I have been going to this office for many years, as have my husband and children. Our primary…read moredentist is Dr. Ma and all 4 of us can't say enough about how fantastic she is. Our family works with 2 hygienists for cleanings, Viktoriya and Kelly, both are top notch and work with extreme attention to detail! I have recently completed phase 1 of a tooth implant process. It happens to be one of my very front teeth and you can imagine how vulnerable that might make you feel. Dr. Kwong is the dental surgeon that did the procedure and I was nothing less than blown away at how easy and painless it all was. I experienced virtually no pain during or after the procedure. There was very little swelling and absolutely no bruising. At the moment I am fitted with a temporary tooth as the grafting takes place, I will get my permanent implant in July. I'd say he is extremely good at what he does. And I would also have to mention the women who run administration, Michelle and Karolina. Awesomely competent and well organized, super friendly too. As is everyone in the office! Karolina was also the assistant during my implant surgery and she was fantastic! This is an office that runs top to bottom like a high end and well oiled machine. We are big fans!

I am new to this Dental Centre. We were recommended by a close family friend and my husband has…read moregone there since he was a teenager. As an understatement, I really do NOT like dentists. I've had bad experiences as a kid/teenager. For weeks, and hours leading up to the appointment, I was getting anxiety and my husband reassured me I was in good hands. My first experience was with the front desk, and the young ladies were lovely and genuine. They had my insurance set up; I didn't need to lift a finger. In LESS THAN 12 hours I got my return from Sunlife (benefits company). It was so simple and quick! The actual office is state of the art, quick, and effective. Everything including X-rays are shown up on LCD TVs in front of you so you know what the dentists plan on fixing or improving. I had Kelly as my dental hygenist. She was kind, relatable, understanding, and empathetic. Did I mention she has a great sense of humour? She was professional and made me feel super comfortable. She demonstrates a true passion for her role and her attention to detail was impeccable. She also explained what plaque and tartar was and how it could impact teeth and gums. During the cleaning process I was fighting to stay awake! I was so relaxed I could have taken a nap! She gave me the remote to the TV and I watched TV and relaxed while she did her thing. Normally I would be gripping the edge of the chair in fear. Dr. Ma is very friendly and understanding. She has a great sense of humour and does her best to make her patients feel welcome. You can also see the openness she has with the hygienists and the sense of partnership they share. The experience from beginning to end has really reduced my fear of dentists and have already booked future appointments with anticipation. I am young and wanting to protect my teeth for decades to come. They have really changed my view of someone putting hands and loud gadgets in my face. Oh, and as a first patient they give you a welcome PINEAPPLE. A real pineapple. The fruit, as a welcome gift!!! Thanks! I'll be back for YEARS and will recommend ALL friends and family. :)

Worst dentist on the planet!!! Go to someone else! Dr. Yu bonded my six front teeth on top and…read morebadly cracked my front tooth (I believe on purpose) causing the bonding to also crack. So, now I have a horrible dark line and crack running up/down the middle of my front tooth and she has refused to fix it! It has caused a severe loss of self-confidence so that I never smile anymore, something I used to always get complimented on before she ruined my teeth. This dentist is horrible!!! It will cost me well over $2,000 or more to get my tooth fixed now because I will have to have it porcelain veneered now and a crown applied. She broke my tooth, I believe on purpose, and now refuses to fix it or pay to have it fixed. She doesn't care about you, she only wants to take your money! Cold hearted woman! Terrible dentist!!! Find some dentist that cares about their work and their reputation. Dr. Yu clearly doesn't!

I'm quite happy with the Invisalign treatments I had with Dr. Cziraki. It took two years, as…read moreoriginally planned and I am now using retainers (one of them being a lingual wire on the bottom teeth). In terms of my treatment, everything went smoothly because the invisaligns are pre-moulded to progress on a certain schedule and all you have to do is commit to it. Meaning, wear the elastics and wear the aligners as prescribed. Any issues I had, I reported to Dr. Cziraki's staff and either the staff or Dr. Cziraki would correct my course of treatment as necessary. Sure, as other filtered reviews have mentioned, Dr. Cziraki isn't in the office all the time due to other locations but I made sure to schedule my appointments when she was in the office. I think the issue here that irked me as well is that the office has batched breaks so they take appointments for X number of weeks and if they're off for Y number of weeks, you have to wait until everyone's in the office again. It's not a continuous daily schedule like other orthodontists. Plus, treatment only happens at one location - I once tried to schedule my appointment at the downtown location and they refused. Have my teeth been corrected to the perfect position as I would've liked? Well not 100% but enough that my teeth are straight again, my bite no longer creates the sharp pains I had before, and I'm happy with my smile. As Dr. Cziraki explained, adult teeth are a bit more stubborn so I can't expect my teeth to be absolutely in perfect position as they would be in my youth. Braces or Invisaligns? I've had braces before and those are a complete pain. Brackets can fall off, wires poke and cut, and dental movement gave me bad headaches. With invisaligns, all I really had to worry about was sharp plastic rubbing against my lips but that could be fixed with filing down the plastic. Also, the dental pain from movement wasn't as severe and there was no need for Tylenol. I must admit, invisaligns were probably much pricier than the braces but it was worth the trouble. A dentist friend of mine recommended to shop around but it was a little too late since I had already made a down payment. Plus, I'm still glad I went with Dr. Cziraki despite scheduling issues. Her staff is attentive and, like I said, I'm happy with my treatment.

I do not recommend this orthodontist. I am seriously shocked…read morehow they still manage to be in business. It has been 5 years of treatment. My teeth are aligned although the bite is not perfect. But I've gotten past that and just want it to be over because I don't want to deal with this incompetent clinic anymore. Total cost: $6000 and countless hours of waiting in the patient chair because they overbook appointments. That or the Dr is terrible at time management. They have so many clients that they treat you like cattle. Their focus is on making money, not on you as a client or your wellbeing. They will do whatever they can to maximize profit from you even if it is unethical. Eg. take various x-rays every year to show how the teeth have 'moved' but this takes the yearly x-ray away from your general practitioner (Dentist) to check for cavities, unless you have unlimited extended health benefits. They will try to make you use their dentists, even try to sell you botox and teeth whitening. Every time the care coordinator comes at me with a giant smile, I know she's going to sell me something. (The smile is probably because she is looking at me but all she sees is $money opportunity$). The front desk staff are visibly burnt out and morale is low. The office manager is the most unfriendly person I have ever met in the customer/health service industry. Turnover of the technicians seems high. It is disgusting how they move from one client to the next, sometimes without changing gloves. The layout is an open concept but this is terrible for client confidentiality and it is extremely crammed in there so technicians will always squeeze around you. I see lots of photos of the Dr with celebrities, and her on the newspaper. Well guess what, this has nothing to do with the service you are about to get. I have absolutely nothing good to say about this clinic. Please do yourself a favour and continue your research for a better orthodontist, bring your hard earned money elsewhere. Name and 'reputation' are nothing. I regret using this clinic.

Dr. Tronsgard is a long-standing dentist of tremendous repute in the community. His practice has…read morespanned from the early post-ether era to the present day. He has kept current the whole way. In fact, he recently returned from a conference sporting the latest medical binocular loupes. I recently visited Tom for a tooth ache which required some freezing and cutting. The procedure was performed masterfully. I was particularly impressed with his follow-up care after the surgery, making sure I suffered no undue post-op pain. I would highly recommend Tom for all your dental needs. Although I'm not sure if he's taking new patients right now. But who knows? Maybe you'll get lucky!

My family and I have been seeing Dr. Ma for a number of years. The office staff are very friendly…read moreand professional. The location is great (Oak-ridge mall) and the office has recently been renovated. Dr. Ma is gentle and is informative. She is great with our kids as well. I love the TV's that are on the ceiling which helps make the time pass by quickly as well.

Our two children have been coming to this dental practice for over eight years and we have nothing…read morebut good things to say about it. Our dentist has always been Dr. Scheideman, a big bear of a man with a soothing voice and demeanor that calms both children and parents alike. Dr. Scheideman keeps the parents fully briefed on recommended treatments and the nurses have all been very nice and treated the kids with respect and gentleness. It is a busy practice so plan on booking ahead but well worth it.

Unnecessary procedures suggested all having to be done at private clinics putting your children…read moreunder general. Both my kids had caps put on their baby teeth?? How is that even possible? I have literally come across 5 other parents whose kids have been thru the same process having to get caps on their baby teeth. Don't even get me started with how they corrected my 4 year old son's abscess they caused, they literally yanked his tooth out and would not let me in the room with him. An abhorrent dental office that should be investigated.

I began to experience pain in one of my teeth and noted it was very sensitive to hot and cold…read moretemperatures. I saw my dentist who I advised I would need a root canal and was referred to Dr Rene Chu of Oakridge Endodontics. I had an initial consult with Dr Chu where x-rays were taken and he explained in detail the process. A root canal is required when the inner pulp of a tooth becomes infected, inflamed, or dies due to severe decay. The root canal removes the infected pulp, cleans the root canal, and seals it to save the tooth from extraction. The root canal appointment was made for the following week. The root canal procedure went very well. Each step of the process was explained as they went and they continually checked to ensure I was ok. There was a short debrief after the procedure and I was provided instructions / information on what to expect for the next few days. It was a very positive dental procedure and happy to recommend Dr Chu and Oakridge Endodontics if one is needing a root canal.

I have had the pleasure of dealing with some very decent dentists in my lifetime. They have a…read moretough job. It's not like selling chocolates at Purdy's. No one is happy to see any dentist. That said, I was referred to Drs. Conn by my dentist for a Root Canal. Just the phrase makes people cringe. I can't say when I've been more impressed by the service provided. Never mind, the surgery itself was less disturbing than getting a Filling. Now that's saying something! I've been around the block, quite a few times, and Drs. Conn are consummate professionals in every way. Their staff are also wonderful to deal with, every single one of them. Anyone saying otherwise needs to look in the mirror. I understand that some people are terrified of dentists, but they need to seek other professional help prior to attending to limit the stress they are putting on the dentist.

Invisalign journey easy and comfortable. I was happy to find out it costs about the same as braces…read morebut looks way more discreet and can easily take off and on and no teeth had to be pulled! I'm really glad I went with Invisalign here.

I believe the office has gone downhill with the service to the patients. My daughter waited an…read morehour and 20 min with appointment and still didn't get seen by the dentist. Very disappointed with service

I've been coming to this location for years now and although it's changed dentists and names ( used…read moreto be Smile ), Dr. Chan is great. Cecilia Ng was good too but she retired and Dr. Chan took over. Dr. Chan has been great so far and the staff is awesome. The staff are engaging, friendly and keep you informed as to what they are doing. Well for me, they are always letting me know what they are going to do before they start such as 'now we are beginning the cleaning', 'are you still comfortable?', ' I'll be switching to the scaler', etc. Dr. Chan had provided me with options as to whether I wanted Invisalign or braces. He put my info and scans into the Invisalign system to make sure it would work. I had gotten Invisalign which I thought I may not have been able to get/use as I thought I would to have actual metal braces. So far, the Invisalign is working for the front teeth, however my lower jaw is slightly off so the top back teeth are in a bit more which align with my lower teeth.

Just what I expected, after reading the questionable ratings, dropped in to discuss cleaning…read moreissues, possible work done here and there. Got the quick upsell so wasn't feeling it. For what it's worth, I look for a high # of experience in years in business. Not here.