IF you want customer service DO NOT ever go to Kits Point Dental Group - I went there 4 months ago when my last job was ending, explained that I wanted to get any work that was covered done (I was in serious pain) before my extended benefits expired as I would not be able to afford it after that. My plan covered 100% of basic dental work. So, after 3 appointments to get a root canal done (it has never taken that many in my life), I was leaving the office and said I was glad they were paid up and was told FOR THE FIRST TIME, that I would be getting a bill as this Doctor's rates were more than what basic covered, in other words he charged over and above the regular rates as set for dental work by the dental association and I was NOT communicated this before agreeing to the work.
So after receiving the bill a couple weeks later, I was in the same strip mall on Cornwall getting my morning coffee, only to be accosted by the receptionist publicly and loudly in the parking lot telling me I had better pay my bill, not asking me if I had received it (which I had only done the day before), BUT trying to embarrass me saying loudly my bill was now two weeks late, no it was not, I had only just received it. I told her I would pay when I returned from working in LA and that just as a result of the way she was treating me, I would never be back at their office, and I further requested a call from the doctor. She, Jasmine, was rude, offensive and seriously treated me with the worst customer service I have ever experienced, I still can't believe that she actually tried to embarrass me by presuming I would not pay my bill and publicly proclaiming that. When I returned, I called the office to settle the bill, only to hear a message that said they were closed for summer holidays, I left a message requesting once again that the doctor contact me and to date have received no response.
So, today, I went in to the office to make a payment and settle this, to experience once again offensive, rude treatment by Jasmine and to be told that the doctor was given my message but indicating he was not going to bother calling me. Has everyone forgotten who the customer is??? What a shame as I am a professional networker and I would much prefer NETWORKING the good, but when it is completely unnecessary to treat me rudely and poor practice to overcharge me when it was clear I was only agreeing to work fully covered is not ethical in my opinion. Hopefully this review helps someone else make a better choice and at the very least ask to read the fine print as it will not be clearly explained, shady at best. read more