who currently is in the hospital and Seth Was incredibly kind, patient and understanding. He took the initiative to do the research we needed and contacted my mom's agent Robert Cryer, at Dahlmeier insurance who then emailed the appropriate party to obtain the requested information Seth also followed up within an hour to confirm everything had been taken care of both Seth and Robert went out of their way to get this done immediately, which we truly appreciated during such a stressful time, we truly appreciate the professionalism compassion and responsiveness shown throughout this experience and highly recommend Relation Insurance services / Dahlmeier Insurance.

Made the switch today from StateFarm to AAA! Jay Reichert was awesome! He was super friendly,…read morehelpful and answered my millions of questions with great customer service. Thanks Jay for your assistance today, I'll be referring my friends and family!

This review is for AAA as a whole and not just the Chico branch…read more I bought AAA specifically for the purpose of making a trip across the United States with my small 5 x 8 trailer. I bought the most expensive policy - AAA Plus. It costed around $200. While going across country, one of the lights on my dashboard came on. I looked in my car book and it said do not drive the car. I was only about 20 miles from the next small town, but I stopped and called AAA expecting help. When they found out I had a trailer, they said they could not help me. They could tow my car, but they could not tow my trailer. They expected me to leave my trailer with all my belongings in it by the side of the road. Or I could pay them to tow my trailer. They told me that there was no one in that small town 20 miles ahead of me that could tow my trailer. They said I had to wait for someone from a hundred miles away to come to my location and tow my trailer and I had to pay for it. I sat there for 4 hours in the blazing sun while someone from a hundred miles behind where I had just come from drove to my location. When the tow guy got there, I asked him why somebody from the town 20 miles up the road couldn't come and tow me. He said he did not know why they sent him from so far away, because there were at least three tow services from the town 20 miles away that could have towed me. He hooked everything up and we drove 20 miles up the road. I had to pay him a hookup fee and a per mile charge for towing my 5 x 8 trailer 20 miles. This amounted to over $200.00 - after waiting over four hours for him to get there. He unhooked my trailer at a motel there. Then the driver took my car and dropped it off at the mechanic that AAA had told him to drop it at. AAA told me that they notified that mechanic that I was coming and they chose that shop because he had time to see me. The next day, I had to walk (no taxi's in this tiny town) at least a mile to the mechanic and got in my car so I could sit down and wait. The mechanic was late. I got on the phone and called him. He said he was somewhere else in another town and would be there in about a half an hour. When he finally got there, I told him what AAA had said. He said AAA never called him, he had no idea who I was and could not work on my car for at least a week. He was very mean and rude. I asked him if he could just please look at the warning light that I was talking about on the car and tell me what it was. I put the key in the car and the warning light did not come on. He said, "Well, I don't see anything, so there's nothing wrong." I got in the car and drove away. I went back to the motel and tried to hook my trailer up and I could not. I pulled two guys out of the parking lot to see if they could help me hook the trailer up. One of the guys was so strong he lifted the trailer a bit and then it was able to go onto the hitch. The trailer jack that I had bought for the purpose of me being able to hook the trailer on and off myself proved to be worthless unless the trailer and car were on completely flat ground. When I got to my final destination, I went into a AAA office and talked to a manager about this incident. I feel as though I should be reimbursed for AAA having forced me to pay for my own towing. They also sent me to a mechanic who had no idea I was coming and did not have time to work on my car for a week. They refused to reimburse me. They said their towing packages only apply to cars. I told them that when I initially bought my AAA Plus membership, I told the person exactly what I was going to do with it, and she never mentioned that trailers were not covered. AAA told me they would not compensate me for refusing to pay trailer towing fees. What they would happily do for me though is give me a $50 credit off my membership for next year. So their solution to this issue is ME giving them another $150 of my money instead of $200 for their worthless towing package. Really nothing out of their pocket to solve the problem! AAA packages are WORTHLESS. I will stick with the towing policy that comes with my regular car insurance. It is only about $35 and also comes with a free rental car if yours is in the shop.

I am so upset with the awful service at Sweeney & Sweeney Insurance compared to the past. We had an…read moreagent named Melanie who called us back and got things done right away before the details got forgotten. Now, I have spend over 2 hours trying to get a simple matter (still needing to have a vehicle taken off our policy since March 10, 2023) addressed and it is impossible to do but it is affecting any more progress forward with my insurance. They are very incompetent and I will probably take my policies elsewhere.

This place is absolutely amazing. My work gets their insurance through them and they are so…read morehelpful! I don't understand insurance and they help me step by step through everything. I would recommend anyone here!!!!

I have dealt with many, many insurance companies, and in turn, many, many agents. From auto, rental…read moreand homeowners, I've dealt with them all. I was lucky enough to start working with Brian Saeteurn several years ago at a local branch of a big company. Then, all of a sudden, he was not there anymore. Brian had opened his own insurance agency over by Great Harvest on the Esplanade, in chico. Brian's help, understanding, honesty and hard work, will definitely make this one of the Premier Insurance Agencies in Chico and the Butte County area.

Very unprofessional!! Spoke with some Yahoo named MICHAEL today since Brian was out of the office…read morefor a week or so. He kept talking over me and would interrupt me when I was trying to explain things. I was very blunt and told him to stop talking over me but yet he continued to do it. his monotone voice with no inflection showed no concern or empathy for anything we were talking about. I was calling to find out why my premium went from $350 a month to $550 a month and he said it's because California insurance companies have been suffering a lot of claims and they need to pass that on to their customers so they are increasing our rates by 25%! When I asked about me adding a car two months ago and isn't that the reason why my premiums went up, he said, theoretically! Theoretically? He FINALLY looked into it and said yes, your premiums went up 13% by adding that vehicle. Makes sense. The 25% he was talking about has not even happened yet, come to find out!!! Took me 10 minutes to finally understand the real story from this clown. When I told him how rude he was being by continuing to talk over me throughout the entire conversation, he just acted like I never said anything and ignored my comments. He just kept talking over me. Probably one of the most unprofessional uncaring monotone bland "customer service" person (child) I've ever talked to. That might be an exaggeration, but he's definitely up there. Glad somebody's getting a 25% raise because it's not your customers! You, poor, poor Company, I really hope you survive! Lol. Stop trying to act like the victim. When every time you your business suffers, you simply increase our rates!!! We are the only ones that suffer, and your collective insurance monopoly is screwing all the little people that you claimed to care about so much. I know why there are no insurance in heaven, because there are no insurance agents! Lol, evil and uncaring! .... PERIOD!