Communication, customer service, response to issues, quality of equipment all need to be improved.read more

Went in to have two squeaky disc brakes repaired. Guy said it would be better to replace the…read moreoriginals, as repairing them would not be safe. He quoted $110 for both. He replaced the front brake with really cheap, low-quality parts. When I caught him trying to replace the rear brake with a used part, I told him to reassemble the brake; I would take it to another shop. He then tried to charge me $110 for one brake when the original quote was for both brakes. I insisted he replace the front brake with the original parts when some guy walked in claiming to be the manager; he got in my face, literally inches away, starting screaming at me to get the f--- out or he'd mess me up. Liberty used to a great neighborhood shop, but the new owners are a total rip-off. I wound up bringing the bike to NYC Bike & Scooter, where they replaced the brake pads for $40 and the bike's as good as new ! Avoid Liberty like the plague !!

Best bike shop in nyc with real people. It's a good place to find an electric g line Brompton. Nice…read moreand kind and very helpful I would recommend it highly.

Very unreasonable team :( I rented a bike for 2 days, but I ended up up returning it within 1 day…read more They denied a refund for the second day for me, saying the rental took away other people's chances. But literally I rented my bike as a walk-in - there are literally plenty of bikes for rental. Their business is not thriving enough to think so highly of themselves lol. Should have been more reasonable as people, instead of trying to juice people out of every penny.

incredible vibe! Open mics. Art. friendly lovely staff. what a lovely place to come hang.read more

TLDR: asked for a simple tire tube replacement, left with damaged carbon rims…read more I usually do my repairs myself, but didn't have any tools today, so I figured a tire tube replacement is a pretty dead simple job that any bike shop can handle. I walked into Enoch's shop last week, and he quoted me $15 and 10 minutes, and I said sure. As the service continued, I became progressively more apprehensive, but was too polite to tell him "Sorry, I don't trust you anymore. Can we stop?" 1. He clamped my titanium bike on the seattube. One should always clamp on the seatpost, so if any crush damage occurs, it would be easily replaceable. Luckily there was no damage here, but he would have crushed a carbon fiber frame. 2. Unluckily for me, I have carbon fiber wheels. He used a steel vise grip to pull the tire off the rim... I've never had to use anything other than plastic tire levers to get my tire off. This caused dent damage on my flawless carbon rim, as you can see in the attached photo (I did not know this damage occurred until after I already left the shop). I do not know if the damage is just cosmetic or structural, and I will need to contact the manufacturer. 3. When he reattached the wheel to the bicycle, he rested the chain not on the cog, but past the cog on the rear axle, then stretched my rear triangle to handle the extra width, then tightened it down (this I also did not realize until after I had left). This is basic, and so obvious. If he had simply turned the pedal at all, he would see that it's not driving the wheel... When I discovered this, I ran home to get my multitool to relieve the tension on my frame and set it properly. Luckily this does not seem to be permanent damage, as the back wheel still seems aligned properly. If I had a carbon frame, he would have snapped it. At the end he said "I'll need to charge you more, $20, because this took a long time and was very hard". So I came in for a tire tube repair, and left with potentially hundreds of dollars in damage (still awaiting manufacturer reply if the rim is unsafe to ride or not). I made a mistake of bringing something nice here, don't make the same mistake yourself.

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.

If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

I was searching for a E-bike Charger and Justine took her time to help me identify the charger I…read moreneeded, even though the dealer said it was out of stock she was able to locate one on eBay for me. I really appreciate the time she took with me. I know the store was busy but she was compassionate and extremely knowledgeable I highly recommend! Thank you Bicycle Habitat!!

Let me start by saying I'm newer to riding clipless/this was my first "big" bike purchase. I…read morehaven't written a Yelp review in years but felt compelled to do so this evening because I had such a great experience at Bicycle Habitat vs some other shops I went to in the city... I had previously tried getting a bike from the Specialized store on the UWS and while they were friendly, their service times left a lot to be desired. Same goes for Hilltop in Williamsburg (also owned by Specialized) - those guys treated me like I was a sale/noob and really couldn't have cared less about figuring out what was "right" for me given I wasn't going to be buying a bike from them. Nice guys, but once again - backed up for weeks on the service side of things. Back to Bicycle Habitat - Matt and the team were awesome. Took their time with me after a build and helped me get sorted with both shoes and clips - adjusted my bike a bit and really made sure I got some practice clipping in/out and that I was all set to go before walking out the door. All in all spent over an hour in the shop both chatting with the guys and getting set up with the new bike. I will 100000% be bringing any and all future bike needs to the shop and will be making it known to friends/fellow bikers that this is the place to go. More than happy to support the shop - 5 star service and looking forward to my next return.

Avid cyclist -- 200mi/wk. For a couple of months I had a creak and rattle I could not diagnose…read more BB/crank/cog/rear disc/? Drove me crazy -L'Etape, 2 century rides and lots of training miles with the problem getting worse. Jorge identified the problem -- wrong grease in my derailleur hangar. Not an easy diagnosis; but a very easy fix. Thanks!

My daughter brought her first e-bike from here, they treated her very well. She was interested in…read morethe step high wing, they showed her all the bells and whistles about that model then suggested a step thru for her, she's short. They wanted her to have the best comfortable experience with her new bike. She now rides almost everywhere! The transit Authority is losing money. Thank you to Gino for being so attentive as her salesman Wing representative.

I and old dude. In the '80's I used to go there and stare at the DeRosa's in 7-11 paint schemes…read more I finally bought a red DeRosa SLX frame. My first high-quality bicycle. That bike would descend like it was on rails. I hit my all time fastest speed of 52 mph on a steep road in Vermont. I'm glad to know the shop is still there and continuing the first class products and service I got from Sarah and her staff back in the day.

I had an overhaul done on BMC 2015 road bike. I've had minimal work performed on my bike since, but…read moreI've never had a serious inspection performed. I've been in car accidents, road in pouring rain, water, and mud. I've clean my bike on several occasions. But something told me that I should have an overhaul performed on my bike since I had put it through so much. Yup it took me 9 years to decide to do it. SMH. Since I live close to Conrad's and have taken other bikes that I've had to John at Conrad's, I figured why not just do the whole shebang. So John informed me that there was a crack in my carbon fiber fork. Which I was not expecting or wanting to hear. We all know that once carbon fiber is cracked, it's pretty much done. My heart broke hearing this bad news. He did give me options though. He said he would be willing to contact BMC to see if they had another fork to replace mine. But because my carbon fiber bike is 9 years old, they discontinued that particular model. Damn. Then he tried researching others bike dealers to find a fork comparable. Nada. He then told me he knew a guy that could rebuild my fork. And I agreed to have this guy build my fork. It took several weeks due to the work load because it's summer and everyone is riding. I just had to wait my turn. When I got my beautiful bike back, she was gliding everywhere I road her. It was as if I had bought a brand new BMC. And the appearance of my well cleaned and detailed bike was outstanding. I was so impressed with the quality and detailed service John and the guy who repaired my fork had done. I've never been so pleased by anyone inspecting and cleaning my bike ever. Now, I wasn't anticipating the cost of everything, but it was worth the wait and cost because I truly have a "new" bike. They did right by me and my bike. What outstanding and fantastic service. Five stars hands down. Conrad's is the best.