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    Carol L. Thorpe

    5.0 (2 reviews)
    Closed 11:00 am - 7:30 pm

    Services - Carol L. Thorpe

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    12 years ago

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    10 years ago

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    The Elgin Medical Clinic - Logo

    The Elgin Medical Clinic

    2.5(4 reviews)
    2.0 km

    Dr. Punnyamurthy is a great Dr. always listens to concerns…read more I like the fact he is young and won't retire before I expire! the staff at the clinic are always friendly and helpful. I and family have been patients for over 40 years.

    This clinic has to be by far the most frustrating clinic I have ever experienced. Long wait times…read moreon the phone EVERY time you call, online booking system not working and front desk staff that have no customer service and quite frankly are a bit scary. I brought up the fact that their online booking system wasn't working shortly after moving to the clinic. It was really hard to get the message through but finally they said they looked into it and fixed it. The next time I tried to book online, same problem so they didn't fix anything. I sent an email telling them again that it was not working, and the person I was communicating with had NO idea what I was telling her. She kept saying it was due to an issue that had NOTHING to do with the problem (because the issue was happening long before the reason she advised it wasn't working). Very frustrating and not worth remaining at the clinic. I have no problem with the doctors there but the front desk staff have no idea what they're doing, have not customer service and never answer the phone. It seriously takes less time to drive to the clinic and book an appointment than to make an appointment on the phone. They also kill the call if you've waited on hold for 30 minutes which has happened to me several times so you have to call back. How can a clinic be this badly organized?

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    Carol L. Thorpe - generaldentistry - Updated May 2026

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