Communication, customer service, response to issues, quality of equipment all need to be improved.read more

Superb caring tire replacement and tune-up!…read more The Yelp reviews read like they are about 2 very different businesses (maybe that's the case) -- the one I went to must have been the Pedro version, though I didn't ask his name. He was friendly and caring when I dropped of the bike. He exhibited justified pride in his extremely thorough work when I picked the bike up the next day. His great spirit importantly added to the giggle I felt as I then rode the bike afterwards.

We rented e-bikes from this company and couldn't be more impressed! The bikes were high-quality,…read morelightweight, and fast. Having rented e-bikes before, I've had issues with batteries not lasting, but these held up perfectly. They were smooth, speedy, and made exploring NYC in a short time so much fun. In just 3 hours, we managed to see Central Park and the entire waterfront. We'll definitely rent from them again on our next trip to NYC!

This rental bike shop is conveniently located about three blocks from a Central Park entrance. I…read morebooked the bikes in advance through a third-party site and got a better rate compared to the shops located right next to the park. Check-in was quick and straightforward. We filled out a waiver/rental agreement, and they held onto the main renter's driver's license until we returned the bikes. The bikes are lightweight aluminum and available in various sizes to fit the whole family. Helmets, baskets, and locks were all included. The bikes were in good shape for a casual ride, though a bit of maintenance--like adjusting squeaky brakes--would make the experience even better. Staff was friendly and helpful throughout the process.

It was very fun and I had a great time with my friends but my scooter was slower than others but…read morethat's the only part that was bad but I really enjoyed it and recommend it to anyone visiting or living in NY.

Mark was so helpful and accommodating!! He found the perfect cushy seat for me! We had a great…read moreexperience!

I took the 2 hour Central Park walking tour…read more Our guide, Aaron, was very knowledgeable and shared many interesting details throughout the tour. However, I was a bit distracted by how often he consulted his phone for accuracy, and he did take a short call during the tour. I appreciated his creative use of music to help us imagine the park's history -- it was a unique touch -- though I personally didn't want to stand still quite so long for that portion. He had also planned to show us historic photos, but unfortunately, the tablet provided by the company had a dead battery, which reflected more on the company's preparation than on Aaron himself. On the positive side, we were lucky to get a VIP-style experience since we were the only two participants on the tour. Aaron was thoughtful and kind -- he even brought and offered us a poncho since it was raining. He also went out of his way to guide us on how to use the subway afterward so we could reach our next appointment on time, and he eagerly pointed out great photo spots and offered to take pictures for everyone. Overall, I'm glad I took this tour. Aaron clearly cared about our experience and made it memorable despite a few minor hiccups. FYI: this tour does not include Strawberry Fields or the Alice in Wonderland statue.

Purchased a new bike online. Waited over a month, call numerous time and they would not send the…read moreproduct or processed a refund. This is a dishonest business. Do not waste your time.

Best bike shop in nyc with real people. It's a good place to find an electric g line Brompton. Nice…read moreand kind and very helpful I would recommend it highly.

The hours posted on the website are not accurate and it looks like the hours posted on the door to…read morethe store are not accurate either because all differ from what is posted here on yelp. When is this business open for customers? Who knows. I just wasted 45 minutes getting here to find it closed because of this. Technology isn't any good if you don't use it. What does this communicate to customers? Answer: We don't really care about you or your time. Question for owners: how many hours are spent on instagram vs. spent updating basic business info like operating hours on the official website?

Came in with issues after traveling here with my bike for the 5 Boro Tour. They were super nice,…read morethorough, and quick. Very impressed!

Couldn't agree more. Bike repair shops in NYC aren't always top-notch, except Kickstand. The guy (…read moreBen) made a very good first impression; he reeks of knowledge and identified the issue with my gearing just by the sound. He fixed it that afternoon. I'm a happy customer; definitely will return. I've finally found the perfect hospital for my bike.

They do not have any restrooms. We had a tour guide who had zero experience as a tour guide and he…read morehad us riding our bikes against the traffic of runners and bicyclist. For the first 15 minutes we were yelled at by bicyclist and joggers and when we complained to the tour guide, he got very defensive. He gave very little information about historic landmarks and would google the information and play it back to us. Our so-called tour was 1 hr & 40 minutes when we paid for 2 hrs. I blame this company for not vetting him and he was not qualified to be a tour guide.

I bought 3 tickets more than a month in advance for a Central Park Electric Bike Tour for April 7th…read moreat 10:00 am. We arrived early, and it was quite cold. The forecast was for rain from 10:00 am - 12:00 pm so when I arrived, I asked the guy at the front desk if we could change our ride for one of the tours later in the day. They run tours at 11:00 am, 1:00 pm and 4:00 pm. He responded and said that it was going to rain all day. I told him that was not the forecast and that it was supposed to be clear in the afternoon. He said that weathermen could not be trusted and he did not change our schedule. Shortly after the ride started, it rained heavily and the temperature was 39 degrees Fahrenheit. We were dressed for rain but didn't have gloves and between the cold and the wet, it was very rough. Within 20 minutes, one of my 14 year old sons was freezing and crying like I had never seen him cry. We had to leave the tour. When I got back to the bike shop, I asked if I was going to be given a refund. The same guy said immediately "No, you didn't ask to change the schedule." I was astonished. The first thing he said was that I didn't ask to change the schedule when he knew that was the first thing I asked. He had no problem looking me straight in the eye and lying. We don't get to New York often as we live in California. This guy really ruined our day and who knows when we will get back there. I recommend going with one of the tour operators below. https://bikerentalcentralpark.com https://centralparkbikerental.nyc https://biketourscentralpark.com https://www.nycparktours.com/bike-tour https://fancyapple.com/biketours I would avoid these tour operators as they are all the same bad people. https://bikerent.nyc https://www.centralpark.com/tours/bike https://centralparkrentbike.com

My bike hasn't been fixed in years. I went to Master Bike Shop because it was the closest to where…read moreI lived. My bike needed a good tune up and my bike looked sad. I had this bike for almost 30 years "Cannondalle Super V500" year 1998. I love my bike and the people in this shop were so kind to me and understood my concerns. They explained to me everything that needed to be done to fix my bike. When I returned to pick up my bike, I was taken back on how it looked. It looked brand new, I almost started crying. The mechanic did an amazing job. I couldn't believe how it looked. I can't tell you how happy I am. My bike looks like it came out the store new. I highly recommend this bike shop.

Went into this place blind as I was looking for something close to my neighborhood and this fit…read morethat bill. Unfortunately, the experience was just utterly disappointing. I imagine if you're bringing your regular bike or mountain bike there it would be fine, but I was bringing my Brompton fold-up bike there for the first time and they completely dropped the ball. First, I only went for a cleaning but Imbert talked me into getting a new chain. It was a bit old to be fair, but when I went to pick it up a few days later, the chain was WAY to long and would uncouple from the sprocket upon folding. I brought this up and to their credit, they shortened the chain and it seemed fine...for a minute. Then I went to ride it and the chain would skip upon ANY pressure, so I went back. They explained that it needed new sprockets and they didn't carry them so I'd have to go Brompton Junction. Why this was not explained and owned up to from the jump was my first point of contention. I was also upset because I had wanted to just keep the old chain but they talked me into a new one and had thrown the old away and that meant by bike was made unrideable by their actions and that's thing two. The other thing was that they ruined the paint job with whatever high pressure hose they were looking to clean it with (see picture). All that for $174 and that is ridiculous. I did get a refund for the chain at $32, But to not just own up to it right away, apologize, and OFFER A FULL REFUND is quite frankly just not good enough. There are are too many other, better bike shops out there and I'll get to that later. I love my Bromptons and I was pissed. Luckily, I paid with my Am Ex card and I will definitely be getting my refund back in full through them in due course. If your looking to get your Bromptons serviced, save yourself the incompetence and lack of outgoing service and just head down to Brompton Junction over on Bleeker Street. Better Yet, hit up David at BFold as he the absolute Best! You can find him at 224 East 13th Street. Yet another reminder of why Quality is Worth the Extra Hassle And when it comes to premium bikes: You Get What You Pay For. Or Don't.

Sam and his team of professionals really took great care of me. The facility has a friendly let's…read morebe happy atmosphere with great music. All the staff work hard to have a neat workplace. Their work is very thorough and fairly priced. Of course the staff answered my questions. I felt that my riding safety at 76 years old was their primary concern. They are an all American Veteran Friendly Shop. Just go in and look around at a massive inventory of everything involved with biking. JIM

Bicycles NYC is my go-to shop, and has been for years…read more I bought my bike here several years ago, and since then, they've handled every issue--big or small--with professionalism, kindness, and care. The team is consistently friendly, knowledgeable, and genuinely helpful. They always go the extra mile--and do it with a smile. What I really appreciate: Quick help for minor issues--often on the spot Thoughtful, pressure-free advice Clear explanations for any repair or recommendation Great selection of bikes, e-bikes, parts, and accessories Fair pricing--usually better than other shops I've tried They've even surprised me with small perks just for being a loyal customer. You don't find that kind of service often. Sure, I've stopped into other bike shops over the years--some are good--but Bicycles NYC stands out. They have it all: expertise, honesty, great inventory, and a genuine commitment to their customers. Highly, highly recommended!

Terrific service. Great staff. I must have passed this shop hundreds of times without noticing it…read more Very glad I finally saw it. I'm definitely going back.

Very friendly people came to fix a flat and the guy at the front was well informed ending up buying…read morea new shifter it was Shimano and it was only 27 I assumed a higher price based on their location. They continued to fix my flat for a little over 20.