Everything went well and was super easy. Our new carpets are lovely and so soft. Thanks Donavon!read more

The reputation of its employees. When hearing about the company's behavior in recent years, and how…read morethey are handling certain situations, our families outlook is changed. They definitely DO NOT value FAMILY! I was so shocked by what they had done to one lady's family and her whole life. I am still very disappointed that they placed their own business on the line, involving themselves with personal issues they should be NO part of! Crazy how they have protected themselves and a certain employees on a pedestal. (makes others wonder what's really happening there) This isn't a fake review. It's real. Just like the family and children that are being bullied. Never in my life known any other company (small business at that), to go out of their way to make behaviors, and give no consequence whatsoever for the people who need them. I'm going to have to agree on the reviews when it comes to NOT being family oriented. I still don't understand why n what changed other than trying to cover up and hide the truth? Make that make sense?

Easy to work with, quick install, cleaned up, and was reasonably priced. 10/10 would totally…read morerecommend.

Dominique was excellent, would definately recommend him. The carpet stretch job was more than we…read moreall anticipated and he did a great job - even on a Saturday. Thanks!!

Beware Home Depot Carpet Buyers! Home Depot was very pro-active with our order in early October…read more Carpet came in to Carpet Pros as we were instructed it would. Scheduled installation for October 20th. No problems so far. However...after installation I found seams were unacceptable and there was a bedroom door damaged by the installer forcing it open too much and the door stopper punched a hole in it. I KNOW it wasn't there beforehand. It took a second call to have a guy come look at the seams and door on November 17th. The guy said he would get back to me in a few days. Nothing. A call the week before Christmas was met by ignorance. "What door? Did he take pictures?" My call the next day was received by someone a little more in the know. Said they would send someone out when they were in our area. I stressed we were hosting the Christmas gathering. Second set of installers showed up unannounced (glad I was home!) and spent 1 1/2 hours repairing two 3-ft seams! And they look worse than before! One of the guys took pictures and measurements of the bedroom door. I called Carpet Pros on February 7th and asked about the door, to which they had to track down the original guy who came and took pictures to confirm there was an issue. I told them I wanted the door in a week or I would be contacting BBB. It is February 16th and no word. Yes, I will be in touch with BBB and letting Home Depot know about my dissatisfaction. I will live with the seam issue as the bed covers up most of it in one room and the other room is not used a lot.

Ordered a carpet through Home Depot (they're their sole local contractors) with 7 business day…read moreguaranteed install. That was a month ago. The called me up two weeks ago and scheduled me for earlier today. Called me up earlier today and cancelled right when they were supposed to show up. Lame excuse (same I used back in first grade) was the installer that was supposed to come out has high fever. Well so do I at this point, out of aggravation if nothing else. These people and Home Depot messed up all my moving plans.

We had LVP installed in our kitchen, breakfast room and family room. Our sales rep was very…read moreprofessional and knowledgeable without pressuring us. The installer did an excellent job. We had one small issue with the kitchen floor but the installation manager saw that everything was resolved to our satisfaction. Communication was excellent and we are extremely satisfied with our floors.

BUYER BEWARE! In 2022, because we had a good experience with carpet installation, we contracted…read morewith Great Floors Kennewick to remodel our two bathrooms. This work took over six months with many delays and re-dos. Now, only 3 years later, the shower floor is leaking. The subcontractor was Vadim Zolotnyuk, VZ Precise LLC. As soon as the damage was detected (June 2025), we contacted Great Floors and are advised they only provide a 1 year warranty. One year on a complete shower remodel? A shower should MANY MANY more years than this! The estimate to repair is more than $7,000 because the subcontractor also took the extra tile and of course it's discontinued. Our entire remodel cost well over $30,000. Customers should expect better treatment than this. DO NOT RECOMMEND.

Mike from MAS Came and gave us a bid for putting in a bunch of laminate flooring I had purchased in…read moreour basement in Richland, plus put in baseboard molding, and base shoe on our refinished oak floors. Competitive price, very friendly and personable, made sure we were happy, and did great work.

I hired Mike to install laminate flooring throughout a home I bought. He did an extraordinary job…read morefor a reasonable price. I was so impressed with the job he did, his honesty and integrity, and his amazing work ethic that I also had him replace the horrible fiberglass tub/shower with a tile shower with sliding glass doors. Again his work was really beautiful and he was great about helping with selection of products and working to give me exactly what I wanted the shower to look like. I plan to hire him again for some future work I want done and can wholeheartedly recommend him for any work you need done as well.

Javier is trust worthy and fast at working. Helped me with multiple projects in my home. At some…read morepoint I needed things done but didn't have the amount. Javier looked for ways that saved me money and was able to get these things done. I'll definitely use him again.

This experience wasn't good from the beginning. We were first promised the work would start on a…read morecertain day and it didn't. When work FINALLY started, it was very slow. The drywall work inched along and one of the guys was sick while doing the work and even fell asleep in our home while he waiting for someone to pick him up. The drywall work finally was finished (after almost a week when we were told it would take a few days) and then it was time for the flooring to be put down. Javier showed up on the first day of flooring and worked for a couple hours and went home sick and never came back. Vern stuck it out and did what he could, but according to Vern, Javier was the "flooring guy" and would come back to fix the issues but we never heard from anyone ever again. We have planks of flooring that are spaced apart and other planks that have chip damage in them and we wanted them fixed but no one could be bothered to come back and do the work. We walked around the house with blue tape on the floor for almost a month before we gave up. We paid in cash, on time when asked and didn't get the treatment back that we should have been given. Javier was very destructive to me in my personal life AND professional life. Find someone else to do work for your home.

Would HIGHLY recommend Rawlings flooring. Loved Kaylee & Alex, who did the initial measuring &…read moreestimate. Also, their installer, Dakota, was very professional ... not only doing a great job with the flooring installation, but also showed up on time EVERY DAY! In my experience ... this is very unusual. I had found the tile online ... but wanted to go with a local business -- and I am very glad I did!

I'm a little johnny-come-lately but wanted to write a review. Rawlings installed my hardwood floors…read moreand re-tiled my fireplace surround in 2017. I also had them replace my carpet in my master bedroom two years ago. They were very professional - Cindy is great and Janey, the project manager, was always on top of the job. Four years later - my floors still look fantastic and my fireplace surround is gorgeous. My carpet is heavenly plush. I love putting my feet on the carpet first thing in the morning. I highly recommend them.

Quantum is my go-to for any flooring needs for my own home or my rentals. Carpet, LVP, repairs, all…read moreof it.

From the owner: With 9 years of experience, we specialize in a wide range of flooring services including:…read more - Carpet & Pad Installation - Laminate & LVT Installation - Vinyl Flooring Installation - Tile Flooring Installation - Carpet Stretch & Repairs We serve both residential and Commercial clients, and we pride ourselves on providing quality service and craftsmanship. As a second-generation flooring installer , we bring a legacy of expertise and attention to detail to every job.

I recently had Juan from SGS come out and do several projects at my house and he was very…read moreprofessional and transparent with his work. Juan worked in a timely manner and before he left he made sure to go over everything into detail for one last inspection and he made sure the area was clean and spotless. I highly recommend SGS! Thank you, Juan!

From the owner: SGS is a locally owned and operated business in the tri-cities…read more No job to big or small for us to tackle Our goal is to provide the best service and prices in town.