Great office in chico. Reliable. Trustworthy. The team is there to help customers and always going…read moreabove and beyond to do so.

Tim is great and knowledgeable. On the other hand, Vanessa Is not. Example: i emailed her asking if…read moreshe could assist me with making a payment through the State Farm automated telephone system. I explained that I tried making a payment via phone after hours and in order to do that, i needed to provide a "key code " and i asked her to please provide that to me so I could make a payment via phone on my own. Her response was "I've never heard of that, it must be a system error!" That was her reply via email! I was in shock. She didn't even try to find out. I don't appreciate that type of response. I expected her to look into it and get back to me at minimum. I now know that the "key code"is found on your billing statement which is mailed out each month to customers. I am frustrated and feel that I may have to consider taking my business elsewhere.

I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

They quoted me one price, which I paid and I thought I was good to go. I checked my bank account as…read moreI regularly do and discovered two charges from them for different amounts. They neglected to tell me that they bundle insurance without your permission or knowledge and gave me a "renters" policy. I own my home and didn't need their renters policy. They didn't tell me - they just did it and charged me extra. I immediately cancelled and will be reporting them. I DO NOT RECOMMEND.

If you want to save yourself time, money, and mental anguish visit Firm Foundations for your…read moreinsurance needs. Whether you need help navigating the CoveredCA, Medicare (you'll probably be needing a supplemental and/or prescription plan...surprise!) or individual insurance hell, Firm Foundations will be your trusted guide through this particular human Inferno (a Virgil [Stuart Kurtz) to your Dante [this is where your name goes], if you will). Call them now lest your soul be lost forever to the pits an anxiety and bankruptcy.

I'm turning 65 this year and it triggered the loss of health insurance coverage from my former…read moreemployer. I thought I'd be able to figure out Medicare for myself and independent insurance for my wife and dependent daughter. But after facing numerous decisions and difficult to answer questions, I realized I really needed help. I should have gone straight to Firm Foundations at the beginning! I fully recommend this place. We worked with both Dale and Stewart. They are extremely welcoming and friendly and you can tell they are genuinely interesting in doing the very best for their clients. Most important, it is apparent they are fully knowledgeable about the everchanging details of health insurance and they have the sophisticated programs to analyze each person's personal needs to come up with solutions. After our first meeting, we called back several times and they were always eager to receive and answer our inquiries. For those who don't know (I wasn't sure), brokers like this don't cost anything to the customer. If you are looking for a health insurance broker, you can go to these folks with confidence.

Absolutely terrible experience. During our meeting, he told me he makes about $160,000 per month…read moreselling insurance and said seniors 'can't say no.' I found that statement disturbing and chose not to do business with him. I felt as if that was a total disrespect to our senior community members here in Chico right away...I was absolutely stunned. He made jokes about clients dying shortly after becoming customers. Whether intended as humor or not, I found those comments deeply inappropriate. It seemed as if he'd rather talk about his trip to Las Vegas than about my needs. My experience with Michael was just sad and concerning for our senior community here in Chico and he lost this sale!

We absolutely appreciate Michael and his staff. He has been so helpful for us these past 6 years…read more They always check in and update our insurance to get us the best deal and coverage. Michael will even come to see us in Redding. Great company!

Very helpful, friendly employee Bralynn helped me today and answered all my questions. Thank you…read morefor being so patient with me.

Great customer service, Maria was extremely helpful with all the questions and concerns I had…read morebefore making necessary changes. I would recommend speaking with her if you need more detail information before making a change. Thank you so much for you help it was greatly appreciated

So far it's good. Renewing policies now. Will know more. Invoice from Insurance comes really too…read moreclose to renewal date. Interest tries to help me anyway they can.

Called for a quote. Agent #1 didn't return my call. Called again and got connected to another agent…read morewho told me he didn't want my business because premium amount was my primary concern. Instead of actually trying to compete for my business, he acted like I should be happy an insurance agent would even talk to me being in a high fire danger area. After calling another company, I was able to get a great price from an admitted carrier. This clown didn't even bother to see who would write a policy for my address. Make sure you kiss the insurance king's ring if you call and pretend like you're happy they'll even talk to a peasant.

Cristabel patiently helped me assess my insurance auto insurance needs. She answered all of my…read morequestions in a way that I was able to understand and I left feeling very good about having a more thorough understanding of what seemed appropriate coverage for my vehicle.

I enjoy dealing with Cristabel team member at your office on my insurance.Service with you is…read morealways timely and pleasant.Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future!

t was great meeting with Cynthia! She was so kind and helpful. I came in for an auto insurance…read morequote, but wasn't able to get coverage since I've had my license for less than three years. Even though it didn't work out, she took the time to listen to my situation and explain everything clearly. I've been feeling frustrated trying to find insurance with limited driving experience, and she really helped me better understand my options and what coverage I need. I left feeling much more informed and truly appreciate her help. I'll definitely be back next year!

I have been a customer for a little more than six years. Eddy and his team always go above and…read morebeyond. I have business, auto and life insurance all bundled. The times that I needed help with something they have handled the situations with such care. After everything is resolved they are always so good about checking in. I highly recommend this team. Thank you so much for all you guys do!