Okamura has been my dentist for many years. Derek and his staff always do a great job while, at the…read moresame time, making sure that the patient is comfortable. The front desk staff are always cordial and welcoming. I actually like going to the dentist.

I recently saw Dr. Derek Okamura as a new patient on the recommendation of a friend, and I'm so…read moreglad I did! I had previously been bouncing around dentists after mine retired, and ended up having an unpleasant experience at a corporate dental clinic so I really wanted to find someone non-corporate. To start with, the receptionists were friendly and helpful when I was booking my appointment, and provided reminders as the appointment approached. When I arrived, I was happy to see that they have great COVID protocols in place. They seem to be well organized, and I didn't have to wait for my appointment. Dr. Okamura was wonderful. He's friendly, personable, knowledgeable and very kind. It is obvious that his patients' well being is his utmost concern. He is patient, and takes the time to explain things carefully. He also didn't try to up sell me on all of the things the corporate dental clinic was trying to tell me I needed. His approach is more conservative and careful, which I really appreciated. He shared his plan with me, and was upfront and honest about the issues I have with my teeth. He did a very thorough initial exam, even measuring my jaw and noting issues with how it opens and closes through various tests (I've never had a dentist do this before). I have had a problem with one of my teeth for almost a year now, which several dentists have tried to fix, but Dr. Okamura referred me to a specialist to take a look before we do anything, and I really appreciated that as well. All-in-all it was a great first appointment, and I feel reassured that I have found the right dentist for me!

Dr. Yeung took my partner around the corner to the clinic space and I heard him open with "it looks…read morelike you've really slimmed down"; after she stated how inappropriate that comment was, he responded "oh was it that bad?". At that point she and I left and cancelled our current appointments. We have received no follow up or apology from the clinic at this time. I am incredibly disappointed and angry that in 2024 a care provider would say something so obviously inappropriate to a client he has met once previously. I would hope he will learn to better understand boundaries and proper behavior going forward.

Very professional, honest and ethical. One hundred percent recommend this dental clinic.read more

Dr. Alex and his team at Accord Dental are the best dental surgery I have been so far. And I have…read moreseen a lot... Everyone is very nice and makes sure that you get the best (and most painless) service while feeling (almost) like at home. I was impressed when Dr. Alex saw a typo in my bill from 1.5 years ago which I haven't discovered, and immediately excused and reimbursed me...I think 99% of the dentists would not have told me and kept the money. Thanks Dr. Alex, it is a pleasure being your patient!

Dr. Alex R. is an excellent, academic dentist who also teaches at UBC. His knowledge and technical…read moreskills are excellent and that's incredibly reassuring to us fraidy cats who also know a thing or two about the technical aspects. I take my kids to him and he's incredibly patient. He never "over treats" and is available for emergencies. Really great staff make the place friendly and easy to book, pay, etc.

OK I have to give a 5 even if it hurts me ;-)))) As I am not a big fan of going to the dentist and…read morethat it hurts. The place is clean, the receptionist friendly and very welcoming. I went there 3 times already and the dentist are all super professional and super friendly. They make sure that you are comfortable and answer all your questions. They don't try to sell you products or extra services. They just do what they have to do and this is it. The price is very affordable. You get a lot a goodies after, to make sure that you floss and a new toothbrush. They call you after 6 months for your cleaning. They are very good at that. Just no complain at all .....just that you go to the dentist ;-)

Dr Nazeem is Fantastic. Helped me on a moments notice resolve two last min emergency procedures and…read moredelivered top notch work. Highly reccomended. Thanks.

I have had some more (not just simple cleaning) dental stuff come up, and I have co tongues to have…read moreamazing service from both the office staff as well as Dr. Okamura and his hygienists. I never once felt pressured into doing anything I felt uncomfortable with, and I felt like Dr. Okamura took time to explain all of my options. Additionally, I have taken my (fairly reluctant) preschooler to see Dr. Okamura, and he was so patient and caring with her. He never rushed her and allowed her to feel comfortable with him before he proceeded. I heartily recommend this practice.

I've been a patient of Dr. Wayne Okamura since the early-90's when he used to work out of the…read moreHudson's Bay dental clinic which was very convenient to my downtown office location. Shortly thereafter he moved to his current W. Broadway location and I followed him there even though it's not very convenient for me but a good dentist is worth the trip. He's always been personable, friendly and knowledgeable. He keeps up on what's current in the dental industry. His office seems to run pretty much like clock work and it is rare to be kept waiting more than 5 minutes past the appointment time. The front office staff is the best - friendly and nice every single time I've visited the office. One staff in particular, Antonella, has been with him for eons and that says a lot about how Dr. Okamura must be as an employer. His dental assistant has also been with him for years too, but the hygienists always seem to come and go. Years ago when extensive work was required with not much dental covererage, Dr. Okamura even accepted postdated cheques. I've never forgotten that and think it shows the epitome of his character. If you're looking for a great friendly Dentist then Dr. Wayne Okamura fits the bill to a tee.

Find your Smile at West 9th Dental!…read more I was 13 when my two front teeth were smashed out by a baseball. After a hasty emergency surgery, I was left with a lopsided smile that I hid, and an intense distrust of dentists. When I finally decided to do something about it, a friend of mine recommended West 9th Dental. She had also needed extensive work done, and assured me that the staff were gentle and attentive. Her smile had come out looking like a Crest commercial, so I took the plunge, and decided to get my crowns replaced. The attention to detail and care showed by the staff put me at ease, but what impressed me most was how much they checked in with me. Unlike other dentists, Dr. Rai and her staff really made me feel heard, both during the procedure, as well as after. They're serious about building your perfect smile. They put a lot of effort into making sure I was satisfied with the results. I almost cried when I smiled at myself in the mirror for the first time afterwards. It was worth every penny. So if you're out there, harboring a smile you won't show anyone, I highly recommend Dr. Rai and her team. They'll set you up for life :D

When Dr Lisa Tran bought the dental practice of my long-time dentist, I admit, I was anxious…read more Firstly, change and I are sometimes at odds; secondly, I was still on cancer treatment and my mouth was in full protest against the regimen of drugs, although I am happy to be alive! The past two years with Dr Tran have been great! She is kind, patient, and respectful of my situation. She has been generous with procedures to keep my fangs in top chomping shape; I know, every dentist should be like this. Marlene the hygienist is a marvel. She's working on her degree at UBC, so always has fresh ideas. I love that her instrument tray is sparkling and everything is arranged with the touch of an artist. What convinced me to review Dr Tran was seeing two young children laughing and running to get into the dental chair. Wait - aren't kids afraid of the dentist? And the kids don't get to visit the treasure chest until after the appointment, so it wasn't giddiness over a new trinket. So I'm not a special patient after all. Dr Tran is a special dentist! Located at West Broadway and MacDonald, close to 99 and 9 bus stops. Parking can be tight on Kits streets. Lots of fabulous shops and cafes in the area for post-dentist meandering.

Highly recommend this clinic, all my family are going there for treatment. Stuff are friendly,kind,…read moredentists are fantastic

Incredible staff, and the most thorough dental appointments I have ever experienced. I made a…read moremistake in scheduling and showed up a week early for my appt. Dr. Iwagami and the staff managed to fit me in - I think Dr. Iwagami worked through her lunch break, and maybe the other staff as well! There is a reason I have been a client here for about 15 years!

The new office is modern with all the latest technology. The staff is great. I fell well taken care…read moreof. Thanks

I agree with the other reviewer here that says there is something wrong with the receptionist. She…read morestruck me as unfriendly and unwilling to answer any question, mostly disregarding me. Plus, she was not wearing a mask. The hygienist and dentist were great, but I expect better service from front end staff (and feel safe) when I visit a medical facility, especially if I'm going to spend dollars there. The receptionist made me feel like they did not want my business.

From the beginning, they pressured me to proceed with veneers on all of my upper teeth. Amy, who…read morerefers to herself as a business manager (and seems to act as though she is a dentist), caused me to lose my yearly insurance credit due to her inability to properly do her job. The staff were extremely rude, and when I raised my concerns, there was no response or action from Dr. Fasel. I can only assume she supports the behavior of her staff. As a result of Amy's conduct and the overall rude treatment, I decided to switch dentists.

I went and saw Dr Sadaf Fazel for the first time and what can I say she's all about the money and…read moreshe'll make you feel that your teeth are garbage and you'll have to go there like 100 times to solve the problem and of course pay $800-1000 each time. I don't recommend this place and specially Sadaf Fazel