Office Experience complaint: This business, VIP, requires…read moreme to pay for services upfront and then submits a claim to my insurance company so that I can be reimbursed. Unfortunately, over the past year, there have been two separate occasions where my insurance company sent the reimbursement directly to VIP rather than to me because the office staff had me complete the required forms incorrectly. In both instances, I did not receive the reimbursement I was entitled to for several months. I ultimately had to investigate the issue myself, discover the error made by VIP's office staff, and then take responsibility for tracking down the money that should have been reimbursed to me. When the issue occurred a second time, I asked VIP to reimburse me directly and then resolve the matter with my insurance company themselves, since the situation resulted from an error on their part. Unfortunately, VIP declined to do so. It has now been more than three months, and I still have not received the money owed to me. I also emailed the office last week requesting that they correct the situation and reimburse me directly, but I have not received a response. I want to emphasize that I have been very pleased with the clinical care I have received. The periodontist and hygienist are highly skilled and professional in their work, and I would like to continue my treatment at VIP. However, I have become increasingly concerned about the professionalism and accountability of the office staff, including the office manager. It is particularly frustrating that an administrative error made by the office has resulted in me being without my own money for more than three months, while I have been left to identify the problem and pursue the reimbursement myself. I do not believe it is reasonable or fair for VIP to accept my payment upfront but, when an error on its end prevents me from receiving reimbursement, fail to take responsibility for resolving the matter. I hope VIP will take this situation seriously, review what went wrong, and reimburse me promptly. I would also appreciate assurance that appropriate steps will be taken to prevent similar billing and insurance errors from occurring in the future. I would like to continue receiving treatment at VIP, but I need to have confidence that the office will handle billing and insurance matters accurately and responsibly.

When my dentist said that I would require a gum graft I had the same reaction as likely everyone…read moreelse would: PANIC. Once the shock was over, I insisted that the dentist refer me to the BEST periodontist in the Greater Vancouver area. I didn't care where I had to go, I just had to have the best. I was referred to Dr. Farzin Ghannad. And I can without hesitation and doubt say that Dr. Farzin Ghannad of Vancouver Implant Perio Centre is THE BEST. He did not rush through the consult. He answered all of my questions. He was very clear and offered up all options with pros and cons to each. He was sincere, honest and very personable. In fact, all his staff are courteous and lovely. I've read the horror stories about gum grafts and had friends regale me with their tales of pain etc. I had absolutely none of that (thus far... I'm still in recuperation). But the procedure was quick, Dr. Ghannad was delightful, offering up comforting words of feedback along the way and his genuine care for my well-being shone through. His after care instructions were perfect and the take home kit excellent! I had no pain, and no bleeding after the procedure was complete. So far so good and I've no doubt this trend will continue through my convalescence. If you need a periodontist, please see Dr. Ghannad. He is the best there is. Truly.

I have tried to have a proper appointment here twice. The first time, I saw a dentist that I had…read moreseen four months earlier at his suburban location. Rather than checking the same X-rays first, he did a new set of X-rays and this incurred an unnecessary charge. The receipt I then received had incomplete information so it was difficult to file a claim. Returned today for a new consult. I arrived 5 mis prior, waited 20 minutes at reception and then another 25 mins in a chair. If I had not said something about waiting for 45 minutes, I could still be waiting. No one alerted me that Dr. Birdy was running late and so I just sat there wasting my time. I get emergencies, but the decent thing is to acknowledge the delays. I do not have confidence in this practice. The people there may be talented but book on the assumption that your time will not be respected.

I have hesitated writing this for more than a year. The office staff are lovely and the hygienist…read morewonderful and goes the extra mile with suggestions for breathing techniques and self care. However...Dr. Birdi's work was far less than satisfactory for me. Years ago, he did a gum graft. The healing process was painful and I am left with what looks like a big lump of bubble gum. More recently, twice, he tried to do an implant. The implant did not work. In the process, he sewed my gum to my cheek, which resulted in excruciating pain. When the implant then failed, he removed it. He then did some bone grafting, but after several weeks, the wound would not heal. I sought a second opinion. The new perio removed bone pieces from the wound, and within days the wound then healed . The new perio has since done a gum graft that was far less painful, and the graft on that side looks like a natural gumline and not a blob of gum. The new perio also had to reconstruct my vestibule, which Dr. Birdi had annihilated when he sewed my cheek to my gum (something my dentist said he did not understand). Finally, the new perio recently did a new implant. There was virtually no pain and the healing went without incident. I am happy to read good reviews from other patients, but feel a duty to post the facts of my case, which were not at all successful and involved months of pain and additional courses of antibiotics and oral prednisone.

Absolutely brilliant experience. I went in with high hopes and left completely reassured, knowing…read moreI'd been treated by the best. Dr. Breanne Joslin, the periodontist, was superb--thorough, professional, and genuinely caring in her approach. Graft's rates were surprisingly affordable, and her staff was nothing short of exemplary--warm, efficient, and attentive throughout. I'll be recommending Dr. Joslin to all my friends without hesitation. So yes--absolutely five stars from me.

Dr Joslin is amazing! Came to Graft for a dental implant. The process was completely painless and…read moreso pleasant. The office is beautiful- very modern. The staff are super friendly and very professional. This was a long process and an expensive one but Dr Joslin and her staff made the experience superb. Highly recommend using Graft. They might not be the cheapest in town but it's definitely done right and worry free.

Thank you for responding to my review Dr Noroozi... However,…read moreI would like clarify... 1) At no time did I ever tell you that I was dissatisfied with the former periodontist. I merely came to you for a second consultation because that is what I do with All doctors or procedures. There had never been any mentioned problems with my bottom teeth let alone my top teeth by any periodontist , so I became immediately alarmed and Hastily agreed to proceed with your suggested pinhole surgery. On that initial appt. when you suggested pinhole surgery on my bottom teeth, there was Never any mention of my top teeth being problematic as well. This was only mentioned many months later. Research that I been able to find, show that pinhole Surgery appears to be primarily performed solely by yourself, and I only wish that I had read the comments beforehand on the success rates before I agreed. One extracted tooth, turned into two implants and pinhole surgery on the bottom teeth with a suggestion of pinhole surgery on all of my top teeth. I truthfully feel that if I had continued coming to you, you would have continued to over exaggerate the problems with my teeth causing me even thousands More. I am a senior, get my teeth cleaned 4X per year and Dr. Ben has assured me that I have a beautiful smile and that my teeth will last me my lifetime.

My initial consultation with Dr. Noroozi went well but when I called back 2 days later with follow…read moreup questions, I was dismissed and told to search for another specialist without any explanation. After paying $228 for my consultation, I feel this is completely unacceptable and unprofessional. what a waste of my time and money, be careful.

I've been with Dr. Yamaoka for years now...his staff have always been top notch...extremely…read morehelpful, honest and personable . I have a feeling anyone complaining of the staff are probably people that have a rather nasty disposition themselves. And Dr. Yamoaka he's a classy and serious individual thst knows his profession inside and out. You get whst you pay for..I feel confident and comfortable in the hands of Dr. Yamaokabecause he doesn't feed me a line of b.s. He keeps it real and I know what yo expect. One of the finest in his profession!

I've been to Yamaoka twice now for gum grafts. Both operations worked. He is expensive but seems to…read moreknow what he is doing. Good bedside manner. He operates with a large staff - the ones I dealt with were helpful and knowledgeable. My only criticism would be that I've sometimes had to wait 15 minutes or so past the appointment time.

North Burnaby Dental Group has a group of dentists that all work at this location, typically they…read moreare known as your family dentist's! This location is very welcoming to new clients all the time, typically most patients are adults (from what I've noticed), but there are many children that go there as well. The atmosphere is great and they have some of the newest technology that makes the process of xray's and such mush faster. I personally go to Dr.Houchmand he's super friendly and very gentle, the thing that makes me love this place and my dentist the most is the customer service! I just had my wisdom teeth pulled out the other day not only did Dr.Houchmand talk me through the process before and after, he also called me the next day to check up on how I was feeling! I would recommend this dentist clinic to anyone. :)

Bait and switch - Just be straight up - fillings are X and re cement is Y - been through enough…read morewith Garbage doctor botching a back FUSION. North Burnaby Dental said your Insurance should cover all ( In writing) then get put in an awkward position while in the chair and told it was going to be $450 - hindsight if they just said what it was going to cost - I would not have left - it was the gaslight and deception that was slippery. Yes, I believe that if it is fillings on those molars and re cementation of that crown that came off, then it will likely be within that $1000 limit. If you do require a new crown by chance, however, that is not usually a covered service by the disability coverage. You tell me - looks like deception to me.

I was refeered here by my dentist due to wanting an implant but it being too complex for them to…read morecomplete. While, yes, this will make the entire procedure more expensive (a lot more expensive) I feel very secure in the fact that I'm getting it done by people with a lot more experience. I'm in the final stages of having it done and am very happy with the results. Getting an implant is a time consuming experience and requires a number of rather invasive bits of work on your jaw. I could not believe how well they did in that I had less pain, less swelling from having a steel peg drilled into my jaw than I did getting regular fillings elsewhere. Everyone is very, very kind and very patient. I was able to ask all my stupid questions and they put me at ease with their answers. So again, it is going to cost more but you're going to be much happier with the result.

I been coming to this practice for a few years now. Dr. Farzan Ghannad and his team are great…read more(excluding the receptionist, more on that later). I love my current hygienist here. She's gentle, kind, patient and effective. She's perfect is all I have to say. The current receptionist however, is very rude and impatient. She's the one with her hair in a bun and never smiles. She cuts me off whenever I try to ask a question. And acts like she can't be bothered. She's also on her phone texting. In my most recent experience, I witnessed her yelling at an older patient cause she walked in without her face mask. I understand Covid-19 protocols are still in place in medical settings but the way she yelled at the patient seemed very unacceptable. All in all, the Dentist and his Hygienists are amazing. The one receptionist sours the experience. She's always in a bad mood, she's condescending and rude towards patients. The one time, she was in a good mood and was obnoxious was when she was laughing very loudly with a male patient about hangovers. Very unprofessional.