My wife and I purchased new carpet for our home from the Pasco Cost Less store, based on price and…read moreselection. Nayomi, works the desk, and is a pure delight! She is friendly, efficient and very helpful. After the installation, we noticed the seams were plainly visible. Tino, came out with the installer to inspect the issues and make repairs. Unfortunately, the repairs did not fix the issue. Tino decided the proper resolution was to replace all the carpet with no additional cost to us. Which they did, quickly. I cannot thank Tino and his staff enough for working with us. I strongly recommend Cost Less and Tino to anyone needing carpet. You will be dealing with honest, caring, personnel that understand the meaning of customer service and doing the right thing. Lonnie W.

Needed help with carpet and pad that goes under carpet. They helped me find great items that worked…read morewith my budget. On another trip, I needed a small remnant of carpet, and they helped me find what I needed.

The quality of the work was great and a good value. The BEST part was the guys cleaned up before…read morethey left!

From the owner: Drab flooring can bring down your mood and make your interiors look outdated. When it's time to…read morefreshen things up, turn to Custom Floor Covering LLC for a new flooring installation. We work with a wide range of materials to help you find what works best for your residential or commercial property. Our priority is making sure you love your floors before we leave. Call 509-492-0541 now for a free estimate from our flooring contractors in Pasco, WA.

Everything went well and was super easy. Our new carpets are lovely and so soft. Thanks Donavon!read more

The reputation of its employees. When hearing about the company's behavior in recent years, and how…read morethey are handling certain situations, our families outlook is changed. They definitely DO NOT value FAMILY! I was so shocked by what they had done to one lady's family and her whole life. I am still very disappointed that they placed their own business on the line, involving themselves with personal issues they should be NO part of! Crazy how they have protected themselves and a certain employees on a pedestal. (makes others wonder what's really happening there) This isn't a fake review. It's real. Just like the family and children that are being bullied. Never in my life known any other company (small business at that), to go out of their way to make behaviors, and give no consequence whatsoever for the people who need them. I'm going to have to agree on the reviews when it comes to NOT being family oriented. I still don't understand why n what changed other than trying to cover up and hide the truth? Make that make sense?

We had LVP installed in our kitchen, breakfast room and family room. Our sales rep was very…read moreprofessional and knowledgeable without pressuring us. The installer did an excellent job. We had one small issue with the kitchen floor but the installation manager saw that everything was resolved to our satisfaction. Communication was excellent and we are extremely satisfied with our floors.

BUYER BEWARE! In 2022, because we had a good experience with carpet installation, we contracted…read morewith Great Floors Kennewick to remodel our two bathrooms. This work took over six months with many delays and re-dos. Now, only 3 years later, the shower floor is leaking. The subcontractor was Vadim Zolotnyuk, VZ Precise LLC. As soon as the damage was detected (June 2025), we contacted Great Floors and are advised they only provide a 1 year warranty. One year on a complete shower remodel? A shower should MANY MANY more years than this! The estimate to repair is more than $7,000 because the subcontractor also took the extra tile and of course it's discontinued. Our entire remodel cost well over $30,000. Customers should expect better treatment than this. DO NOT RECOMMEND.

New year, new flooring! We bought beautiful new tile from Cost Less Carpet on Fowler, and it makes…read moremy heart happy when I see it every time I come home. The tile is strong as heavy objects have already been dropped on it without breaking. It's a very pretty tile imported from Spain. Many have thought it was wood based on looks and think it's amazing. Kim at Cost Less has many years of experience working with builders to match flooring designs, and she effortlessly helped me coordinate existing old tile with the new. I shopped all over Tri-Cities over several weeks, and nowhere had such great help with such competitive prices! We gave a budget and brought samples of our existing tile, and she did the rest. Kim rocks! A few years back, we had the same experience with a different gentleman there while buying the living room carpet. We always gain a ton of knowledge as well as great products from this company. Kyle, the owner, has amazing employees and a great stock of flooring options. Tile, LVP, carpet, laminate, wood, and even countertop options. If they don't have it, they'll get it. Walk in and ask for Kim or call ahead and schedule a time with her. My tile installer, Paul, was very meticulous, honest, and fair. I would hire him again without question. He installs tile, vinyl, laminate, hardwood, stone, and brick.

We went to the Cost Less Carpet on fowler st. Saturday the 7th the minute we walked in the door the…read morewoman behind the counter acted like we were a bother. We told her we were looking at carpet she said go thru that door it's back there so we went to look at the carpet asked for help and received none the one guy says you need a salesman we thought he was getting someone for us but he was too busy making his lunch so we left and won't be back.

Ken is top notch. He helped us with carpet samples to take home. The one we selected goes…read morebeautifully in our living room. He suggested we round the corners to help the area carpet lay flat. So glad we did. He also located a business friend who was coming our way and helped with the delivery. Definitely recommend Luke's for the vast selection, quality and customer service.

Ken was very helpful with a project I have.I asked him about a formica remnant.He found me a…read morebeautiful large piece that worked great on a table that was let's say damaged.He gave me a great deal!! I will always go to Ken for my renovating needs. Thomas Ravella

Mike from MAS Came and gave us a bid for putting in a bunch of laminate flooring I had purchased in…read moreour basement in Richland, plus put in baseboard molding, and base shoe on our refinished oak floors. Competitive price, very friendly and personable, made sure we were happy, and did great work.

I hired Mike to install laminate flooring throughout a home I bought. He did an extraordinary job…read morefor a reasonable price. I was so impressed with the job he did, his honesty and integrity, and his amazing work ethic that I also had him replace the horrible fiberglass tub/shower with a tile shower with sliding glass doors. Again his work was really beautiful and he was great about helping with selection of products and working to give me exactly what I wanted the shower to look like. I plan to hire him again for some future work I want done and can wholeheartedly recommend him for any work you need done as well.

Easy to work with, quick install, cleaned up, and was reasonably priced. 10/10 would totally…read morerecommend.

Dominique was excellent, would definately recommend him. The carpet stretch job was more than we…read moreall anticipated and he did a great job - even on a Saturday. Thanks!!

First time customer and I will definitely recommend this service to my neighbors and friends who…read moreneed carpet cleaning services. Communication was always prompt and easy. They were very careful and thorough, paying attention to details and protecting my home as they worked. Great value for the quality of work they performed -- we will use them again. Highly recommended!

This is a long overdue review. I had my carpets serviced by royal carpet care and was very…read moreimpressed by the professionalism and level of detail and care that was provided. The prices were extremely reasonable. I had an incredibly obnoxious stain that had been in my entry way since before I had moved in and he was able to get it out no problem! Very great service and quality!