I paid for 450$ worth of botox here and it lasted less than one month. I had previously had botox…read moreabout 12-15 times, (from other doctors) and it always lasted 3+ months. When I called to get it fixed they told me I would have to pay again. I asked for the doctor to first look at what had happened and then to discuss who pays, and they refused. They are either they are using subpar product or not enough product. Not my first problem here either!

I was very appalled with how the ethics are handled at this location…read more I won't go into detail or bash anyone. But this location needs to understand that certain things cannot happen based on the ethical code and standard.

Dr. Ros, Dana and the receptionist staff are great…read more I went to Cambie Broadway Dental for an x-ray of my broken L5 premolar tooth, after seeing the poster ad at the Broadway Canada Line Skytrain Station. My root-canal appointment had to be cancelled a few times, as I waiting for the Canadian Dental Care Plan Card Enrollment to be evaluated and for the Card to arrive by mail. Sydney, the receptionist was extremely helpful by reassuring me that I was able to reschedule without issues. Dr. Ros was extremely professional and my root-canal was not painful.

Have been going there for a couple of years, wouldn't go anywhere alse!!…read more Dr. Sayour is excellent!!

This was once an amazing practice with some of the best dentists and hygienists that I have ever…read morecome across. I've been a patient for almost 18 years -- the decline over the past two years has been staggering. They were amazing... now, pretty meh and pretty expensive for what they offer. Super bummer because they were amazing.

I was charged $559 for night gaurd after the scan before the night gaurd was made. My insurance…read morerefused. When I called to ask why it was billed that way the person on the phone gave me a long winded answer saying basically telling me I will get another bill when it is fitted as the quote was $600 and at that time it will be sent in again to my insurance . I possibly may get money back at that time. First off I never received a quote and I had assumed at the check up appointment the pre authorization had gone through like it had been done on previous occasions however it was not done. Second why was I charged 559 dollars straight up as the girl on phone said it could be more or less and we do not know until the time of the fitting. To me it sounds like a billing error occurred and I would have been very happy had the girl on phone just come up with something that that is odd our usual process is ....: and we do not submit until the gaurd is made. Rather than a 5 min convoluted explanation on how she bills. I had just started coming back to you guys and booking my family back in after a period away because of service and billing. I am having second thoughts again as your clinic does charge larger fees and I was willing to use you for convenience and pay extra as I live in Yaletown but this experience is souring me again.

I had a great experience on my first visit to this place…read more First of all, it was the first time I called a clinic and the attendant tried to help me find a solution to my problem instead of just saying no. I booked an appointment for my daughter. The staff was helpful, the assistant was supportive and the dentist ( Dr. Mitchell) was super friendly to my daughter, making her comfortable and giving me clear information about the treatment required. Unfortunately, the clinic doesn't provide the service, but, based on my experience there, I would hugely recommend this clinic.

I went in for a single cracked molar that a different dentist, Dr. Wedman, had identified and…read morescheduled to fix. Dr. Wedman went on parental leave before my appointment, and I was reassigned to Dr. Baird, who I had not met before. Once I was numbed, outfitted with a mouth dam and therefore unable to speak easily, Dr. Baird said cavities often come in pairs and asked to look at the tooth next to the cracked one. I agreed to a look. Without first confirming my consent to any work, he drilled into and filled that second tooth as well. He then found a chip on a third tooth and said he'd fix it "as charity," at no charge. Later in the appointment, after adjusting my bite, he asked if he could shave down part of an untouched, healthy top tooth so it wouldn't sit too high on the brand new filling. I said no, I'd prefer he didn't. He did it anyway. I left having had three teeth worked on instead of the one I came in for, my face covered in tooth dust that no one wiped down until I was handed a wet wipe afterward, and a healthy tooth altered without my consent after I explicitly declined. When I got the bill, the tooth I was told would be free showed a real charge. I'm still working with the office to sort that out, but the billing issue is secondary to the larger problem: a dentist who did not respect a direct "no" during treatment. Georgia Dental's own website quotes Dr. Baird saying "the best dentistry begins with listening." That is the exact opposite of my experience in the chair. Dr. Baird did not listen to me at all. I would not see Dr. Baird again and would think carefully before returning to this office.

Dr. Benson Fung, his colleagues and staff are professional, progressive, patient and prompt…read more My family and I have had numerous procedures performed at Vancouver Dental at Victoria & 54th, and have always been impressed with the level of skill and expertise backed up with the most advanced dentistry technology. Procedures we have undergone have always been thoroughly explained and justified with alternatives offered if appropriate. All our questions are acknowledged and answered patiently. We have never felt rushed or pressured. Vancouver Dental also accommodates patients with convenient hours and weekend appointments. When you arrive for your appointment, you get the impression everyone involved happy to see you and has your best outcomes at heart. Within minutes you're in the chair, no languishing in the waiting room.

I strongly regret choosing this dental office. My experience was extremely frustrating and…read morecompletely unacceptable. Before even booking my appointment, I specifically asked about the cost because my financial situation was important to me. I clearly asked whether my insurance would cover the treatment. I was told that my insurance would cover 80% and that I would only be responsible for the remaining 20%. Based on that information, I agreed to proceed with the treatment. Then, several months later, I received a letter saying that I owed an additional $120. I went to the office to discuss this because I had specifically asked about the coverage before receiving the treatment. Instead of taking responsibility and trying to resolve the situation, the manager, Ellen, basically told me that they had many new employees, the employee who gave me the information apparently didn't know what they were doing, that person is now in Toronto, and I still have to pay the $128.80 That is completely unacceptable. If I had known from the beginning that I might have to pay this amount, I would have made a different decision. That is exactly why I asked about the insurance coverage BEFORE booking the appointment. I did my part by asking in advance. If your staff gives a patient incorrect information, the patient should not be expected to pay months later because of the office's mistake. And unfortunately, my husband's experience with this office was also very disappointing. He had a filling done there and was not satisfied with the result at all. His tooth continued to hurt and, according to him, the pain was even worse after the treatment, yet the dentist did not take responsibility for the situation. There is another issue that I find extremely concerning: privacy and patient confidentiality. The office called my husband and said that one of us had a dental appointment but they were not sure whether it was him or me because their system was apparently mixed up. A dental office should have accurate patient records and should handle patient information with the utmost care. Mixing up patients' information and then calling the wrong person about an appointment is extremely concerning. I have documentation supporting everything I am describing here, including the communications regarding the insurance and the amount they later demanded. Overall, this has been one of the most frustrating experiences I've had with a dental office. Poor communication, incorrect information about insurance, lack of accountability, an unsatisfactory dental treatment experience, and serious concerns about how patient information is handled. I would not recommend this dental office based on my experience. Before getting any treatment here, I strongly recommend getting everything in writing, especially what your insurance will cover and exactly what you will be expected to pay.

what a pity, good location but horrible service. made customers wait 30 mins in the lobby minimal…read morewith no apologies. and when you need to cancel, you got scoffed by their staff and treat you like trash -"do you know our dentist will lose a spot because of you cancel?" . first, things happen, second not only your dentists make good money by hours. you made me wait how many 30 mins and that's worth way more your dentist's hours. and all these troubles are for no good service: did a cleaning by their interns and took 2 hours. if you want to be treated as a customer and not their money grabbing tool, stay as far as you can.

Our family have all been patients of Dr. Shen for well over ten years. We all enjoy excellent…read moredental care in this friendly and professional dental practice. Dr. Shen always takes time to listen to our concerns, and formulates dental plans that most suit our needs. We greatly appreciate the personal and caring service that we always receive. Gillian Q

Based on the positive Yelp reviews I decided to switch dentists. I was not disappointed…read more Dr. Yu was very professional. He gave me a very practical assessment of my dental health. He identified issues that I had previous knowledge of from other dentists, but where he differed was he did not recommend any expensive procedures. It was refreshing sitting with a dentist and not feeling like I was getting sold something. Without mentioning the reception and hygienists by name all I will say is they were great. They were warm and welcoming. Going to the dentist is never at the top of my list of things to do, but my experience at Terra Nova Dental Centre is about as good as it gets. I would recommend them to anyone without hesitation.

This dentist filled my lower right molar instead he should have done a root canal. I was in severe…read morepain for a week and he was on vacation so he couldn't prescribe me any antibiotic. He said we need to do a root canal now. So I made an appointment but I missed it due to a family emergency. So after taking the Antibiotic for a week, the pain came back after a month and I made an appointment to see him. I walked in the clinic, from his secretary to dental hygienist and the dentist himself were after me for missing the appointment and dr yu clearly said "I am not lecturing you but as business person I lost the sale and had to pay my staff. You should have given us 24 hr notice to cancel so I could have used that time and I lost so much money because of you guys....and you got the estimate for your daughters Invisalign and never got them done". We have been going to this dentist since 2002, we don't have any dental insurance and we have to pay each time from my pocket. For my daughter I paid whatever the consultation was but he quoted an amount that I couldn't afford at that moment so we never anything done from him or any others dentist. For my husband he said it will be cheaper if you just get filling done for now but you need a root canal as it would be cheaper to just have the filling done. He charged me 380 dollars and for root canal it would only be another 300. He didn't give me any price point if though I asked him twice. And now the pain I had gone through for about 2 weeks and now again I am in pain or a week. Who is accountable for the pain I am going through. He just cares for money that's it. He is just a business man not a dentist.

Dr Kaviraj, Winny and Semin made my crown preparation appointment easy. They are experts with…read moreanxious patients, and the front desk staff are kind and knowledgeable about all types of insurance coverage. I have been a client here for decades, and always receive 5 star dental care.

Dr K ,Dr Borna and entire team were welcoming and professional.my cleaning ,check up and filling…read morewere thorough and comfortable.the dentist matched my tooth perfectly,my hygienist Joan and Vivian were gentle and thorough.I highly recommend this office to anyone seeking quality dental care with a personal touch!........Paul lee