Service was great during our visit. We sat and listened to music while deciding on what to order…read more We all order, and dinner arrived quite quickly. The homemade style meals need improvement. The food lacks freshness and flavor.

One word....WOW!!! How is this place not packed??? Small restaurant in an unassuming shopping strip…read moreon the Westside of Jacksonville and boy do I wish we discovered it sooner!!! Authentic, delicious and the restaurant is clean and Leonardo was incredibly hospitable and attentive! We ordered the queso and beef empanadas to start and then a pan de bono (cheese bread) and we inhaled all of it. We shared the Bandeja Paisa and all of it was EXCEPTIONAL (we just don't care for the plain arepa lol)! Our favorite was definitely the chicharron. We nearly ate everything as it was all cooked and seasoned perfectly. The two sauces they provided added even more flavor...yum yum yum!!! Highly recommend this restaurant!

My family visited this cozy restaurant and it is decorated with island pictures and symbols…read more A very extensive menu with traditional Puerto Rican dishes. The night we went the 2 waitresses hopped from table to table and kept all in order. Sadly the signature dish, the sticking of the pot "el pegao" and the name of the restaurant was not available - what a shame! Ample parking

As part of a date night and pre-birthday night out, we'd heard good things about this place and…read moredecided to try them. Although it doesn't look like much from the outside, this hidden gem is a must if you're in the mood for authentic Caribbean food. Once you step inside you feel the ambience of a cozy Puerto Rican place with music to welcome you to the theme. We made it there for an early dinner, so the place wasn't crowded, but it looks like they offer live music for the evening audience. Our hostess and server was polite and friendly. And their menu was pretty good considering it's focus on the theme. We both decided to start with appetizers by ordering "empanadadilla" which was quite tasty and didn't feel like they skimp on the chicken filling which we chose. We both also went with a traditional dish, their mofongo with protein. I had the pernil (roast pork butt) and my wife had the mixed plate, which came with chicken, steak and shrimp! The meals also came with a house salad. Although I went with a simple soft drink, my wife tried their signature margarita. It was quite good, although it was a bit on the strong side. Everything was delicious and cooked perfectly, even the mofongo wasn't overly garlicy, which other times we've had it, it was. The decor was up to standard within the theme and music wasn't too loud. And surprisingly enjoyable overall. The best part was when getting the check, the prices were adequate for the amount of food we had. Didn't feel hungry at all when she came back to offer dessert. I would highly recommend this place and will be back if in the area again.

Everything was perfect. Service and food. But those empanadas- the pastry is so flaky…read more A small bit of feedback, the music was a little too loud.

Empanada Factory is one of those small, clean local spots that never disappoints. Every time we…read morevisit, the food is consistently delicious and full of flavor. We shared the appetizer platter and the picada, and both truly hit the spot, great portions and perfect for sharing. The empanadas are always fresh, and you can tell everything is made with care. It's the kind of place you're always happy to come back to, whether it's for a casual bite or to satisfy a craving for something comforting and tasty. A wonderful little hidden gem in Jax!

We were in the mood for a South American restaurant and someone suggested here…read more Walking in we felt like the food was going to be fire as it gave off an atmosphere of home cooking and the "gathering house" where everyone goes to eat. I enjoyed seeing Peruvian culture being repped on all the walls. I had to Google some of the geoglyphs like the monkey one because it was cause for a great debate at our table. The young lady server was very nice and took good care of us. The menu? Everything sounded really good and we had a semi-hard time deciding what to get. We did start off with a Pisco Sour and a Maracuya cocktail. Both were pretty light and tasty. One co-worker had a tooth removed so all he could eat was soup so he ordered the Sopa de Dia which was chicken. He said it was pretty good for the big bowl he was served. One co-worker got the Bistec Apanado (deep fried steak with sides of meduros and fries). He said the steak was tough and his meduros were either not fully cooked or overcooked. Another co-worker got the Bistec A Lo Pobre (flank steak, rice, fries, meduros, fried eggs). She said the steak was tough too. Same problem with the meduros. The other co-worker got the Arroz Con Mariscos (mixed seafood yellow rice). His came out first and it smelled amazing. He's not a fan of cilantro and it was topped with it. He's one of those weirdos that the gene that cilantro tastes like soap lol. He still liked his food and at most of it. He left the calamari rings behind stating that they were too chewy for him. We all tried it and we were pretty split on the statement. I ordered the Mixto Ceviche (raw fish, calamari, and shrimp) with added spiciness. Don't ask me why I chose spicy, I just knew that it was going to be spicy as in more spice and not like spicy hot. It was very good even though I felt as if I had too much liquid on my plate. Sopping it up was out of the question as it was very sea-salty. I'm not sure who's child it was but a young guy came up to me and asked what I was eating I told him and then he walked away. Our table was confused by the reaction but he came back later to take some of our dishes to the back. Slightly odd. I'd come back. I need to try their Chicha Morada (purple corn drink)

Husband is Peruvian. Loves to eat here. Favorites are the Chorros a la chalaca, aji de gallina,…read morepapas a al huancaina, and lomo saltado.....and the tallarines verdes. They even have Lucama ice cream!

I came here with a couple of coworkers for lunch. They have a great menu but during lunch they…read moreinstruct the waitresses to limit what people order to what's already prepared. I understand the strategy but that's the only reason I didn't give 5 stars. The food that we ordered was great. Appetizer pork chicharon was crispy and delicious. I had a goat stew with white rice. It was so good I had to look up the recipe and recreate it for my family that weekend.

My family and I had been to this restaurant many times and never had a problem but on Saturday when…read moremy family and I went things took a turn. Our food was not good the rice was hard like it had been in the pot for a while. I ask for a pork crackling and it tasted old. My husband ask for a beef stew and the meat was poor quality more fatty meat than meat and other things we asked for were just not right. The service was horrible no one came around to asked if we needed refills on drinks. My sons food was brought to him cold after everyone in the table had their food for almost 10 minutes. At the end none of us ate and the plates were still there full. The waitress asked how everything was, I explained to her everything that was wrong with the food and service and not even out of curtesy did she mentioned let me asked the owner if a discount can be given or I am sorry for what just happen absolutely nothing, all she said was do you need a to go plate which I replied no why would I take that home. I am the type of person that doesn't like to complain but this time around I just felt like they did not care and they just needed to make that money. We paid $87 dollars for food that stayed in the plates that were brought to us, and I feel that it is poor customer service. For each its own but I will not be going back. when it comes to ambience of the location yes, they do have music and entertainment because there was a man going around the tables asking what song we wanted to request which I found was the only good thing that day in my overall experience.

I was waiting for my car to be serviced at a nearby dealership and walked to Los Andes where they…read moreserved me the best lunch I've had in a long time! I ordered the 1/4 rotisserie chicken with two sides of which I selected a side salad and plantains. I waited maybe 7-8 minutes after ordering for my food to arrive which was not bad. The initial smell was fabulous. The chicken was so tender, juicy and packed with flavor. Some of the best chicken I've ever had.... seriously! The plantains were fried to perfection and so sweet. The side salad was a decent size with fresh tomatoes and cucumbers. I'm not sure what the dressing was but it was light, homemade and good. I couldn't resist trying a sweet treat so I oredered an alfajores to go. The cookie was filled with dulce de leche. Yes please! The cookie was soft and sweet but not too sweet. One was all I could eat in one sitting lol. Service was fast and friendly. I'll be back for more deliscious peruvian cuisine!

Everything about this restaurant was perfect. I ordered to go and had to place a second order no…read morelonger than 30 minutes later. My first order was the empanada trio which came with 3 different flavors ( Aji De Gallina empanada, Beef Empanada, Chicken Empanada). I also got Milanesa Chicken + 2 Sides. Everything was fresh and made with love. Which made me order a second order of empanadas and churros this time. Ive never had churros with filling but it was an amazing experience . Ive been saying i need to step out of my comfort zone and although this wasn't a big step it was a start. I ate everything before i could capture a picture and my 1 year old loved it.

Nice little spot on Beach. They've always got music playing and the good is quite good. The…read moreservers are awesome, very friendly and helpful. A nice assortment of juices and the beers are always cold. Since it's attached to a smal tienda you can get fresh meat, spices and food stuff. I love their chichirones which is cracklin for us gringos. Order some and get it cut up so you can pop it in your mouth for a mid-day snack.

The best in town!!! Always super friendly and kind. I always stop for my Chicharrón and Rojo salsa…read morepicante as a treat maybe 2-3 times a week. Every time they are amazing. Can't wait to stop in again

The food is absolutely amazing I highly recommend. The food is always fresh. Huge quantities.read more

We will always keep coming back here to try new items from the menu…read more Food tastes like home, like your abuela just made it. Ambiance here is very nice, it feels like im at home. Service is good but very slow. Overal i still give it a 5/5.