I've been going to Yaletown Dentistry for about 4 years now and have been nothing but pleased! In fact I've sent two friends and my boyfriend here, all of whom had good things to tell me after. My dentist Dr.Lum is always very patient and professional - I have A LOT of anxiety when it comes to the dentist after having multiple painful experiences elsewhere, and will even get teary during a cleaning. Dr.Lum always makes a point to check in with me throughout my appointment, and explains everything she is doing so I always know what to expect. Everything in the office is top of the line and they are exceptionally clean. I've always found the front desk staff to be friendly and definitely haven't experienced the "up sell" that others have complained of. read more

This was once an amazing practice with some of the best dentists and hygienists that I have ever come across. I've been a patient for almost 18 years -- the decline over the past two years has been staggering. They were amazing... now, pretty meh and pretty expensive for what they offer. Super bummer because they were amazing. read more

I was charged $559 for night gaurd after the scan before the night gaurd was made. My insurance refused. When I called to ask why it was billed that way the person on the phone gave me a long winded answer saying basically telling me I will get another bill when it is fitted as the quote was $600 and at that time it will be sent in again to my insurance . I possibly may get money back at that time. First off I never received a quote and I had assumed at the check up appointment the pre authorization had gone through like it had been done on previous occasions however it was not done. Second why was I charged 559 dollars straight up as the girl on phone said it could be more or less and we do not know until the time of the fitting. To me it sounds like a billing error occurred and I would have been very happy had the girl on phone just come up with something that that is odd our usual process is ....: and we do not submit until the gaurd is made. Rather than a 5 min convoluted explanation on how she bills. I had just started coming back to you guys and booking my family back in after a period away because of service and billing. I am having second thoughts again as your clinic does charge larger fees and I was willing to use you for convenience and pay extra as I live in Yaletown but this experience is souring me again. read more

Always as good experience for me. Dr Lalani is patient, very sweet, and supportive. (I know she's lying when she says "Almost done!" and "It's just a little pinch," but it's nice nonetheless.) Just had major dental surgery there with a doctor they brought in. Four molars out, three of them wisdom teeth. A nurse was there, they hooked me up to vital monitoring and I got the IV sedation. All I remember is him saying "Okay, you'll start to feel the meds in about a minute." Next thing I know, I'm in the recovery room and it was all over. I don't even remember getting the freezing needle. It was as painless as it could have been. read more

Yaletown Dentistry - General Dentistry Near Me - Vancouver, British Columbia

Dr Lum & the team are great. I've been going here for many years. The day before a trip to Europe years ago my front tooth filling broke, and they fit me in for an emergency appointment which I was very grateful for. Always pleasant and very thorough. read more

I got a similar experience with the top 1-star comment of Pontius S. -People are nice. -I didn't know that I have to make two appointments to finish the tooth clean until I lay down to start the cleaning. -They just cleaned my lower teeth and charged for 3 scaling units. They told me to make another appointment for the upper teeth, and would charge me another payment with the same price. When I said I won't do the next cleaning here, they explained to me that every patient is different, and for the new patient, they need time to build up x-ray and do careful cleaning. My appointment was at 2pm. I arrived and filled the form at 1:50pm. They asked me to come in at 2:10pm. Then x-ray took about only 5min. Still 45min left, which should be 55min if they start on time. If the time of 45min or 55min was not enough, I can say ok to that. However, the worst experience was the cleaning process. I felt my molars were pulled out. I could feel my molars bleeded a lot in cleaning. I don't smoke. I floss and brush regularly. I went to dental to clean teeth once a year. I admit that I have calculus, but it's too much more painful than all my previous experiences. My molars keeps in pain after the cleaning this afternoon. The feeling is like geting swollen or inflamed on my teeh. I can't work as usual due to the pain. One more thing, I found that the dental my friend recommended is 'Yaletown Dental' while this is 'Yaletown Dentistry'. When I searched on google, this dental shown on top. I am not sure whether there is someone else like me that mixed this two dentals. They are different. ----Update after the response of dental --- My last cleaning was on May or June 2017, so not over a year. I also said that I admit I have calculus. If the time was not enough, I can say ok to that. And yes, I only did cleaning in China. Also yes, you explained techniques might be different. But I must say that I did cleaning in the top dental in Beijing, the capital of China. I believe the techniques of my previous dentist achieve the international level. Then I also said, people are nice. What makes me uncomfortable is the cleaning process and result. Really too painful to make me believing that this is the normal effect of cleaning. I can't chew in dinner tonight. If that's different, I can only say: okay, so 'different'. One more thing, if my memory serves me right, I was told in the call on Feb 6th that I'll be charged $250 for cleaning. I was NOT told that there may be 2nd cleaning for the upper teeth until the cleaning started. Then I was charged $210 for this cleaning and was told that I'd be charged another $198 to clean my upper teeth if I made next appointment. To say the least, if my calculus was really required two hours to be cleaned, I should be told that the fee will changed from $250 to $210+$198. Also, I should be told in my first call that your dental sometimes does serve twice cleaning for some patients. ---Update after 2nd response from the dental--- It took a whole week for my teeth and gum to recover from tenderness and the swollen status. I was just unhappy about the experience before, during and after the cleaning. Maybe this's due to the unclear communication in the whole process. Anyway, I'm not that unhappy like the day of cleaning. I've found another dental. I'd like to change the review to 3 stars, which means "this dental is ok". read more

The poor judgement and lack of lack of attention has led to me changing dental offices. I would not recommend this place. Horrible dentists I would label as incompetent. Had to have several consults for fillings, yet still left the office in tears. With each appointment they pressuring me to get vaneers. Their objective is to cash in as much as they can, they don't give a shit about their patients. Do not waste your time , save your teeth. This place I would definitely not recommend. read more

This dentist was recommended to me by friends who worked in the area. My previous dentist retired. So I finally made an appointment here and went in. They wowed me with advanced equipment and showed my the inside of my mouth on the big screen with a camera. The staff was friendly but too casual for my liking. They suggested I do a number of things to my teeth that I thought unnecessary and even they seemed a bit hard pressed to sell. Not that shocking though. The real kicker was having me pay for the appointment afterward instead of taking my (really good) insurance information and handling it for me like most dentists. They also forgot to tell me of this fact until after! I haven't been back and I told them all this on the phone too. I'd find a real dentist instead if you're looking. read more

NOT RECOMMENDED! The equipments were superb, people were "NICE". I never had a dentist that needs two appointments to clean my teeth until I went to Yaletown Dentistry. They did the cleaning for my lower teeth, and charged me for 3 scaling units, and told me to come back for the upper teeth, and they'll finish the cleaning in my next appointment. I don't smoke, I floss regularly. Is this normal? Am I crazy? I'm not going to recommend this place because I think deliberatly not finish the treatment on time is not professional, and it is a rip off. I don't want to say this, but I have to, because I'm not the only one who had this bad experience. I never gave any bad review on yelp 'til now, but I really had a bad experience this time, and I carefully thought about it before I decided to write this review. I thought that I should share my experience with all of you, so that you won't get the same surprise I already got. read more

After looking for a dentist for a while, I tried out Yaletown Dentistry. I was very unimpressed. Firstly, the dentist wore Flip Flops (!!), i had asked them to have my files transferred from my last Dentist, that didn't happen, so had to have a number of Xrays and full head xrays, at the end, they informed me that I had to pay upfront for it all instead of them sending in my insurance. Completely unimpressed. After i let them know i won't be going back I still get unsolicited calls from them, often well into the evening. I'd avoid them. read more

Everyone is always polite and I've never had an issue with any of the procedures, but for the love of Maude, please change the music! I prefer early-morning appointments (7am). On my last two visits, I was greeted with: a) Disco pumping out of the speakers. I mean, I love Chic as much as the next polyester bell-bottom wearer, but at 7am??? b) Horrible, horrible, horrible deep house music. My main man put it best when he quipped, "I feel like I should ask the person beside me if they come here often." read more

I went here for about a year and a half and have been very happy that I found a new dentist. Issues: 1. I was treated rudely by the front staff. 2. They did not listen to me when I told them what was important to me - rather they tried to upsell me on procedures I was not interested in. 3. When I did relent and get a mouth guard it ended up fitting very poorly. Would not recommend. Go to a normal dentist. That is unless going to a """cool""" place is what's important to you. Added bonus: They either complained or paid to have my previous negative review removed. read more

This is a great place. All the staff are friendly and the dentists are amazing. I've been going here for 6 years and that prettyuch says it all. They take the time to explain whatis going on and recommend treatment and not pressure you to make a decision I highly recommend Yaletown Detistry. read more

Chipped my front tooth and they got me in quickly. Dr. Jang did an amazing job. My smile is perfect again. All staff at Yaletown Dentistry are friendly, professional and extremely competent. read more

My girlfriend and I were on a lookout for a good dentist since moving to Vancouver. The dental office came highly recommended through my friends and we are took their recommendation. Very friendly and Professional! read more

Certainly not your average dental experience! After spending many years visiting dentists with cold "hospital white" walls, and unfriendly receptionists, and jittery dentists - Yaletown Dentistry offers a total change! The dentists, hygienists, and receptionists were all very accommodating and friendly. The atmosphere was hip, relaxing, and inviting. I'm not sure what one of the previous posters is on about, with their dislike of the music - personally I really enjoyed listening to music a little more modern, rather than the traditional "elevator music" that most dental places offer. After all - isn't a more modern atmosphere a big part of why we visit Yaletown? I usually cringe at the thought of my next visit to a dentist office - but now, I can't wait to come back! read more

I had a horrible experience with this dentist. After never having a cavity in my life - I went here. After my first visit they told me I had 9 cavities. Foolishly, I believed them. The first set of fillings they gave me were extremely sore. For 9 months I complained to the dentist about pain in my mouth (I could only chew on one side of my mouth) before they finally agreed to replace the fillings which solved that problem. However, after this horrible experience (and only having 5 of my suposed 9 cavities being filled) I went to a new dentist. After thorough x-rays and a check-up, the new dentist told me I had no cavities. Please, if you go here and they diagnose expensive procedures, get a second opinion. I'm now out thousands of dollars and have permanent damaged to my teeth. read more

Bad experience. NOT RECOMMENDED. Insurance information was given to them before the appointment and not once we were informed that we'll have to pay them up-front in FULL. Plus, they did an X-ray that was covered by the insurance only once 3 years, they never bothered to check that such an X-ray was already performed by the previous office, so even after the insurance claim comes back, quite a bit of the money we paid WON'T be reimbursed. After a complaint we were given a cold "well it's your responsibility to check before the procedure". They lost 2 clients today. read more

I came to yaletown dental after breaking some teeth in a hockey game, I was very worried as I am pretty vein and I was worried about how it would look. Dr. Lum and her assistant Leah were total perfectionists and even took time to take to me through the plan to fix my face to ease my anxiety at no charge. This place is a go to for any dental needs. read more

I have had Dr. Shana Lum As my dentist for many years now. She is a gentle, courteous and does excellent work.

Dr. Lalani and Staff are amazing !! My family and I have been visiting Yaletown dentistry a few years now and I recommend this place to all my friends and family. There is constant care right from the treatment to follow up. I've had Dr. Lalani personally call me after I've had 3 crowns done to see how I was feeling. This level of service surpasses any Dentist I've ever seen or heard about. read more

I used to live in Yaletown and figured that this new, modern office would be a good place to get a checkup and cleaning. The staff is uber friendly and makes you feel very relaxed. I had no pain or sensitive teeth at all, and have checkups regularly. But this time on my initial visit I was diagnosed with 8 cavities! Wow. You'd think that I'd feel at least one of them. As other reviewers have said, as soon as they know you have a dental plan, out come the repeat visits. I cannot recommend this office as when others are saying the same things about gouging and extra work it's time to move on. read more

I have to say...I had HORRIBLE teeth. I've been deathly afraid of dentists since I had a bad experience back in Ontario. From the moment I walked in the staff was friendly and professional. My teeth needed a lot of work and I was going basically every two weeks for appointments. Dr. Lum is a miracle worker! She has transformed my smile into something I would of never imagined! I'm no longer embarrassed to smile! Every visit all the staff were friendly, accommodating, and easy to approach. I can not say enough about this place! Would recommend it to anyone! read more

Dr. Lalani also diagnosed me with 13 cavities after being her patient for a number of years. I got a second opinion and was told that I had no cavities. She also convinced me to get porcelin veeners for my top 2 teeth that shifted somewhat after having braces as an adolecent. The veneers were put in crooked and shifted my gumline upwards. Avoid. read more

Terrible customer service over all. I was pissed by how they didn't mention anything about a fee involved before doing anything, Instead, they ask you to do the service and come up with a fee for you to pay. I told them that i have never been to a dental office before , just want to see how my teeth doing. What they should do is to let me know what do i need, there is a free consult with the doctor for simply conversation and quote or a full examination with a certain range of fee. Then leave me to decide the service. Instead, they lead me to the chair and did full examination and charge me around 67 dollars for that without telling me anything before. Which I really need is just a conversation consult with the dentist. After I got angry, They wouldn't listen to any explanation in order to help customer to find better solution. Instead , the front desk and so called office manager lady are sooo rude to treat me by saying if you refuse to pay , I will ask agency to deal with you, when I tried to explain , they ask me to leave with a very rude and cold snobby face. I would be appreciate if they apologize for not telling me before and understanding what I am saying . I would be easy to accept and pay. I have never been treated like this way. I called and went to 5 other dentistry office to see weather it is my fault of feeling tricked. All other office are all told me fees and services in the front before doing anything and the price is almost half of what yaletown dentistry charge.( around 35 to 41). One of the dental office even suggest me to write something about how they did to me, mainly not telling customer the fee before doing anything. I wouldn't recommend anybody to go to this office. so awful , worst customer service I have ever experienced. One star for the young dentist and two lovely assistant. They are good at least. read more

Professional, always on time, they do the work and get you in and out. They also have a number of hygienists and assistants, all are good but if you have a preference I presume they can accommodate that as well. Worth an appointment and ask to see Dr Shana. read more

I am very pleased by the experience i had with yaletown dentistry. The staffs are very knowledgeable and were very helpful throughout the process. The ambience is very relaxing and bright, which makes you feel very welcome. Overall a wonderful trip to the dentist office! read more

Best dental office all around. Professional, thorough and consistent dental care. All services including dental surgery. Sedation available but not necessary because all options to provide local analgesia are used. Be confident that you will be comfortable and entertained. read more

I have been getting my teeth cleaned and whitened here for the past couple of years. I like the location and the look of this dental office. I actually enjoy coming to the dentist now and my teeth are looking better than ever. Positive experience overall. read more

Amazing service at Yaletown Dentistry. I had a tooth emergency and they were able to fit me in asap. I also had a dental checkup and cleaning and the service was by far the best that I have had at any dentist's office. read more