Communication, customer service, response to issues, quality of equipment all need to be improved.read more

Superb caring tire replacement and tune-up!…read more The Yelp reviews read like they are about 2 very different businesses (maybe that's the case) -- the one I went to must have been the Pedro version, though I didn't ask his name. He was friendly and caring when I dropped of the bike. He exhibited justified pride in his extremely thorough work when I picked the bike up the next day. His great spirit importantly added to the giggle I felt as I then rode the bike afterwards.

Stopped by to rent 2 of their standard bikes (trek) for adults. As we were heading in a family was…read morereturning their bikes and shared with the staff "these are good bikes" which was encouraging. The guy at the counter seemed quite impatient as my partner and I looked at their pricing and bike types. The form he handed me to sign said that I agreed to 3 other documents that were supposed to be attached. I asked the guy about them and he said he didn't know where they were. He asked another staff about the forms and the other guy didn't know where they were either. The guy at the counter kept looking, seemed frustrated and asked me if I was a lawyer. I felt like I had to justify wanting to see forms that I was legally agreeing to without having seen them. Eventually he found the forms. He didn't rush me to read through it. The guys at the front were busy but quickly got me a smaller bike when I said the one they prepared was too high. They also checked we had bike locks and gave us helmets after we requested them. We were out front for a bit doing that and the guy at the front gave us an extra 20 mins. The bikes were relatively easy to ride. Gears shifted as expected and brakes worked as well. The helmet and straps didn't irritate my skin. I liked that the bikes all came with a zippered pack in the front which is also where the bike lock is stored. The return process was easy. We were able to be in and out, short wait despite the amount of people at the shop. They are 3 blocks away from the park, an okay distance to the walk the bike to and from. ~6 mins each way.

Fast easy reservations got us in and out gave us extra time. Super friendly low-key great place to…read moreget bikes. It is NOT in Central Park but it is super close and the guys is so cool! Bikes worked great! Highly recommend Cycle Park NYC!

Great bikes and friendly service! Easy access to the park. So much fun. Totally recommendread more

Very friendly and great bikes! Highly recommend for a tour of Central Park would do again!read more

We rented bikes here to explore Central Park. It was a quick process. We did a 2 hour rental and…read moregave ourselves 30 mins to get back from the park. The rentals came with helmets and he rented a basket for $1. Definitely worth the experience, I like that the storefront was only a block away from the park.

I took the 2 hour Central Park walking tour…read more Our guide, Aaron, was very knowledgeable and shared many interesting details throughout the tour. However, I was a bit distracted by how often he consulted his phone for accuracy, and he did take a short call during the tour. I appreciated his creative use of music to help us imagine the park's history -- it was a unique touch -- though I personally didn't want to stand still quite so long for that portion. He had also planned to show us historic photos, but unfortunately, the tablet provided by the company had a dead battery, which reflected more on the company's preparation than on Aaron himself. On the positive side, we were lucky to get a VIP-style experience since we were the only two participants on the tour. Aaron was thoughtful and kind -- he even brought and offered us a poncho since it was raining. He also went out of his way to guide us on how to use the subway afterward so we could reach our next appointment on time, and he eagerly pointed out great photo spots and offered to take pictures for everyone. Overall, I'm glad I took this tour. Aaron clearly cared about our experience and made it memorable despite a few minor hiccups. FYI: this tour does not include Strawberry Fields or the Alice in Wonderland statue.

Dope bike shop. Highly recommend. Fantastic bike rental. Great staff. Wonderful communication. And…read morethe Felt AR is fastest bike I've ever ridden.

Very unreasonable team :( I rented a bike for 2 days, but I ended up up returning it within 1 day…read more They denied a refund for the second day for me, saying the rental took away other people's chances. But literally I rented my bike as a walk-in - there are literally plenty of bikes for rental. Their business is not thriving enough to think so highly of themselves lol. Should have been more reasonable as people, instead of trying to juice people out of every penny.

Came in with issues after traveling here with my bike for the 5 Boro Tour. They were super nice,…read morethorough, and quick. Very impressed!

Couldn't agree more. Bike repair shops in NYC aren't always top-notch, except Kickstand. The guy (…read moreBen) made a very good first impression; he reeks of knowledge and identified the issue with my gearing just by the sound. He fixed it that afternoon. I'm a happy customer; definitely will return. I've finally found the perfect hospital for my bike.

They do not have any restrooms. We had a tour guide who had zero experience as a tour guide and he…read morehad us riding our bikes against the traffic of runners and bicyclist. For the first 15 minutes we were yelled at by bicyclist and joggers and when we complained to the tour guide, he got very defensive. He gave very little information about historic landmarks and would google the information and play it back to us. Our so-called tour was 1 hr & 40 minutes when we paid for 2 hrs. I blame this company for not vetting him and he was not qualified to be a tour guide.

I bought 3 tickets more than a month in advance for a Central Park Electric Bike Tour for April 7th…read moreat 10:00 am. We arrived early, and it was quite cold. The forecast was for rain from 10:00 am - 12:00 pm so when I arrived, I asked the guy at the front desk if we could change our ride for one of the tours later in the day. They run tours at 11:00 am, 1:00 pm and 4:00 pm. He responded and said that it was going to rain all day. I told him that was not the forecast and that it was supposed to be clear in the afternoon. He said that weathermen could not be trusted and he did not change our schedule. Shortly after the ride started, it rained heavily and the temperature was 39 degrees Fahrenheit. We were dressed for rain but didn't have gloves and between the cold and the wet, it was very rough. Within 20 minutes, one of my 14 year old sons was freezing and crying like I had never seen him cry. We had to leave the tour. When I got back to the bike shop, I asked if I was going to be given a refund. The same guy said immediately "No, you didn't ask to change the schedule." I was astonished. The first thing he said was that I didn't ask to change the schedule when he knew that was the first thing I asked. He had no problem looking me straight in the eye and lying. We don't get to New York often as we live in California. This guy really ruined our day and who knows when we will get back there. I recommend going with one of the tour operators below. https://bikerentalcentralpark.com https://centralparkbikerental.nyc https://biketourscentralpark.com https://www.nycparktours.com/bike-tour https://fancyapple.com/biketours I would avoid these tour operators as they are all the same bad people. https://bikerent.nyc https://www.centralpark.com/tours/bike https://centralparkrentbike.com

My bike hasn't been fixed in years. I went to Master Bike Shop because it was the closest to where…read moreI lived. My bike needed a good tune up and my bike looked sad. I had this bike for almost 30 years "Cannondalle Super V500" year 1998. I love my bike and the people in this shop were so kind to me and understood my concerns. They explained to me everything that needed to be done to fix my bike. When I returned to pick up my bike, I was taken back on how it looked. It looked brand new, I almost started crying. The mechanic did an amazing job. I couldn't believe how it looked. I can't tell you how happy I am. My bike looks like it came out the store new. I highly recommend this bike shop.

I live in the Bronx, and brought my bike from an upper Manhattan bike shop since they couldn't fix…read morethe problem there. one of the 4 Titanium handlebar bolts snapped, and Master Bike was able to replace it in a couple of hours. Just amazing. I know Imbert, the owner, for more than 30 years, and he is the Master indeed. I will always bring my bikes to him from now on.

Bicycles NYC is huge. It's got everything you could imagine for serious bicycle riders. They were…read morehard at work doing repairs and putting out stock when I was there today. I talked to one employee that told me that currently there's a bicycle shortage. You would never know by the bicycles in this store. I'm here for my out of town visitor's pleasure. They may be pricey but they have quality merchandise. My bicycle riding days may be over but my friends still ride. If you are visiting NYC, or live nearby and are a bicycle enthusiast, I suggest you visit this clean, well stocked, fun decor store. It's wheelchair accessible too. My favorite part of this visit were the antique dogs by the check out counter! I'm sure they're not for sale.

Bicycles NYC is my go-to shop, and has been for years…read more I bought my bike here several years ago, and since then, they've handled every issue--big or small--with professionalism, kindness, and care. The team is consistently friendly, knowledgeable, and genuinely helpful. They always go the extra mile--and do it with a smile. What I really appreciate: Quick help for minor issues--often on the spot Thoughtful, pressure-free advice Clear explanations for any repair or recommendation Great selection of bikes, e-bikes, parts, and accessories Fair pricing--usually better than other shops I've tried They've even surprised me with small perks just for being a loyal customer. You don't find that kind of service often. Sure, I've stopped into other bike shops over the years--some are good--but Bicycles NYC stands out. They have it all: expertise, honesty, great inventory, and a genuine commitment to their customers. Highly, highly recommended!

Terrific service. Great staff. I must have passed this shop hundreds of times without noticing it…read more Very glad I finally saw it. I'm definitely going back.

Very friendly people came to fix a flat and the guy at the front was well informed ending up buying…read morea new shifter it was Shimano and it was only 27 I assumed a higher price based on their location. They continued to fix my flat for a little over 20.