I hadn't been to the dentist in at least 5 years. And then I lost a filling and had a big hole in…read moremy tooth. I called another dentist and they made me an appointment in over a week. Then I called Oakridge dental and they got me in right away. Now they have done all the work that I needed and they were incredible. The reception ladies are kind and professional, the dental hygienist is funny and good and the dentist was great. Awesome. =)

I have been going to this office for many years, as have my husband and children. Our primary…read moredentist is Dr. Ma and all 4 of us can't say enough about how fantastic she is. Our family works with 2 hygienists for cleanings, Viktoriya and Kelly, both are top notch and work with extreme attention to detail! I have recently completed phase 1 of a tooth implant process. It happens to be one of my very front teeth and you can imagine how vulnerable that might make you feel. Dr. Kwong is the dental surgeon that did the procedure and I was nothing less than blown away at how easy and painless it all was. I experienced virtually no pain during or after the procedure. There was very little swelling and absolutely no bruising. At the moment I am fitted with a temporary tooth as the grafting takes place, I will get my permanent implant in July. I'd say he is extremely good at what he does. And I would also have to mention the women who run administration, Michelle and Karolina. Awesomely competent and well organized, super friendly too. As is everyone in the office! Karolina was also the assistant during my implant surgery and she was fantastic! This is an office that runs top to bottom like a high end and well oiled machine. We are big fans!

I am new to this Dental Centre. We were recommended by a close family friend and my husband has…read moregone there since he was a teenager. As an understatement, I really do NOT like dentists. I've had bad experiences as a kid/teenager. For weeks, and hours leading up to the appointment, I was getting anxiety and my husband reassured me I was in good hands. My first experience was with the front desk, and the young ladies were lovely and genuine. They had my insurance set up; I didn't need to lift a finger. In LESS THAN 12 hours I got my return from Sunlife (benefits company). It was so simple and quick! The actual office is state of the art, quick, and effective. Everything including X-rays are shown up on LCD TVs in front of you so you know what the dentists plan on fixing or improving. I had Kelly as my dental hygenist. She was kind, relatable, understanding, and empathetic. Did I mention she has a great sense of humour? She was professional and made me feel super comfortable. She demonstrates a true passion for her role and her attention to detail was impeccable. She also explained what plaque and tartar was and how it could impact teeth and gums. During the cleaning process I was fighting to stay awake! I was so relaxed I could have taken a nap! She gave me the remote to the TV and I watched TV and relaxed while she did her thing. Normally I would be gripping the edge of the chair in fear. Dr. Ma is very friendly and understanding. She has a great sense of humour and does her best to make her patients feel welcome. You can also see the openness she has with the hygienists and the sense of partnership they share. The experience from beginning to end has really reduced my fear of dentists and have already booked future appointments with anticipation. I am young and wanting to protect my teeth for decades to come. They have really changed my view of someone putting hands and loud gadgets in my face. Oh, and as a first patient they give you a welcome PINEAPPLE. A real pineapple. The fruit, as a welcome gift!!! Thanks! I'll be back for YEARS and will recommend ALL friends and family. :)

Worst dentist on the planet!!! Go to someone else! Dr. Yu bonded my six front teeth on top and…read morebadly cracked my front tooth (I believe on purpose) causing the bonding to also crack. So, now I have a horrible dark line and crack running up/down the middle of my front tooth and she has refused to fix it! It has caused a severe loss of self-confidence so that I never smile anymore, something I used to always get complimented on before she ruined my teeth. This dentist is horrible!!! It will cost me well over $2,000 or more to get my tooth fixed now because I will have to have it porcelain veneered now and a crown applied. She broke my tooth, I believe on purpose, and now refuses to fix it or pay to have it fixed. She doesn't care about you, she only wants to take your money! Cold hearted woman! Terrible dentist!!! Find some dentist that cares about their work and their reputation. Dr. Yu clearly doesn't!

I do not recommend this orthodontist. I am seriously shocked…read morehow they still manage to be in business. It has been 5 years of treatment. My teeth are aligned although the bite is not perfect. But I've gotten past that and just want it to be over because I don't want to deal with this incompetent clinic anymore. Total cost: $6000 and countless hours of waiting in the patient chair because they overbook appointments. That or the Dr is terrible at time management. They have so many clients that they treat you like cattle. Their focus is on making money, not on you as a client or your wellbeing. They will do whatever they can to maximize profit from you even if it is unethical. Eg. take various x-rays every year to show how the teeth have 'moved' but this takes the yearly x-ray away from your general practitioner (Dentist) to check for cavities, unless you have unlimited extended health benefits. They will try to make you use their dentists, even try to sell you botox and teeth whitening. Every time the care coordinator comes at me with a giant smile, I know she's going to sell me something. (The smile is probably because she is looking at me but all she sees is $money opportunity$). The front desk staff are visibly burnt out and morale is low. The office manager is the most unfriendly person I have ever met in the customer/health service industry. Turnover of the technicians seems high. It is disgusting how they move from one client to the next, sometimes without changing gloves. The layout is an open concept but this is terrible for client confidentiality and it is extremely crammed in there so technicians will always squeeze around you. I see lots of photos of the Dr with celebrities, and her on the newspaper. Well guess what, this has nothing to do with the service you are about to get. I have absolutely nothing good to say about this clinic. Please do yourself a favour and continue your research for a better orthodontist, bring your hard earned money elsewhere. Name and 'reputation' are nothing. I regret using this clinic.

Dealing with this clinic was the worst dental experience I've had in my life. The staff seem…read moreextremely unorganized and treat patients like a factory. I booked an appointment to get my teeth cleaned, get spacers, and take impressions. They did not seem to have trays that fit my mouth, so they jammed in a metal tray much too big which triggered my gag reflex. The assistant held her hand over my mouth, keeping the tray in, for a minute while I couldn't breath. I was visibly distressed. Then they put in spacers (roughly). They left me in the chair for 30 minutes alone until I asked about the cleaning. They forgot about it. They squeezed me in to see the hygienist, who began taking out the spacers. Due to their negligence, the work they already did had to be taken out and then done again. After all this, I told them I no longer wanted to have my braces done there. They still charged me $500 for "records". I was there for 2.5 hours for 6 spacers and 2 impressions, no cleaning. Do not go here.

Dr. Tronsgard is a long-standing dentist of tremendous repute in the community. His practice has…read morespanned from the early post-ether era to the present day. He has kept current the whole way. In fact, he recently returned from a conference sporting the latest medical binocular loupes. I recently visited Tom for a tooth ache which required some freezing and cutting. The procedure was performed masterfully. I was particularly impressed with his follow-up care after the surgery, making sure I suffered no undue post-op pain. I would highly recommend Tom for all your dental needs. Although I'm not sure if he's taking new patients right now. But who knows? Maybe you'll get lucky!

Unnecessary procedures suggested all having to be done at private clinics putting your children…read moreunder general. Both my kids had caps put on their baby teeth?? How is that even possible? I have literally come across 5 other parents whose kids have been thru the same process having to get caps on their baby teeth. Don't even get me started with how they corrected my 4 year old son's abscess they caused, they literally yanked his tooth out and would not let me in the room with him. An abhorrent dental office that should be investigated.

Dr.Leung painfully extracted a tooth from my 11yo without patient consent nor parental permission,…read morethen blatantly lied about it and said it fell out. Dr. Leung used numbing gel at the time, and my child was screaming. The dental hygienist said lying to patients is part of their process. That's the dentistry side. On the orthodontist side, the experience has been a good one.

I began to experience pain in one of my teeth and noted it was very sensitive to hot and cold…read moretemperatures. I saw my dentist who I advised I would need a root canal and was referred to Dr Rene Chu of Oakridge Endodontics. I had an initial consult with Dr Chu where x-rays were taken and he explained in detail the process. A root canal is required when the inner pulp of a tooth becomes infected, inflamed, or dies due to severe decay. The root canal removes the infected pulp, cleans the root canal, and seals it to save the tooth from extraction. The root canal appointment was made for the following week. The root canal procedure went very well. Each step of the process was explained as they went and they continually checked to ensure I was ok. There was a short debrief after the procedure and I was provided instructions / information on what to expect for the next few days. It was a very positive dental procedure and happy to recommend Dr Chu and Oakridge Endodontics if one is needing a root canal.

I have had the pleasure of dealing with some very decent dentists in my lifetime. They have a…read moretough job. It's not like selling chocolates at Purdy's. No one is happy to see any dentist. That said, I was referred to Drs. Conn by my dentist for a Root Canal. Just the phrase makes people cringe. I can't say when I've been more impressed by the service provided. Never mind, the surgery itself was less disturbing than getting a Filling. Now that's saying something! I've been around the block, quite a few times, and Drs. Conn are consummate professionals in every way. Their staff are also wonderful to deal with, every single one of them. Anyone saying otherwise needs to look in the mirror. I understand that some people are terrified of dentists, but they need to seek other professional help prior to attending to limit the stress they are putting on the dentist.

Invisalign journey easy and comfortable. I was happy to find out it costs about the same as braces…read morebut looks way more discreet and can easily take off and on and no teeth had to be pulled! I'm really glad I went with Invisalign here.

I believe the office has gone downhill with the service to the patients. My daughter waited an…read morehour and 20 min with appointment and still didn't get seen by the dentist. Very disappointed with service

I've been coming to this location for years now and although it's changed dentists and names ( used…read moreto be Smile ), Dr. Chan is great. Cecilia Ng was good too but she retired and Dr. Chan took over. Dr. Chan has been great so far and the staff is awesome. The staff are engaging, friendly and keep you informed as to what they are doing. Well for me, they are always letting me know what they are going to do before they start such as 'now we are beginning the cleaning', 'are you still comfortable?', ' I'll be switching to the scaler', etc. Dr. Chan had provided me with options as to whether I wanted Invisalign or braces. He put my info and scans into the Invisalign system to make sure it would work. I had gotten Invisalign which I thought I may not have been able to get/use as I thought I would to have actual metal braces. So far, the Invisalign is working for the front teeth, however my lower jaw is slightly off so the top back teeth are in a bit more which align with my lower teeth.

Just what I expected, after reading the questionable ratings, dropped in to discuss cleaning…read moreissues, possible work done here and there. Got the quick upsell so wasn't feeling it. For what it's worth, I look for a high # of experience in years in business. Not here.